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After updating to iOS 13, all photos previously sent and received through iMessage are gone. Has anyone else encountered this issue and found a solution?
iPhone XS
I am experiencing the same: After the update to iOS 13.0, photos sent and received under iOS 12.x are not present under "info" in imessage (but they are if I scroll up through the message history). If I send or receive a photo after the update, they are present in the "info" section. Is this a known bug? Known fix?
@sistaheart - You do see this discussion thread is titled “Photos in iMessage Disappeared After IOS 13 Update” right? Why would you think it would help you with the Photos app?
Yes. We know. The issue is, is that they don’t show up there.
Any update on the issue yet?
My problem started when I did start new/sign into iCloud on a brand new phone, so I’m not sure this would work for me. Maybe for others.
Congrats on the fix though!
I did and I’m getting another call in the next week. I sent in iPhone analytics data and they’re having engineers look into it.
I don’t know. I’ll see what happens but I’m not very optimistic.
Dealing with health issues and this on top of it has not been fun.
I hope something does get done. My phone won’t even download all of the messages in iCloud. It’s downloaded 30GB of 87GB. So on top of not indexing it won’t download that data, so that’s great.
Another user on here has been in contact with Apple for over a month. I’m not sure why they can’t find/fix anything.
I must also add it shows I still have 87GB of iMessage data in the cloud - the problem is my phone will not sync/download it all and isn’t indexing any older message attachments.
I have contacted, engineer check no joy.
Did you ever hear back?
Just called for the 4th time and they want me to put my phone in recovery mode and plug into iTunes and restart me whole phone
Are you backing it up from iCloud?
I have lost 50GB of iMessage data that I paid $9.99 a month to have in the iCloud. The iCloud shows 87 GB while my phone storage shows 35 or so. I’m flabbergasted to be honest.
Photos in iMessage disappeared after ios13 update
