mac wont wake from sleep after Catalina upgrade

Upgraded to Catalina several hours ago. iMac has gone to "sleep" 4 times and each time failed to "wake". Had to do "hard reboot". Anyone else?

Posted on Oct 8, 2019 1:26 PM

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Posted on Oct 15, 2019 11:57 AM

+All-


I contacted J5 create customer service and they said they had a work around until new driver is updated:


It worked for me:



j5create Customer Service (Support Ticket System - j5create) 

Oct 15, 2:32 PM EDT 

Hello Debbie


Before installing the latest driver software, it will require that we uninstall any currently installed j5create device driver first.


Please uninstall the driver software for the j5create USB adapter by doing the following:


1. Click on the desktop background

2. In the upper left-corner of the display, locate and select "Go" then select "Computer".

3. Select "Macintosh HD".

4. Select "Library".

5. Select "Extensions".

6. Find the following: "AX88179_178a", "MCT_trigger2.kext", "Trigger5Core.kext", "DJTVirtualDisplayDriver", "MCTTrigger6USB" and/or "MCTTriggerGraphics.plugin.

7. If any of these files exist, drag each of them to the trashcan.


After completing the uninstall process, proceed with the following

  1. Click on the link below, from the link select "Download" to download the driver install file:
  2. https://drive.google.com/open?id=1PjCh4IlcJ6s7Y2UXRTC_6US8jDXxWbp4

  3. Open Finder, then select Downloads
  4. Locate and right-click on the file labeled as: "J5craete_...,,select "Open" then "OK".
  5. Select "Open" when prompted, then proceed through the installation process to completion, i.e. select "Continue", "Install", and enter your password when prompted.
  6. Select "Restart" to complete the installation and restart the computer.


Immediately after installing the device driver, please do the following:


  1. Open System Preferences > Security & Privacy > General
  2. From Security & Privacy, click the padlock icon in the lower-left corner, then enter your user login password when you are prompted for it. 

  3. -While the driver is being blocked, you will see a message stating"System software from developer "Magic Control Technology Corp.","Asix Electronics", "WEI LU SU", and/or "Philip Jordan" was blocked from loading.", and the option to select "Allow".

  4. Select "Allow" to enable our drivers from "Magic Control Technology Corp.", "Asix Electronics", "WEI LU SU", and/or "Philip Jordan"
  5. Note: If you have previously installed and allowed these drivers, you will not need to re-allow the drivers. Please proceed to step #4
  6. From, System Preferences > Security & Privacy, select the Privacy tab.
  7. Along the left-pane, locate and select Screen Recording
  8. Check-Mark the box for "DJTVirtualDisplayAgent"
  9. Click the padlock icon in the lower-left corner to save all changes.
  10. Click the Apple Menu icon, select Shut Down...
  11. After ~15 seconds, press the power button to power the computer back on.


Finally, after the computer has fully rebooted, plug the display adapter into a USB port directly on the computer, then connect the video cable into the video OUT port on the j5create adapter and into the video IN port on the display. Power on the display and ensure that the display is on the correct input mode, i.e. on VGA, HDMI, DVI. From here, on the connected display, you should see the desktop background and the display should now be ready to use. 


However, if the display does not activate after everything has been connected, I recommend that you do the following: 


  1. Disconnect/reconnect the video cable from/to the j5create USB display adapter.
  2. Open System Preferences > Display > Arrangement
  3. Check, then un-check, the option for Mirror Displays.



Please be aware, If you are running the official release of macOS 10.15, we do not guarantee that this driver will allow for optimal functionality of j5create USB display adapter on your system. However, the driver being provided has been tested with the official macOS 10.15 Catalina release and we can confirm that the driver should allow for moderate functionality of the j5create device on macOS 10.15. Depending on your system specifications, you may experience general bugs. General bugs/glitches are to be expected with the beta driver, however we welcome all feedback!

Please let us know if you have any questions or concerns regarding to this matter!


-Kathleen


225 replies

Oct 14, 2019 7:20 AM in response to Caryrs

Nope: this has failed again and I am back to no wake. The watch connection was NOT the solution. I've done more experimenting and discovered that, most of the time, my machine will wake if I sleep with no other apps running. This seems particularly true if I am running Microsoft. I am able to wake from sleep with a few Apple standard apps running, but as soon as I turn on Outlook, Word or Excel I cannot wake. Tested with only Chrome on and it didn't wake, either.


Does anyone know: is there an extension or place I can look that would hold files related to third-party apps?

Oct 15, 2019 9:46 AM in response to calissa

All, I used the advice above for my MPB and it seems to be working fine today. I had an old Core.kext from years back off a DynaDock or another display/port from past MBPs that also copied forward onto the new machine.


I can close the lid and wake it up, power button to go to sleep and the sleep from apple icon. I have not tried this on my Air but assume it will be the same as I used the same old hardware with it to use multiple monitors.


*I had posted the Safe Mode reboot had worked, but it lasted ~1.5 days and went back to the black screen...a lot of work for a bug many people seems to be experiencing....next stop is the Apple Store if this fails to hold-up.


Chris

Oct 16, 2019 7:57 PM in response to gdmf

@gdmf

AWESOME 👍🤓


As I wrote here or in another thread, I think this may perhaps be two-fold. One, a 32 to 64 bit issue with apple flipping that switch and no "sandbox" into which it would find those programs and dump them into for us to review for issue resolution (deleting). And two, older external device drivers that many of us had relied on and in most cases used for displays.


I seem to have mine solved as it seems you have...and I have not to reinstall Catalina...waiting out the install of the latest patch/update.


Chris




Nov 2, 2019 4:05 AM in response to Fleseyman

My laptop sometimes starts, sometimes no. WHY? HOW? WHEN?

Sincerely I don't know.

I use it, turn it off and it doesn't start again (not always).

BUT

If your Mac doesn't start up anymore, you can try this absolutely RANDOM AND TEMPORARY workaround:

  1. turn on your Mac, when the "?" folder appears insert a BOOTABLE LINUX pen drive.
  2. Use it for a some minutes*
  3. Turn it off
  4. Restart the Mac and, for mine, it's magically start up.

*30 minutes, 60 minutes


I DON'T KNOW WHY DOING THIS THE MAC STARTS but is the only way that I use when my mbp no longer start.

Feb 2, 2020 4:05 AM in response to Tom_Hamburg

Hi Tom,


The hibernate mode can be activated anytime simply by running that pmset command with the appropriate options/parameters. In my situation I will do after fixing the problem with hibernation on 3rd party blades.

But, if for any reason, you want to activate hibernation, the is the right thing to do, on a terminal window:


To check the actual Power Management configuration:

$ pmset -g


To set activate hibernation as it was before doing my recommendation (setting to 0 these parameters):

$ pmset -a hibernatemode 1 standby 1 autopoweroff 1


But, the sleeping-wake problem will arise again (on the MB Air with 3rd party blades)


Any other doubt, let me know. All the best to Hamburg (I'd like to pay a visit to that beautiful City some day)

Cheers

Jorge


May 13, 2020 4:44 AM in response to wstanfill

I would like to participate.


I have an MacBook Air 2019, bought in Dec2019, with Catalina. Since the beginning I have the same problem, after a few hours my MacBook does not wake up normally.

If I just open it, nothing happens at all, it stays black. Forever.

When I open it and press the power button or other keys, nothing happens.

If I keep pressing the power button for about 40-60 seconds the user screen appears after some time. It's not a reboot, it just wakes up as it should be. With a delay.

I don't really need to keep pressing it, I just have to wait a minute or so, the I can push the power button and it awakes.

So my MacBook is only able to awake after quite a time and pressing the power button.


My friend recently got the MacBook Air 2020. If he opens up his MacBook, it's right awake, as it should be.


Together we checked the power management setting in the terminal, everything ist identical.


This is mine:

standbydelaylow      10800
standby              1
halfdim              1
hibernatefile        /var/vm/sleepimage
proximitywake        0
powernap             0
gpuswitch            2
disksleep            10
standbydelayhigh     86400
sleep                1 (sleep prevented by sharingd)
hibernatemode        3
ttyskeepawake        1
displaysleep         2
tcpkeepalive         1
highstandbythreshold 50
acwake               0
lidwake              1


I did the SMC and PRAM Reset and deleted the power management plist files as suggest in an other thread. Still the same.

Jun 10, 2020 9:30 AM in response to BDAqua

Same issue for me ever since I upgraded to Catalina. Began April 10th. Have logged hours with Apple Support, done many of the solutions listed here (PRAM, SMC, new install of Catalina) and even brought in for repair. The Apple authorized shop was of course unable to replicate, but just to be safe replaced the "top case assembly." Just three days later, the issue arose again.


On hold with Apple Support again now, per my Mac guy's recommendation. He recommends pushing them to fix it. Frustrating...



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mac wont wake from sleep after Catalina upgrade

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