Unable to accept iCloud Terms and Conditions in macOS Catalina

After upgrading to Catalina, I was prompted with a notification stating that I must accept the "New iCloud Terms and Conditions" and that "to use iCloud on this Mac you must accept the new Terms and Conditions." However, I am not able to accept the terms and conditions. I go into my settings, find where I should view them, click "I have read and agree to the iCloud Terms and Conditions," but the prompt still remains that tells me to read and agree to them. Occasionally, a window pops up right after clicking continue, but it disappears after ~1/10 of a second, so I am unable to read it. Anyone know how to remedy this issue? Until it is fixed, I cannot use iCloud.

MacBook Pro with Touch Bar

Posted on Oct 7, 2019 6:34 PM

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Posted on Oct 8, 2019 9:40 AM

I'm not sure what device the other poster was using to accept the terms and conditions, but on Catalina, if you are using multiple iCloud accounts, you need to go into Settings -> Internet Accounts, then click on each of your iCloud accounts. Each time you select one, you will get a terms and conditions box. Accept it for each account, and the message should go away and you should have access to your accounts. Hope this is helpful!

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73 replies

Oct 14, 2019 7:47 AM in response to Hydrorcr22

Why are we all having to mess about trying to fix this? Clearly its an issue, clearly someone monitors these forums (or do they?) and surely its a quick fix at the business end? No one should have to be facing the prospect of losing any files due to an issue such as this....just sort it already and stop ignoring the users and leaving us to try and figure our way through your mess.

Oct 15, 2019 8:02 AM in response to bdimovski

I guess I will have to wait for Apple to figure it out and in the meantime get an external backup so I don't lose my work files. I work from home and I don't have the time to jack around with this and I cannot risk losing work files. I have 2 iCloud accounts the secondary one is only used for business email, I am not going to dump it and risk losing all the email files associated with it; I have read with the update users are having issues with lost emails.


I tried everything below and nothing worked:


  • Gone to internet settings, email, numerous times, T&C never pops up
  • Went to iCloud.com and logged out of the cloud on all my devices, restarted computer tried again to accept the T&C
  • Logged out of the Cloud twice from my computer and backing up all my files
  • After reading a Mac user blog turned off the screen time app and restarted my computer


If anyone figures this out and it works across the board we should give them the golden apple award.




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Unable to accept iCloud Terms and Conditions in macOS Catalina

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