iPhone 11 Pro Max 4G LTE Signal Issue

The new iPhone 11 Pro Max loses 4G signal from time to time (every a few minutes) when the Wi-Fi is off or no valid Wi-Fi hot spot is nearby.


Wi-Fi is off: The 4G signal drops to null in a sudden, and restores to full (4 bars) in 2-3 seconds. This happens regularly.

Wi-Fi is connected: The bars are steady - stay at 4 all the time.


I have tried:

  1. Disable Auto Network Selection
  2. Reset Network Settings
  3. Reset All Settings
  4. Reset All Content and Settings


None of them shows promising improvement.

iPhone XS

Posted on Sep 21, 2019 8:22 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 28, 2019 6:58 AM

I just got back from Apple Store and they swapped out my phone for a new one and the problem was fixed!!!


I would suggest doing these steps first before you go to Apple Store:


1) Call your cell company to debug first. Apple is going to say since it’s cell service issue and it’s not Apple problem. Cell company is going to go through list of debugging issues (reset network settings, etc) to see if that fixes your issues. If that doesn’t fix, continue debugging steps below.


2) Do a screen record of your phone dropping the cellular connection as evidence of you having issues just in case you’re in the Apple store and you can’t reproduce the issue.


3) Backup your phone. I used my laptop to backup because it restores much faster that way than going through WiFi.


4) Do a full wipe of your phone and set up your phone as a new phone (don’t restore from backup). This way you can see if your cellular issues are from software or from hardware.


4) Test our your phone and see if you are experiencing same issues.


5) If your cell connection is still dropping, take it into the Apple Store.


Good luck! I feel this is for sure a hardware issue for most people!

Similar questions

364 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 11 Pro Max 4G LTE Signal Issue

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.