Level 1

53 points

mac wont wake from sleep after Catalina upgrade

Upgraded to Catalina several hours ago. iMac has gone to "sleep" 4 times and each time failed to "wake". Had to do "hard reboot". Anyone else?

Posted on Oct 8, 2019 1:26 PM

Top-ranking reply

dabratt16

Level 1

4 points

Posted on Oct 15, 2019 11:57 AM

+All-

I contacted J5 create customer service and they said they had a work around until new driver is updated:

It worked for me:

j5create Customer Service (Support Ticket System - j5create)

Oct 15, 2:32 PM EDT

Hello Debbie

Before installing the latest driver software, it will require that we uninstall any currently installed j5create device driver first.

Please uninstall the driver software for the j5create USB adapter by doing the following:

1. Click on the desktop background

2. In the upper left-corner of the display, locate and select "Go" then select "Computer".

3. Select "Macintosh HD".

4. Select "Library".

5. Select "Extensions".

6. Find the following: "AX88179_178a", "MCT_trigger2.kext", "Trigger5Core.kext", "DJTVirtualDisplayDriver", "MCTTrigger6USB" and/or "MCTTriggerGraphics.plugin.

7. If any of these files exist, drag each of them to the trashcan.

After completing the uninstall process, proceed with the following:

Click on the link below, from the link select "Download" to download the driver install file:
https://drive.google.com/open?id=1PjCh4IlcJ6s7Y2UXRTC_6US8jDXxWbp4
Open Finder, then select Downloads
Locate and right-click on the file labeled as: "J5craete_...,,select "Open" then "OK".
Select "Open" when prompted, then proceed through the installation process to completion, i.e. select "Continue", "Install", and enter your password when prompted.
Select "Restart" to complete the installation and restart the computer.

Immediately after installing the device driver, please do the following:

Open System Preferences > Security & Privacy > General
From Security & Privacy, click the padlock icon in the lower-left corner, then enter your user login password when you are prompted for it.
-While the driver is being blocked, you will see a message stating"System software from developer "Magic Control Technology Corp.","Asix Electronics", "WEI LU SU", and/or "Philip Jordan" was blocked from loading.", and the option to select "Allow".
Select "Allow" to enable our drivers from "Magic Control Technology Corp.", "Asix Electronics", "WEI LU SU", and/or "Philip Jordan"
Note: If you have previously installed and allowed these drivers, you will not need to re-allow the drivers. Please proceed to step #4.
From, System Preferences > Security & Privacy, select the Privacy tab.
Along the left-pane, locate and select Screen Recording
Check-Mark the box for "DJTVirtualDisplayAgent"
Click the padlock icon in the lower-left corner to save all changes.
Click the Apple Menu icon, select Shut Down...
After ~15 seconds, press the power button to power the computer back on.

Finally, after the computer has fully rebooted, plug the display adapter into a USB port directly on the computer, then connect the video cable into the video OUT port on the j5create adapter and into the video IN port on the display. Power on the display and ensure that the display is on the correct input mode, i.e. on VGA, HDMI, DVI. From here, on the connected display, you should see the desktop background and the display should now be ready to use.

However, if the display does not activate after everything has been connected, I recommend that you do the following:

Disconnect/reconnect the video cable from/to the j5create USB display adapter.
Open System Preferences > Display > Arrangement
Check, then un-check, the option for Mirror Displays.

Please be aware, If you are running the official release of macOS 10.15, we do not guarantee that this driver will allow for optimal functionality of j5create USB display adapter on your system. However, the driver being provided has been tested with the official macOS 10.15 Catalina release and we can confirm that the driver should allow for moderate functionality of the j5create device on macOS 10.15. Depending on your system specifications, you may experience general bugs. General bugs/glitches are to be expected with the beta driver, however we welcome all feedback!

Please let us know if you have any questions or concerns regarding to this matter!

-Kathleen

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225 replies

Nov 8, 2019 10:56 AM in response to wstanfill

Issue: With new MAC OS Catalina 10.15.1, System Sleep Wake Issues (open lid after sleep

Tried this suggestion (below) on my MacBookAir 2018 ---

Reset the NVRAM, as per > Reset NVRAM or PRAM on your Mac - Apple Support

Then if that doesn't fix it > Use safe mode to isolate issues with your Mac - Apple Support

Did Not Work, Must always HARD REBOOT

HELP PLEASE!!

drekka

Level 1

21 points

Nov 11, 2019 3:40 PM in response to suzanne0512

Off topic but in relation to HP Scan, you can open the web UI for the printer and use the browser based scan. That works perfectly with both the glass and ADF. It's not as nice as using a dedicated app, but it works.

Nov 15, 2019 2:44 AM in response to wstanfill

My MacBook Air crashes during wake-up. Sometimes it crashed during sleep (can hear the boot sound with closed display). But only at night or after night. Maybe caused by changing to another date next morning ? No crashes if it wakes up the same day. This happened after changing the SSD (now 1GB). Before I updated to Catalina but is was stable until SSD change. Thanks much for any hint.

Jan 2, 2020 4:00 AM in response to Tom_Hamburg

Almost same thing happens to my MB Air 11". I think it is related to the new SSD (I upgraded from the original 500GB to 3rd party 1 TB) which I installed at the same time that Catalina (from Sierra). But I don't see any clue on how to solve it.

I will pay attention to what you say about next day. But I see it is also battery-plugged related, or when the lid is closed for a long time.

Sometimes it shows the login window, but after writing user and pass and click return, it hangs completely.

My SSD is encrypted, what could make it worst to solve the issue. Thank you for any hint, too.

Jan 3, 2020 2:08 AM in response to Dimon1983

This statement is rubbish as sleep mode is part of macbooks value proposition. What my Win PC can and my Mac supported without any issues the last 5 years you better think before posing. I expect Apple to fix asap looking to the talent and monetary power they own. Cheers.

Jan 7, 2020 5:13 AM in response to SYC21

I closed every app (including 3rd party) before going to sleep, but no success. I also went to Safe Mode and back to normal mode, without success.

I will try more things and back here in case something new happens.

Thank you

Jan 7, 2020 5:16 AM in response to Dimon1983

Maybe that's the original cause of the problem. But, why does the MBAir wake properly sometimes?

Even whether the problem is the blade, there is at least one good situation where sleep-wake works fine. I am training to find out when and why.

Thanks

Jan 7, 2020 6:56 AM in response to GeorgePod

I talked to some specialists from Mac service, they say, that Apple updated some kernels on old macs and you can use 3rd party NVME blades, but they granted it only for old hardware, not for new, they are not that stupid to allow 3rd party play in this game :)))

Jan 9, 2020 12:02 PM in response to Dimon1983

Hi Dimon1983,

Saddly, the command (sudo pmset -a hibernatemode 25) didn't work. In fact, make it worst. What means to me that using the disk as support when sleeping doesn't work.

That's why I'll try the mode 0 (sudo pmset -a hibernatemode 0) and het back with news.

Thank you anyway.

Jan 9, 2020 12:08 PM in response to Dimon1983

My NVME is Samsung 960 Evo... 1TB. I had to upgrade first before being able to install on it the OSX. I upgraded directly to Catalina (perhaps with High Sierra it would have been better, who knows). So that's right, but some glitch exists when sleeping.

I am determined to find out.

And, yes, Apple are anything but stupid at play!!

Jan 18, 2020 1:02 AM in response to GeorgePod

George, I am glad you found the solution, because I dug out this info about pmset command from Russian site youroptibay - which helps people with 3rd party NVME disks to be installed on macs and who have problems with sleeping mode. I am glad that community helps to solve such problems. Good luck and thanks for great solution provided for other people.

Jan 18, 2020 8:01 AM in response to GeorgePod

Hey George, man !! You made it !! Outstanding.

Thanks so much for finding a solution, the Mac team was not capable or willing to do.

Now after frustrating months I recognize my Mac as he always was.

Cheers from Hamburg, Tom !

YoEugene

Level 1

4 points

Jan 28, 2020 10:46 AM in response to GeorgePod

Hey GeorgePod, thanks for your excellent and detailed post!!

I'm also suffered from this issue for as long as I upgraded to Catalina, and cannot find any clue of how to fix it. (I also identified it's related to the duration my 2018 MBP sleeps, but cannot determined what's the root cause).

I now turned off my hibernatemode to 0 as you instructed, gonna observe how it works, also look forward to your future post if you tried the complex solution!

Thank you again for the effort!!

Jan 28, 2020 11:36 PM in response to Tom_Hamburg

Hi tom,

Thank you for your congrats. I am glad some people may benefit form this "research", based as well on the good ideas coming from others.

Till the new issue, enjoy!!

(in fact I have another one, headphones doesn't work... it will be reported and commented)

Cheers from Spain

Jorge

Feb 1, 2020 4:16 AM in response to GeorgePod

Hi Jorge, your recommendation is still working. Thanks again for your help.

Unfortunately I am not an expert and wonder how to set the hibernation to Macs default again.

I hope that Apple provides a fix in future or that I can update the cards driver. Then I would like to go back to the initial setting.

Do you or somebody else know how to do this ?

Much thanks in advance and all the best from Hamburg, Cheers, Thomas.

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mac wont wake from sleep after Catalina upgrade