Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

47 points

I can't browse Apple Music on iTunes (desktop)

My Macbook Pro runs OS10.10.5 and iTunes is 12.8.1.3 and my apple music subscription is up to date.

However, I get a blank page when I click the 'For You', 'Browse' or 'Radio' buttons from the browse tab in iTunes. I'm able to access my own Library and the iTunes store with no issue.

I followed the recommendations as written here - https://discussions.apple.com/thread/250159907

Rebooted in Safe Mode. Also set up a new user account. Issue persists.

No issue on my iPhone using the same account.

Please help.

MacBook Pro 13", OS X 10.10

Posted on Apr 19, 2019 10:29 PM

Best reply

mikehren

Level 1

9 points

Posted on Aug 29, 2019 7:06 PM

Running El Capitan 10.11.6 here and I too started seeing the three pages ("for you," "browse," and "radio") just spin a few weeks ago. I don't know exactly when this started happening because I normally use iTunes on a more up to date machine, but this has worked for as long as I can remember ... until recent.

I tried all the ideas seen here but found the only thing I could do that did work was to log out on the current iTunes, then remove the iTunes app (I used sudo in terminal and removed the /Applications/iTunes.app), removed my library files (not the actually music) and then downloaded and installed iTunes 12.4.3 https://support.apple.com/kb/DL1892?viewlocale=en_CA&locale=en_CA which does work (albeit with the older interface). I'm happy and this seems like a very reasonable workaround for this older machine.

Hope this helps others....

View in context

Similar questions

171 replies

mikehren

Level 1

9 points

Oct 11, 2019 3:23 PM in response to teejay87

All good. For what it’s worth I lost no music and lost no playlists. There was really no downside to the downgrade. Of course back things up in case you make a mistake. Heck, upgrading to Catalina this soon on your other system was probably more risky ;)

Oct 11, 2019 5:00 PM in response to mikehren

Yes the workaround still works.

Interestingly, after few attempts of installing/uninstalling/upgrading from iTunes 12.4.3 it somehow fixed the issue and my system with iTunes 12.8.2.3 now works again.

Thanks again for the workaround!

JPHigham

Level 1

8 points

Oct 12, 2019 7:04 AM in response to jonbarratt

My wife is having identical issues on her 13" MacBook Pro , my 15" is fine. Both running same versions of everything and iTunes support verified that accounts were set up correctly. I do find it strange that there seems to be no issues accessing the music that carries additional charges >:( I suspect that If that service were down, this would be fixed- Immediately if not sooner - quick fast and in a hurry! Since revenue is unaffected, there seems to be no urgency getting this fixed in a timely manner as made obvious by the long stream of posts. SHAME to the house of Apple, SHAME!

LACAllen

Level 8

43,440 points

Aug 19, 2019 10:32 PM in response to jonbarratt

Apple Support does not answer questions here.

https://support.apple.com/contact is where you can speak directly to them.

Where are you Apple Support???

BLKROW

Level 1

4 points

Aug 29, 2019 4:51 PM in response to junshinsoga

What are you doing about this?

https://discussions.apple.com/thread/250317387?page=7

There are tonns of people here about to cancel their Apple Music memberships.

Fix it ASAP

snakeaya

Level 1

8 points

May 9, 2019 11:55 AM in response to steeee7

What's your system version? Seems like it happens on El Capitan and earlier.

I also tried to uninstall iTunes and install this mediocre piece of software again, still doesn't work

jonbarratt Author

Level 1

47 points

Apr 21, 2019 3:22 PM in response to jeremy_v

Thank you, Jeremy.

I have exhausted all of these options other than updating software which I cannot do at this stage to remain compatible with other software. The issue was not there a week ago.

jonbarratt Author

Level 1

47 points

Apr 24, 2019 2:05 AM in response to tutto_tito

My issue started in the last week or so also.

jonbarratt Author

Level 1

47 points

Apr 24, 2019 3:36 PM in response to tutto_tito

Out of interest @tutto_tito, are you running any antivirus or firewalling software direct from your computer?

Apr 24, 2019 6:19 PM in response to jonbarratt

No, I'm not running any antivirus software or firewall

Apr 26, 2019 10:46 AM in response to tutto_tito

Having exactly the same issue, appeared today, first time i have accessed music on i Mac for a couple of weeks. Playlists ok, but cannot browse new music.

May 4, 2019 3:30 PM in response to alec james

Same issue here - just started in the past week or so.

May 7, 2019 3:28 PM in response to tutto_tito

I have no problems on my 2017 MacBook Pro with macOS 10.12.6, my office Mac (2015 MBP, El Capitan) has these issues.

May 8, 2019 2:50 AM in response to Lizardoid

Same issue with me

seec1111

Level 1

4 points

May 8, 2019 8:24 PM in response to jonbarratt

Exactly the same issue here!!! (from a week ago)

iMac 27-inch, Late2013, OS X El Capitan, iTunes 12.8.2.3

I can't browse Apple Music on iTunes (desktop)