You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
After updating to iOS 13, all photos previously sent and received through iMessage are gone. Has anyone else encountered this issue and found a solution?
iPhone XS
I am experiencing the same: After the update to iOS 13.0, photos sent and received under iOS 12.x are not present under "info" in imessage (but they are if I scroll up through the message history). If I send or receive a photo after the update, they are present in the "info" section. Is this a known bug? Known fix?
We’re are all my pictures and Correspondence on my messages . What happened to them? You had absolutely no right to remove them without my approval!!!!!!!
Anyone try with the new iPhones yet?
I’ll try restoring on an old iPhone soon, once my wife gets a new one. I’ll see if that makes a difference
They hid them in the cloud, never to be seen again - read all the messages to confirm
I’m having the same problem. And the ‘download’ section isn’t there for my photos, even though I sync my messages to the cloud.
What phone model?
this happened as I was switching onto my
new pro 12.
Did you set up as new or do a full restore?
I originally set up using the cloud. That didn’t work so I returned to factory settings and then instead tried to have it copy directly from my other phone. That also hasn’t worked.
Same. I'm very frustrated. I did everything correctly. All the messages are there, just no links/videos/pictures.
That’s too bad - it’s a known issue but they aren’t fixing it.
Maybe as more people experience it as they upgrade their phones, Apple may choose to address.
I have a call scheduled with Apple tech tonight. I will update the thread afterward.
Did you speak to an agent?
I did. He said to give it a couple of days because it may take awhile for the downloads to actually happen. I have a followup scheduled for a few days from now.
Got it, thanks. I spoke to an agent yesterday and today, all they said is we're not aware of the issue simply restore you phone again.... I would hate to have to do this and nothing is fixed.
Photos in iMessage disappeared after ios13 update
