AppleTV 4K Disney Plus app black screen with sound...

You have to go into settings on you Apple TV and go to audio and video settings. Change from either 4k hdr to 4k sdr or from 1080p hdr to 1080 sdr. This is only an issue with some of the content on Disney plus.

Same exact issue. I have a Vizio 65 4K. Apple TV was connected to 4K 30hz and Xbox was in 4K 60hz. Switched them and boom it worked. Even scrolling thru the u/I looked better. Thought it would be smart to automatically scale itself to whatever input it’s in but it’s whatever

I saw this problem right away with my new ATV 4K. I have a Sony VPLVW665ES Projector and it works great with 4K HDR on Netflix and Amazon Prime but Disney+ movies listing HDR have black screen with sound. I am only able to watch these movies by switching ATV4K to 4K 60P SDR. The Sony Projector confirms no HDR but the picture is now good in SDR.

Note- The HDMI cable must be the latest Ultra high speed or you may need to roll back the setting on ATV4K to 4K 30p or even 24P.

In no case have I been able to get the Disney+ HDR movies to play with any HDR setting. This is a real pain because if I wish to watch an HDR movie on Amazon Prime or Netflix, I have to switch the settings in the Apple TV4K back to 4K 60Hz HDR. Then back again to SDR for Disney+.

Disney+ has had a number of problems on startup and this seems to still be one they have not resolved. HDR is a little appreciated high quality setting by the general public so Disney must not have a high priority to fix this. Most general public would probably be happy with 480i Disney movies.

For now, I am happy to just have 4K 60p SDR because the picture does look good. But Netflix and Amazon Prime looks even better because it can do HDR. The contrast ratio is better and the highlights do not wash out the rest of the picture with HDR.

Disney+ needs to get their act together!!!!

For some, not all, Disney+ movies that state HDR, the solution to the black screen is turn off HDR and just watch with SDR. In the past week I am now getting some HDR movies on Disney+ with HDR one that previously were black screen. So they must be aware of the problem and are fixing it gradually.

OK- This evening we watched Remember the Titans in 3840x2160 30P HDR. I tested at 60P but my projector doesn't support 4K 60P when in HDR, only SDR.

Most of the movies are still black screen if I keep HDR active on the Apple TV for Disney+ but a few are now coming through in HDR 4K.

I might add that HDR, I think is over rated for a projector because it just doesn't develop enough brightness to make it noticeable. I'm using a Sony VPL VW665ES.

Still the weird thing is both Netflix and Amazon Prime do all HDR programs fine in 4K 30P HDR on the AppleTV 4K.

Disney+ is a real puzzler. It should not be that the only way to watch HDR content on Disney+ is to shut off HDR and watch in SDR. If all providers, like Netflix and Amazon can do HDR fine than it must be Disney+ encoding methods. If these other services also had the same problem then I would say it's AppleTV. Maybe it's the Disney+ app on ATV4k that's the problem???

I'm hoping to find another Hardware and their Disney+ app combination that works fine so I know where the problem is. Disney or Apple.

Some older TV's don't have HDCP available on all the HDMI inputs which is why switching to a different input works. Has nothing to do with those who are having to shut off HDR to see most movies on Disney+ So far, I found only one movie that Disney correctly display's HDR.

This was helpful in that it lead me to another solution which worked for me. In case someone else finds this post and has a similar issue to me ... 'Went into video and audio on my Apple TV and downgraded 1080 HDR to 1080 SDR and that did the trick.'

Seems odd to me that after buying a streaming device that does 4K HDR on several apps (Netflix Amazon) just fine that anyone would be satisfied needing to set the device to output Disney+ to 1080 SDR. Unless of course your TV is only capable of that lower quality setting. Disney or Apple needs to fix their app on Apple TV 4K as anyone who owns a 4K HDR TV should insist on it. If Netflix and Amazon can get it right so should Disney.

I had the same problem. It’s weird because all other apps stream just fine with no problems and Disney Plus is the only one that plays audio with a black screen. I fixed it by switching my Apple TV 4K to HDMI 1 from HDMI 2 and now it works great. It’s a really weird issue and I don’t know how it works like that but for some reason Disney Plus doesn’t like that HDMI port.

Does Apple provide any update or made any communication about this issue??? I just get a new Apple TV 4K and I'm facing same problem with Disney +.

Frustrating how much money we expend hoping for the better quality of audio and video and something like this happens...

I believe the problem is not Apple but the Disney+ App. Apple TV works fine for Netflix and Amazon HDR.

Contact Disney Support and after you convince them your equipment is not at fault and have the correct speed cable and are plugged into an HDMI port that is HDCP 2.2 compliant, they will likely tell you they are aware of the problem and are working on it with no ETA on a fix. In the meantime set the Apple TV 4K to send 4K SDR and Match Dynamic Range to OFF and that should fix the issue so you can watch picture, but no HDR. Live with that until Disney+ fixes it.

Some have luck because their TV is very new and recognizes Dolby Vision for HDR. If yours doesn't then the SDR fix should allow you to watch the movie until Disney figures out how to send proper HDR10 so it works as well as Netflix.

However, I discovered another problem with AppleTV 4K and the Fubo TV 4KHDR app. I discovered this problem while watching the SuperBowl. FuboTV sends HLG form of HDR on their 4K HDR program and the Apple TV4K does not support HLG. Several references to it claiming it does are published but not on Apple Support that I could find. So, FuboTV had a green screen with sound when I tried it. I have another tuner that does support HLG and it received the Fubo TV 4K channel just fine. If possible, Apple TV 4K device should upgrade to HLG compliance so it works with their FuboTV 4K app. programming

All these problems means that we are all early adopters, field testers for the companies, and the people making this stuff are still trying to figure it out. It doesn't help that the FCC doesn't issue a standard for the equipment makers to meet. So everyone has a better idea and we end up with stuff that is buggy or doesn't work at all. Be prepared to buyreplacements when they figure out what works!

Just managed to fix it myself. Went into video and audio on my Apple TV and downgraded 1080 HDR to 1080 SDR and that did the trick. All works now. It sucks that it wouldn’t play in HDR

I had the same issue and fixed it by going from 4K HDR to 4K SDR. This fixed the issue, but Disney needs to solve the HDR compatibility.

Same problem, find a solution yet?