CarPlay not work on iPhone 11 Pro max

Finally got CarPlay to work on my 2017 Tahoe after downloading 13.4 beta update on my iPhone 11Pro. I toggled my CarPlay settings on and off because it didn’t work at first. Not sure if that helped or not but CarPlay is operational at this point. Phone was fully charged also.

WillKim89 wrote:

My 2018 Chevy Cruze and 2017 Porsche Macan both have Apple CarPlay. Neither work with my iPhone 11 Pro. Read the thread and signed up for beta. 13.4.2 Beta (17E5233g) did not fix my problem with both cars. Neither recognize the phone. Porsche just thinks its a iPod. Chevy does not recognize the phone through usb, but iPhone lets me connect the car in the CarPlay menu but nothing happens. Car settings are correct. I am using two different genuine apple thunderbolt cables (non-usb c). Really wish this feature worked...

Running a beta and connecting it to your car is not a good idea, the recommendations in this thread to do that are stop-gap solutions. Beta connection profiles stored in your cars system will just make more issues down the road. You might get lucky, you might not. If your car is running QNX, this will cause problems in the future.

You might think that your problems in your Chevy and Porsche are unrelated, They are not. They are the same problem because they run the exact same OS, called QNX, and the same exact version at 7.1. They just have different interfaces.

This is a known issue in QNX and happens from time to time. The connection profiles go sour sometimes.

You're going to lose some settings fixing this. The stored/previous destinations, address books and imported music will be gone.

First, go back to a full release on your iPhone. Make sure you remove all BT connections in your iPhone.

Let's do the Porsche first, because it's a Porsche and any day of the week I'd rather work on an interesting car.

Press the "Car" button.

Press the "Option" button.

Select "SET PCM system"

Then choose "Reset PCM".

You'll have two options here:

"Factory settings" and "Vehicle handover"

"Factory settings" won't remove the connection profiles from the radio, that's what we need to get rid of.

"Vehicle Handover" will remove ALL data including the bad connection profiles.

Let us know how it goes. If you have any further issues, please provide the System Version of your Porsche which can be found under "Info" -> "Option" -> "System Version". It'll be in a format like "2.24".

funkydrummer101 wrote:

I spoke with a Nissan service rep today. Said there is a technical issue with phone and pointed me to their compatibility site. iPhone 11 Max Pro is not even on site...just up through iPhone X Max.

Well, they got you the door. I worked on an Armada and a Titan that both worked with iPhone 11 just fine.

If you want some assistance, describe the issue exactly.

Was it the iPhone 11 Pro Max? I've seen several others that have reported issues with that phone exactly. I'm hoping iOS 13.4 has a fix in it. Apparently the beta versions work where iOS 13.3 did not.

funkydrummer101 wrote:

Was it the iPhone 11 Pro Max? I've seen several others that have reported issues with that phone exactly. I'm hoping iOS 13.4 has a fix in it. Apparently the beta versions work where iOS 13.3 did not.

We have 14 different phones that we test with each vehicle. We always keep the entire Apple lineup for two generations, the rest are Android.

90% of the time the beta works is because the car will generate a new Bluetooth profile for the phone, thereby not using the broken profile. Removing the broken profiles by factory resetting the navigation and removing the car from the phone is the correct way to resolve the issue. You shouldn't run a beta unless you're a developer. Most people don't have any correct backup strategy and risk losing a lot of information.

knowsitsalls:

I have a 2018 Nissan Murano Platinum. My iPhone X Max worked fine. I upgraded to an iPhone 11Pro Max. When I try to connect it using an Apple cable, it either has trouble connecting and gives an error to check for compatibility, or if it does connect, the interface is sluggish and the audio skips. I have removed the Murano from CarPlay in the phone, but I have not reset navigation on the infotainment unit in the car. Is that my next step? I have had better luck when my phone was charged 100%, but it does not continue working for long. The audio starts skipping again after a bit. I use my phone for quite a few things and do not want to install a beta OS. From what I have read, iOS 13.4 may have a fix and should be coming out in March sometime. I have tested this phone on my dad's 2018 Murano with the same results, and my buddy tried connecting his iPhone 11 Pro Max to my car and had same problems. Thoughts?

I feel your pain, I have a 2018 Nissan Murano and have been dealing with this since October when the Iphone 11 came out. I have the 11 Pro but all the same issues. I have tried many cables many USB-c converters and this is my second phone. I tried it in a Volvo and a Cadillac (which both had no problem) Only time it seems to work is when the phone is 100% charged, I have not noticed the audio skipping but I have not used it that much so that could be an issue. I have case numbers in at Nissan and Apple, Nissan seems to have given up and say its all Apple. Apple says it Nissan. As you have mentioned I have read in these post, that users have had success with IOS 13.4 beta, I will wait till full release of 13.4 and cross my fingers.

funkydrummer101 wrote:

knowsitsalls:

I have a 2018 Nissan Murano Platinum. My iPhone X Max worked fine. I upgraded to an iPhone 11Pro Max. When I try to connect it using an Apple cable, it either has trouble connecting and gives an error to check for compatibility, or if it does connect, the interface is sluggish and the audio skips. I have removed the Murano from CarPlay in the phone, but I have not reset navigation on the infotainment unit in the car. Is that my next step? I have had better luck when my phone was charged 100%, but it does not continue working for long. The audio starts skipping again after a bit. I use my phone for quite a few things and do not want to install a beta OS. From what I have read, iOS 13.4 may have a fix and should be coming out in March sometime. I have tested this phone on my dad's 2018 Murano with the same results, and my buddy tried connecting his iPhone 11 Pro Max to my car and had same problems. Thoughts?

What software version is the infotainment at?

Bold will be a physical button:

Menu -> info -> System Information -> Software Version

For those who are having issues with the Apple CarPlay I just recently had this issue and I’m driving a 2016 GMC Canyon what I did was I went into the settings of the vehicle and went to Apple CarPlay and I deleted all of the old iPhones that I had connected with it and then I clicked on add device as it was plugged in into the iPhone 11 Pro clicked on allow to display on the display screen as well as on my iPhone 11 Pro and it started working

I have a issue with CarPlay in a Ford Edge

Hi Chris! Is 13.2 still working for you?

My iPhone 11 pro max, it is not working CarPlay with my chevlrolet ltz Colorado. Please advise

Yeah so far no problems at all. Also did another beta update. All is good:

can u advise how to activate my CarPlay ?

I used an Apple USB C to lightning lead then bought a female USB C to male USB A adapter, I’ve been onto Apple support about this for over a month now with no resolution

No idea why this works