You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
💡 Did you know?
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
After updating to iOS 13, all photos previously sent and received through iMessage are gone. Has anyone else encountered this issue and found a solution?
iPhone XS
I am experiencing the same: After the update to iOS 13.0, photos sent and received under iOS 12.x are not present under "info" in imessage (but they are if I scroll up through the message history). If I send or receive a photo after the update, they are present in the "info" section. Is this a known bug? Known fix?
Sorry in messages at the top beneath the persons name there are three drop downs audio, FaceTime and Info
the info button when you go into iMessage and tap on the contacts picture, the “info” button is there
Yes it’s there. The photos are not however. I’ve been on with Apple and they are clueless
That makes no sense. The messages app has nothing to do with the photos app. I don’t see what you’re talking about.
I have tried everything. Hoping the next update will solve this finally
The only thing I haven’t tried is turning on and off messages in iCloud. Too afraid. It gives a warning that it is still downloading....
Can’t find photos after update, very distressing as all my grandkids pictures have gone! HELP.
2hours today on phone, awaiting a remote engineer check, getting back to me on Monday!
After updating my iPhone, all photos sent and received are gone ! Please, I need someone to tell me how to fix this issue?
Thanks,
Marcyurq
Just spent a whole bunch of time in chat with Apple Support. Nothing resolved. This is truly a bug that needs attention. All the photos are there on my Mac in message, but not all is in iOS.
Did you ever find anything out?
I found out that no one gives a xxxx about our problem
Yeah, I found that out too unfortunately. But with $9.99 for iCloud per month and an iPhone that was almost $1,000, not sure this is acceptable. Guess I’ll be going to google pixel at some point.
I have been working on this since day 1 of iOS 13. They said 13.1.1 would fix it then they said 13.1.2. I am as fed up as all of you and am obsessed with trying to find a workaround
Hopefully a solution is found for this. Mine happened after using backup for a new phone with the new update. ****, I wish we could go back to older updates.
Photos in iMessage disappeared after ios13 update
