AppleTV 4K Disney Plus app black screen with sound...

Having the same problem. I can't believe the answer is to change the input. (hard for me to do given our AV cabinets. Why would Netflix, Hulu, Apple TV+ and other 4K HDR sources work fine, but just Disney Plus needs a different input??!

Restarting the Apple TV did not work. Changing the HDMI input did not work. I have tried watching from the Disney+ app and from the Apple TV app. I get audio and closed captioning, but no video for any program on Disney+. Has anyone found a reliable solution?

I agree 100% with you. I have cat 6 wire so changing an HDMI is not an option for me I mean I would had to if it’s dead but that’s not the case. And as well just like yours Hulu, Netflix and tv+ work just fine. I have only audio and captions playing on selected movies. Pretty much all the new ones don’t have video. Someone mentioned something about 4K HDMI and mine is 4K so really not sure whats up with that. Tried to restart apple tv few times as well.

This is apple tv issue since everything plata on my iphone and macbook

turning on matching dynamic range and match frame rate with 4K HDR didn’t work for me. I got the same issue with audio playing with no video. I had to revert back to 4K SDR and turned match dynamic range and match frame rate off.

jg001 thank you for the suggested fix. I changed my settings and it worked for me as well! As a matter of fact, my screen looks more crisp now with 1080 SDR than with 1080 HDR. I believe the 1080 SDR may have resolved my freezing / connection issue too! Thanks a million!!

Switching from 1080p HDR to 1080p SDR worked for me. In my case it's a Samsung smart TV but not a 4K. I can stream Apple TV and purchased iTunes movies in 1080p HDR no problem, but since these are native Apple apps, most likely they determine the TV's capabilities through HDMI / HDCP negotiation, and adjust accordingly. It would seem the Disney+ app doesn't do that. If the Apple TV is set to 1080p HDR, that's the feed Disney+ gives.

Thankfully I found this post with a quick Google search, and it was a 30-second fix. 1080p SDR it is!

These 2 solutions work!!! However I like the 2nd that way I don’t have to change with my other apps!

djchriscornell wrote:

I had the same problem. I found two solutions...

1) Like mentioned, you can go into settings and Video and change you resolution from 1080 HDR to SDR. That works.

2) You can leave it on 1080 HDR, but then go into the settings and select "Match Frame" and "Match Rate" to "ON" and you will see a picture when the 1080 HDR is selected. But both Match Frame and Match Rate have to both be on for this to work.

That solved the problem for me! Hope it helps!

ChappyUGA, thank you! I changed the HDMI input per your recommendation and it worked! I tried to talk to Disney plus on a live chat and they were taking way too many minutes to respond.

Just switching to SDR didn't work, I had to turn of match content in the video audio settings. I am guessing it was switching to HDR from SDR even though I had set it SDR.

I have a Sony Bravia and for some reason it works fine in HDMI Input 1, 3 and 4. HDMI Input 2 gives me just sound with black screen.

Sony equipment is notorious for having to assign some capabilities to HDMI ports manually. If you want 4K HDR, you have to set the HDMI port in Enhanced Mode. Not all HDMI ports may have the same capabilities; some ports may not be able to be assigned Enhanced Mode.

I had the same issue. I already used 1080p SDR so HDR trick didn’t work for me. I changed it to 720p SDR then I could see the video. I then hit reset video setting so the match content all set to off. I checked the video were still working then I came back to turn on the match content. Checked the video again and it’s still fine.

I had the same problem. I found two solutions...

1) Like mentioned, you can go into settings and Video and change you resolution from 1080 HDR to SDR. That works.

2) You can leave it on 1080 HDR, but then go into the settings and select "Match Frame" and "Match Rate" to "ON" and you will see a picture when the 1080 HDR is selected. But both Match Frame and Match Rate have to both be on for this to work.

That solved the problem for me! Hope it helps!

Get this. I plugged ATV directly into my LGTV. Match dynamic content & match frame rates both ON. Somehow when I opened disney plus my LGTV kicked in HDR off and back on (that black flash before the HDR kicks on/off ya know?) and I saw video and heard audio correctly from Disney plus!!!! I then opened ATV setting and dynamic content & match frame rates were both switched to OFF. I didn't do this it did it on its own. I'm now getting video.

Just an FYI. Before I was using a Philips HDMI 2.2 switcher four ports. I'll link you below to the product. It's rated for 2.2. When plugged in back into the switch with dynamic and frame rate match OFF i lost video. I did an HDMI connection test with the Philips switch and then directly into the LGTV. Switch connection test could not pass. When directly into the LGTV it passes the connection test. So, I'm going to be returning the Philips switch and continue to manually unplug as needed. I'm rather upset. I'm so sick and tired of this CRAP. Seriously CRAP. MONEY MAKER.

Error Code 42

This means that the video you are trying to watch cannot be watched at this time. This could be a rights availability or other issue with Disney+.

https://whatsondisneyplus.com/disney-error-code-list/