Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Update AppleID Settings - macOS Catalina

After installing Catalina, it asks me to update my Apple ID settings. I put in my password, and then it asks for my Mac password, which I give it. Then after a few minutes the message pops back up again. Happens on both my Macbook and iMac.


Logging in and out didn't help on my MacBook, there is too much to delete/re-add for me to want to try it on my iMac.

iMac Line (2012 and Later)

Posted on Oct 7, 2019 12:37 PM

Reply
Question marked as Best reply

Posted on Oct 7, 2019 2:43 PM

Hi Michael! This was the solution to my problem!


  • iCloud Keychain was not ticked on my MacBook Pro 2017 after updating to Catalina
  • Given that the solution was to confirm my identity using another device (entering my iPhone's Passcode on my Mac to confirm my identity), this makes sense to me - but I've been wrong before, once or twice... a day for 50 years!


If this is the case, then the UX of this process needs improvement, obviously. How many people would think to look at the status of their iCloud Keychain when faced with this behaviour? The way it currently works causes you to think something has broken or at the very least is not working (eg: iCloud is too busy, etc).


Thank-you for your post!

Peter


209 replies

Oct 7, 2019 6:16 PM in response to timmacman

Update: I finally got past this on both devices. It required changing password from the appleid website, restarting my iPhone so I got the same notification in settings there, logging in with new password on iPhone, going back to both Mac's individualy, following the Apple ID and device password prompts as before and now finally got a prompt for the lock pin for my iPhone finally satisfying the update Apple ID settings dilemma.


Surely this would have come up in testing since I was affected 100% on multiple current model Macs

Oct 7, 2019 6:16 PM in response to JWolf74

This was horrible. I had to enable the keychain like 5 times typing in both my Apple ID password then the Macs password. After several tries it finally prompted me for the password from a trusted device. Maybe so many users are setting up Catalina that the servers are kicking users back when trying to authenticate.

Oct 7, 2019 6:53 PM in response to legleiter

I changed the password to my account (and dealt with the huge hassle that causes across 10+ devices), then logged the MacBook with issues out and back in to iCloud (and dealt with the huge hassle THAT causes) and was finally able to enable keychain. That machine is no longer showing the error.


However, I can’t enable keychain on any other devices - my ipads, iPhones, and other MacBooks just toggle the switch back off instantly.


And the MacBook is now having a whole host of other issues unrelated to this thread. DnD mode is perpetually stuck on “Presentation Mode” for no obvious reason. USB devices aren’t detected. The dock keeps going away for no reason and not coming back.

Oct 7, 2019 7:08 PM in response to chaddyt

Hey folks,


Just got off of the phone with Apple support. The tech told me to not reset the password; but, to log off out iCloud on the Mac......and re login.


This worked for me, including fixing the Keychain issue. However, it did force me to re-sync iCloud data. This includes my 26K+ photo library. It’s uploading now over a 1GB connection. I don’t think it’s actually reuploading.....but more resyncing. The tech assured me that there will be no duplicates.


Still having problems updating Xcode.....but that’s it.

Oct 7, 2019 7:41 PM in response to skozlick

I had the AppleID / Keychain issue on my 13" MacBook Pro Touch Bar and tried at least 20-times to enter my credentials. Finally, I opened Safari and logged into iCloud.com website from Safari. Once I did that, then the computer prompted me to Touch ID to authenticate to the iCloud website. Then FINALLY after that it prompted me for my iPhone password. I had to enter the iPhone password twice, then it finally worked. This 13" MacBook Pro appears to be good to go. Your milage may vary, but it worked for me.



Oct 7, 2019 8:13 PM in response to JWolf74

So it appears that none of the solutions here are permanent. Signing out and back in to Apple ID, Toggling the Keychain and Resetting the Apple ID password all only provide a temporary connections. Within a few mins to an hour, the system resets itself back to a system alert notification that asks you to update your Apple ID again. These suggested fixes do work, but only temporarily!! 




Obviously Apple Support doesn't know how to fix this yet either and are closely watching the discussion  threads. This is a deep software issue and a huge bug that should have been caught.

Oct 7, 2019 10:18 PM in response to JWolf74

You can Sign Out in the Apple ID panel and eventually after several housekeeping questions (Find my Mac, etc) you'll be prompted to sign in, so, you Sign in. During the sign in process the system will ask you for the Apple ID, Apple ID password, Mac password, and your iPhone unlock code (if you set up you phone to unlock your Mac, I guess -- not sure why). Worked for me. (The Keychain "fix" didn't)

Oct 7, 2019 10:30 PM in response to JWolf74

Signing out of iCloud and back in corrected the issue for me. The turning on iCloud keychain sync did nothing for me. The log out and log in was a little time consuming in both directions, and I'm not a heavy iCloud user, but it did fix my issue. Don't freak out while it's resyncing, though. My MBP fan ran on high for a few minutes and as data streamed back in, contact names in Messages and elsewhere reappeared in batches.

Update AppleID Settings - macOS Catalina

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.