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True Tone Problem Since Update to 10.14.6

Hi there,


Since the Update on my MacBook Pro 15 - 2019. True tone switches several Times a Minute.

Looks like I'm not alone.


Could you please check that?

An the Screen flicker.


Thanks

MacBook Pro with Touch Bar

Posted on Jul 26, 2019 2:04 AM

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Posted on Jul 28, 2019 5:52 AM

I just had a chat with Apple Support on this. It was not yet a known problem for them, but they advised me to perform a NVRAM/PRAM reset: https://support.apple.com/en-us/HT204063


After this procedure the True Tone switches and flickering are gone on my system (it's 15 minutes since performing the procedure, so I guess time will tell, but looking good so far..)

72 replies

Sep 9, 2019 6:10 AM in response to TheRambaldi

From what I have experienced since this post was launched confirm what all the contributors said :

nothing seems to solve this problem : reboot, PRAM/VRAM reset, power controller reset, reinstall ...


I did note something though : It happens mainly when you have direct light on the screen.

At the moment I am in front of my window, the light is bright, and since hours I have zero flickering.


While when the light is hitting directly the screen (and then the sensor) it seems to provoke this crazy behavior from blueish to normal.

Sep 18, 2019 1:52 AM in response to TheRambaldi

The True Tone glitch problem hit me after I upgraded to macOS 10.14.6 / MBP "13 2018 model almost a month ago. Very annoying!


The problem occurs occasionally and on some specific locations. When the late-afternoon day light shines directly onto the screen sensor, it usually occurs. The screen turns from warm colour to cold one several times in a second. But when the laptop is used at my home where another light condition is around, the glitch never happens.


It seems we have to remind Apple of this issue. So far all tech supports from Apple are nothing but a waste of time. The technicians guys only tell me a long list of routine check-list.

Sep 27, 2019 2:59 PM in response to muratmoon

The problem is that Upgrading to Catalina will cause a lot of problems to my work because most if the apps I use will not be compatible with Catalina.

they have to fix what they did in Mojave first. I’m so frustrated of how apple deal with this issue. I called many people from apple support and all they do is wasting my time and get me more frustrated. For this issue and more!

Sep 27, 2019 4:34 PM in response to tayfour185

That's why I haven't bothered calling Apple. I don't want to reset no NVRAM/PRAM, no fresh installs of macOS either, not letting them waste my time with irrelevant troubleshooting walkthroughs. This clearly started happening right after the update to 10.14.6 and can't be coincidence that ambient light sensors decided to go bad at the same time for all of us.

Oct 10, 2019 12:12 AM in response to Jeroen V

I'm having this problem across both of my macbooks. The issue is especially severe when I'm sitting agains a teal wall - the laptop can't decide between the warm color of the human face and the cool color of the wall and goes absolutely nuts flickering its color temperature back and forth.


True Tone is absolutely awesome when it works. I love it. But on Apple laptops it's just broken since 10.14.6, and no one at Apple has bothered fixing it so far.


Very sad.

Nov 8, 2019 8:57 AM in response to jeskine

No changes for me,


I have 2 laptops 13" and 15", 2018 and 2019 models, and when I'm sitting against a teal wall, True Tone is flickering like crazy on both of them.


The issue had started with 10.14.6 and since then never resolved. No nvram/pram reset neither upgrading one of the laptops to Catalina helped.


It's extremely annoying and Apple support is just wasting my time, no help at all.

True Tone Problem Since Update to 10.14.6

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