I can't browse Apple Music on iTunes (desktop)

Same problem here El Capitan final version, updated the iTunes to latest one and then spinning bars of death if I try to use Radio, For you and Browse. I tried reinstalling the whole system and interestingly they worked fine with the old version of iTunes that installed with operating system reinstall. But as soon as I ran the latest updates on it, including iTunes 12.8.2.3 that killed it. Come on Apple when are you going to fix this - we are paying customers!!!

We should all ask for our money back. This is beyond ridiculous. Completely unheard of.

It's been weeks, and they don't seem to even acknowledge the problem.

I called once and they politely said "Your computer is old."

MY COMPUTER IS OLD, BUT IT'S ABSOLUTELY CAPABLE OF HANDLING THINGS LIKE PLAYING MUSIC AND SENDING OUT EMAILS.

They made it no work.

They owe us an explanation and refund of $9.99

What are you doing about this?

Fix it ASAP

So, again... you are not yelling at Apple here.

They do not and will not address this issue in this community.

Feedback for Apple goes here >>> hhttp://www.apple.com/feedback/

Threatening to drop Apple Music, asking for a refund, demanding action will not result in anything here.

This has been made clear through the conversation.

It's clear you're upset. It's also clear that continuing this conversation is pointless.

I have linked them to this discussion

Apple Support will not use this discussion to resolve the issue.

Are you trolling?

If I am, I am doing it very poorly.

your not helping the sitch here

Trying to. Pointing out that screaming into the wind is not furthering your cause.

If 7 pages of users were to open support tickets with Apple Support, that will achieve MUCH more than posting here.

Much more. Your choice.

I am running El Capitan 10.11.6 on a early 2009 iMac. and had the "for you," "browse," and "radio" spinning problem with iTunes in May ( which was 'miraculously' solved one day...) and now again most suddenly 2 weeks ago...

When you uninstall iTunes 12.8.3.2 and install iTunes 12.4.3, does this older iTunes app sync and/or works good together with a iPad Air2 with the latest iOS 12.4.1 and iTunes on it?

Thanks, jonbarratt! One question -- I tried this as well (using CleanMyMac to uninstall iTunes, rather than Terminal) but 12.4.3 refused to run because my iTunes library had been created with 12.8.2. How did you remove your library files without removing the music itself?

I am having the same problem as everyone here too! (Browse not working!)

I have read through much of the responses here (complaints since last April 2019, and now it's the 1st of Sept. 2019) and it seems that Apple doesn't care about giving their customers complete service.

Also, I read about a new type of music service, really? Had no clue about this until now.

I guess Apple thinks all their users have cult-like mentalities and follow every novel thing they are doing, but the T is that we do not. We have to tend to our businesses (both occupational and personal). Well my occupation IS in music, and I use the iTunes Browse to help me listen to songs for my business and logistics; the convenience of being able to sync all my apple products and app, etc. That's why I -- and a many others-- have a iMusic subscription, for convenience.

(BTW iTunes newer versions for the iMac have suck a big DEE-yuck since it tried to turn all minimalistic with its format! So very user UNfriendly!)

So, how to deal with this inconvenience, do I just move on to SPOTIFY or TIDAL? It's September 2019, and where the duck is this new system (Catalina?) I just read about?

Get it together, Apple.

I just had my post removed because Apple said: We removed your post "I can't browse Apple Music on iTunes (desktop)" because it was nontechnical or off-topic. We understand wanting to share experiences, but these forums are meant for technical questions that can be answered by the community. This is b.s because this entire thread about the loss of browser capability has been quite busy over the past few weeks, including some of my own posts, with most of the posts being descriptive of the problem and including speculation as to Apple's intent or lack thereof. Perhaps because I included a quote from their own 2017 annual report? Sounds absurd and petty but why else target that particular post? If you read this before the censor hits please post something to that effect; if this is blocked I'll tweet about it. This isn't the biggest issue in my life right now, but this targeted gag rule does pmo.

Mr. LACAllen, are you trying to be infuriating? Some of these people have asked if anyone in this community has a solution but I don't see anyone acting as though it's an imperative. Almost everyone HAS contacted Apple support and been jerked around in a way completely at odds with prior Apple experience or reputation. We are providing testimony about Apple's breach of faith and hoping that someone at Apple will take notice.

Mr. LACAllen, are you trying to be infuriating?

Nope.

Logical.

Apple does not provide support through this community.

They do not acknowledge ongoing issues, real or otherwise, through this community.

They do not respond to threats, huffing and puffing or cogent arguments through this community.

That is not what this community is for.

Not once have I suggested the issue you face is not real.

Simply that bleating about it here will do no measurable good.

Apple has faced outrage like this before and has never reacted.

That's all I am pointing out.

I am now unfollowing this conversation. The first time I have done this in my years here. That is infuriating to me.

Still here PEST?

So your saying they do not "acknowledge ongoing issues, real or otherwise"?

Why were you following it in the first place? Cause your a troll.

This is a perfect place to gather numbers of people with the same problem. Then take them to apple like we all have.

bleating about it here will do no measurable good.

That's categorically untrue.

As other people have noted, while Apple does not respond to comments here (since it's the community forum), they are quite aware of the forums and threads about specific issues absolutely raise flags in Support.

I certainly don't expect them to issue a fix right now, given how close we are to the defacto end-of-life for iTunes and the launch of the new MacOS. But we know they are aware of this thread and hope that they don't completely abandon people using Macs older than 2013 (the cutoff for the new Music app) who still use iTunes.

It's B-A-A-A-A-A-A-A-A-A-A-A-CK!!!

crikey it's taken a while . Oh, And i did nought , having exhausted every avenue on my own and with apple support. it 'just' came back today for me.

(i'm el capitan 10.11.6 and latest iTunes)