Hi, either when i call some one or some one call me when i am using spekear if it not iphone the other person hear there self, if bith person have iphone 11 which is my case both hear themself with the echo... How to fix???
iPhone 11
At first I thought it was the case because it had no holes at the bottom, so it was covering the speaker and mic, but even without it there would be an echo. So I took my phone during the week of purchase to T-Mobile and the manager was not helpful at all. He kept telling me it’s normal, it happens sometimes, it’s a network problem, the phone is not defective. But he told me my only options were to send it to Apple or Get a different one with my insurance. He didn’t even try to help, nor touched my phone at all!
The closest Apple store to my town is 2 hrs away, so I took it to the Geek Squad at Best Buy instead. They checked my phone and even though I saw the screen showed “issues found” they said the phone was working properly, but they could send it out to Apple to have it checked and it would take about a week. I work from my phone, so I can’t afford to be without it for a week. It was very frustrating because until this day, there is no solution to this problem online.
I finally visited an Apple Store and thank God the associate knew what he was doing! He took my phone for a few minutes, came back and told me there were no problems with the device, but he had me reset my network settings. IT FIXED THE ISSUE! I can’t believe it was that simple and no one could help me before. I almost purchased a new phone.
It has been months since that day and just a few days ago the echo came back, but it went away by resetting the network settings again.
Before you waste more money on another phone or your time waiting for them to fix your phone, TRY RESETTING YOUR NETWORK SETTINGS.
General > Reset > Reset Network Settings
Still no solution. I keep watching what Apple is noting in their ios releases but have yet to see anything come out that addresses the echo. Fortunately, I have a warranty...giving Apple some time to address but I will be having my phone replaced after the first of the year if the situation isn't remediated. Really feeling like I bought a "cheap" phone.
I’m hoping Apple is receiving all these complaints about the iPhone 11
Echo on speaker is so annoying at times I had to ask the caller to call me back and they are using the identical phone.
ongoing since day 1 did all the recommended fixes. Removing the case completely doesn’t make a bit of difference.When you pay this much for a phone you should get your money’s and at this rate Apple owes me.
At first I thought this was not really my issue exactly when I saw the post that it was “Solved”, but soon realized this is a much larger issue when the thread is 6 pages deep and growing. I can reproduce this 100% of the time and was having to call back on my work iPhone 8 initially until I troubleshooted a bit and discovered that it only happens when on Speaker. There is nothing better than telling everyone that they are wrong and it’s their problem, but instead figuring out that it was you all along. The whole case thing is also laughable since I run case-less on my current 11 Pro Max and it sounds like a typical Tier 1 support answer.
This issue needs more attention and needs to be escalated and resolved.
[Edited by Moderator]
I submitted feedback, but I am aware that Apple is mostly shut down until January 2nd, so don't expect any response til sometime after that. I will consider going into Genius Bar near Cupertino just to see what they say in early January.
Thanks a lot! Please let us know if they have any response. I went into a Genius Bar recently and they didn’t acknowledge any idea of a problem! However, I didn’t wait the 90 minutes for any kind of diagnostic because we all know it wouldn’t have found any problem.
I called apple support again last week and complained again. First they didn't take me serious again. The person I talked with at Apple support kind of freaked out when I mentioned that there is already a forum online about this problem. After a long conversation he finally gave me an address of Apple in Ireland which I can use to send my complaint. In this complaint I'm going to mention this forum also and I have collected several serial numbers of my friends which are also experiencing this problem. I hope that they will acknowledge this problem after reading it. The person I talked with at Apple support kind of freaked out when I mentioned that there is already a forum online about this problem.
This is happening with or without the case ... has Apple found a fix for this it is terrible? How do I file a formal complaint? This wasn’t happening when I 1st got the phone so I hope it’s a software issue or a setting
my iPhone 11 pro max that currently runs on 13.3 has the same echo issue. I don’t use a case , haven’t dropped it or gotten it wet and I have tested multiply ways of holding the phone (all but standing on my head) and the issue remains. This is 100% an apple issue to solve!!
[Edited by Moderator]
This is a huge problem for my father-Apple please fix!
I purchased this phone (iPhone 11) for my father as a Christmas present. He has muscular dystrophy and literally does not have the strength to lift the phone too his ear. Speaker is the only way he can make calls. But everyone he calls complains about the echo. Please fix this issue. He has enough to deal with on a daily basis- this should not be an additional struggle.
Adjusting the volume button or plugging in the headphones is beyond his capabilities on his own. So the troubleshooting options are less than helpful- though understood.
Really hoping something can be done.
I’m having this problem as well. IPhone 11, no case. The other party hears their voice back when I’m on speaker. My partner has the same iPhone, software version. His works fine. It is completely reproducible.
I didn’t notice in the pages of replies... when going to the apple store has anyone demonstrated the problem? It is so easy to reproduce, I can’t imagine them denying it’s a problem.
I have the same problem. I purchased iPhone 11 Pro and my clients say they are getting echos of their own voice when I have them on speakerphone. It’s only when I am on speakerphone. I have no case on mine so that’s not the cause. I am likely going to return this iPhone and switch back to my Samsung. Apple said that the device is “functioning as intended..”. Pretty bad. I won’t be buying another Apple product after this.
I have the exact same issue with my iPhone 11 Pro. unfortunately it's effecting my clients in a professional environment. they complain that when i have them on speaker phone that they are hearing their own voices echo back on their side. the only solution is for me to not have them on speaker, which is not convenient for me. i have taken it into apple and they say that the device is "functioning as intended..." i am going to return my iphone 11 pro and switch back to my samsung as their version of "functioning as intended" doesn't include horrendous feedback. Apple failed on this one. It will be my last apple product i purchase.
THIS IS NOT SOLVED. The original post may have been solved with a little common sense but there is still a fundamental soft or hardware problem that needs to be addressed. I have been told and have then confirmed that people will here themselves in an echo when I speak to them using the speaker phone on my iPhone 11 Pro Max, running the latest build of ios.
Speakerphone is something I have been using with all my iPhones going back to my first iPhone, the 3G or whatever.
I cannot tell it started with the new phone it the new is or any of the recent upgrades since the phone and os came out same or very close days and I only recently started dealing with the issue.
Can we re open this please?
We are having the same issue on our 11 pro max when speaker is used. Carrier swapped phones due to them being unable to fix, after 1.5 hours. The new iPhone 11 Pro Max is doing same thing. My I phone 11 pro does not have this issue.
This echo is happening to me too. The listener on the other end of the calls hears an echo of themselves and it is always very annoying. We have verified this on phone calls, FaceTime, messenger, and whatsapp calls. It appears to happen on any call while using the speakerphone.
iphone 11 pro max
Echo on speaker calls iphone 11
