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After updating to iOS 13, all photos previously sent and received through iMessage are gone. Has anyone else encountered this issue and found a solution?
iPhone XS
I am experiencing the same: After the update to iOS 13.0, photos sent and received under iOS 12.x are not present under "info" in imessage (but they are if I scroll up through the message history). If I send or receive a photo after the update, they are present in the "info" section. Is this a known bug? Known fix?
On an unrelated note... Did you notice that safari history and phone records (recent calls etc) we’re gone when you restored? This has always carried over for me in the past.
the restore nor the update has worked for me either. keep us updated if anything changes for you
Yup I just installed 13.2.3 as well. No change. This is so frustrating.
Same for me. 13.2.3 changes nothing. Nor have I ever heard back from Apple after escalating to engineers.
Sucks for me I can’t backup to my computer because my computer doesn’t have enough space for a full back up of everything on my phone.
Except that's not it. Glad it worked for you but I and others have followed your instructions to the letter and it didn't solve the problem.
Lol, April fools.
After upgrading to 13.2.3 Half my photos disappeared in messages its was worse than 13.2.2...
Open a ticket with support.
Yeah, personally I am done with Apple. I didn’t get any actual help from support. This problem isn’t going to get fixed. If their updates are making false promises that’s even worse.
But yes, definitely open a ticket with support. Maybe eventually they’ll actually fix the issue, but I’m not holding my breath. This has been going on since September.
Did you do a OTA update? I mean seriously, why would the update that states it fixes the issue make it worse? Oy, we are in for it.
Thanks Apple. All of this for a $1,000 phone.
No I resorted. Lost more.
I’m sorry that happened. Sigh.
Everyone contact Apple support. This is unacceptable.
So what are you saying? You did a full restore to 13.2.2 per your prior instructions and got everything back? Then you upgraded to 13.2.3 and lost half of the attached photos?
Just did the restore. Looks much better so far. Not done updating but messages looking complete now.
Photos in iMessage disappeared after ios13 update
