Level 1

47 points

I can't browse Apple Music on iTunes (desktop)

My Macbook Pro runs OS10.10.5 and iTunes is 12.8.1.3 and my apple music subscription is up to date.

However, I get a blank page when I click the 'For You', 'Browse' or 'Radio' buttons from the browse tab in iTunes. I'm able to access my own Library and the iTunes store with no issue.

I followed the recommendations as written here - https://discussions.apple.com/thread/250159907

Rebooted in Safe Mode. Also set up a new user account. Issue persists.

No issue on my iPhone using the same account.

Please help.

MacBook Pro 13", OS X 10.10

Posted on Apr 19, 2019 10:29 PM

Top-ranking reply

Ro_hin

Level 1

4 points

Posted on May 17, 2019 12:40 PM

Important detail: I was waiting for it to "fix itself", but nothing happened until I reset the iTunes cache, and immediately Apple Music showed up again. (iTunes>Preferences>Advanced>Reset iTunes Cache). I think the combo of Apple fixing something on their end, plus resetting was what made it work again for me. (on El Capitan).

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171 replies

mikehren

Level 1

9 points

Oct 11, 2019 11:26 AM in response to hsien-chi

The workaround continues to work. I’m personally not going to upgrade on this older system just to see if Apple somehow fixes this on the newer iTunes versions. Good luck to those that do try the upgrades .....

mikehren

Level 1

9 points

Oct 11, 2019 3:23 PM in response to teejay87

All good. For what it’s worth I lost no music and lost no playlists. There was really no downside to the downgrade. Of course back things up in case you make a mistake. Heck, upgrading to Catalina this soon on your other system was probably more risky ;)

JPHigham

Level 1

8 points

Oct 12, 2019 7:04 AM in response to jonbarratt

My wife is having identical issues on her 13" MacBook Pro , my 15" is fine. Both running same versions of everything and iTunes support verified that accounts were set up correctly. I do find it strange that there seems to be no issues accessing the music that carries additional charges >:( I suspect that If that service were down, this would be fixed- Immediately if not sooner - quick fast and in a hurry! Since revenue is unaffected, there seems to be no urgency getting this fixed in a timely manner as made obvious by the long stream of posts. SHAME to the house of Apple, SHAME!

jonbarratt Author

Level 1

47 points

Apr 24, 2019 2:05 AM in response to tutto_tito

My issue started in the last week or so also.

jonbarratt Author

Level 1

47 points

Apr 24, 2019 3:36 PM in response to tutto_tito

Out of interest @tutto_tito, are you running any antivirus or firewalling software direct from your computer?

Apr 24, 2019 6:19 PM in response to jonbarratt

No, I'm not running any antivirus software or firewall

Apr 26, 2019 10:46 AM in response to tutto_tito

Having exactly the same issue, appeared today, first time i have accessed music on i Mac for a couple of weeks. Playlists ok, but cannot browse new music.

May 4, 2019 3:30 PM in response to alec james

Same issue here - just started in the past week or so.

May 7, 2019 3:28 PM in response to tutto_tito

I have no problems on my 2017 MacBook Pro with macOS 10.12.6, my office Mac (2015 MBP, El Capitan) has these issues.

May 8, 2019 2:50 AM in response to Lizardoid

Same issue with me

seec1111

Level 1

4 points

May 8, 2019 8:24 PM in response to jonbarratt

Exactly the same issue here!!! (from a week ago)

iMac 27-inch, Late2013, OS X El Capitan, iTunes 12.8.2.3

Andyl1u

Level 1

4 points

May 8, 2019 10:32 PM in response to seec1111

Same issue as well

iMac 21, mid 2011, OS X El Capitan 10.11.6, iTunes 12.8.2.3

snakeaya

Level 1

8 points

May 8, 2019 11:37 PM in response to jonbarratt

Same issue on my macbook pro (10.11.6 EL Capitan) and iTunes 12.8.2.3. It started yesterday and continues now. I'm not going to update OS X to the latest version, any advices would be appreciated.

snakeaya

Level 1

8 points

May 9, 2019 11:55 AM in response to steeee7

What's your system version? Seems like it happens on El Capitan and earlier.

I also tried to uninstall iTunes and install this mediocre piece of software again, still doesn't work

EJQS

Level 1

4 points

May 9, 2019 2:55 PM in response to Andyl1u

Same issue on a Macbook Air. Issue appeared about a week ago. No available software updates. No progress with Apple Support (as usual)

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I can't browse Apple Music on iTunes (desktop)