AppleTV 4K Disney Plus app black screen with sound...

These 2 solutions work!!! However I like the 2nd that way I don’t have to change with my other apps!

djchriscornell wrote:

I had the same problem. I found two solutions...

1) Like mentioned, you can go into settings and Video and change you resolution from 1080 HDR to SDR. That works.

2) You can leave it on 1080 HDR, but then go into the settings and select "Match Frame" and "Match Rate" to "ON" and you will see a picture when the 1080 HDR is selected. But both Match Frame and Match Rate have to both be on for this to work.

That solved the problem for me! Hope it helps!

Restarting the Apple TV did not work. Changing the HDMI input did not work. I have tried watching from the Disney+ app and from the Apple TV app. I get audio and closed captioning, but no video for any program on Disney+. Has anyone found a reliable solution?

I agree 100% with you. I have cat 6 wire so changing an HDMI is not an option for me I mean I would had to if it’s dead but that’s not the case. And as well just like yours Hulu, Netflix and tv+ work just fine. I have only audio and captions playing on selected movies. Pretty much all the new ones don’t have video. Someone mentioned something about 4K HDMI and mine is 4K so really not sure whats up with that. Tried to restart apple tv few times as well.

This is apple tv issue since everything plata on my iphone and macbook

Does Apple provide any update or made any communication about this issue??? I just get a new Apple TV 4K and I'm facing same problem with Disney +.

Frustrating how much money we expend hoping for the better quality of audio and video and something like this happens...

Work great thank you

Well said Don!

I have a Sony Bravia and for some reason it works fine in HDMI Input 1, 3 and 4. HDMI Input 2 gives me just sound with black screen.

Sony equipment is notorious for having to assign some capabilities to HDMI ports manually. If you want 4K HDR, you have to set the HDMI port in Enhanced Mode. Not all HDMI ports may have the same capabilities; some ports may not be able to be assigned Enhanced Mode.

I had the same issue. I already used 1080p SDR so HDR trick didn’t work for me. I changed it to 720p SDR then I could see the video. I then hit reset video setting so the match content all set to off. I checked the video were still working then I came back to turn on the match content. Checked the video again and it’s still fine.

I had the same problem. I found two solutions...

1) Like mentioned, you can go into settings and Video and change you resolution from 1080 HDR to SDR. That works.

2) You can leave it on 1080 HDR, but then go into the settings and select "Match Frame" and "Match Rate" to "ON" and you will see a picture when the 1080 HDR is selected. But both Match Frame and Match Rate have to both be on for this to work.

That solved the problem for me! Hope it helps!

Get this. I plugged ATV directly into my LGTV. Match dynamic content & match frame rates both ON. Somehow when I opened disney plus my LGTV kicked in HDR off and back on (that black flash before the HDR kicks on/off ya know?) and I saw video and heard audio correctly from Disney plus!!!! I then opened ATV setting and dynamic content & match frame rates were both switched to OFF. I didn't do this it did it on its own. I'm now getting video.

Just an FYI. Before I was using a Philips HDMI 2.2 switcher four ports. I'll link you below to the product. It's rated for 2.2. When plugged in back into the switch with dynamic and frame rate match OFF i lost video. I did an HDMI connection test with the Philips switch and then directly into the LGTV. Switch connection test could not pass. When directly into the LGTV it passes the connection test. So, I'm going to be returning the Philips switch and continue to manually unplug as needed. I'm rather upset. I'm so sick and tired of this CRAP. Seriously CRAP. MONEY MAKER.

Error Code 42

This means that the video you are trying to watch cannot be watched at this time. This could be a rights availability or other issue with Disney+.

https://whatsondisneyplus.com/disney-error-code-list/

Same exact issue. I have a Vizio 65 4K. Apple TV was connected to 4K 30hz and Xbox was in 4K 60hz. Switched them and boom it worked. Even scrolling thru the u/I looked better. Thought it would be smart to automatically scale itself to whatever input it’s in but it’s whatever

I saw this problem right away with my new ATV 4K. I have a Sony VPLVW665ES Projector and it works great with 4K HDR on Netflix and Amazon Prime but Disney+ movies listing HDR have black screen with sound. I am only able to watch these movies by switching ATV4K to 4K 60P SDR. The Sony Projector confirms no HDR but the picture is now good in SDR.

Note- The HDMI cable must be the latest Ultra high speed or you may need to roll back the setting on ATV4K to 4K 30p or even 24P.

In no case have I been able to get the Disney+ HDR movies to play with any HDR setting. This is a real pain because if I wish to watch an HDR movie on Amazon Prime or Netflix, I have to switch the settings in the Apple TV4K back to 4K 60Hz HDR. Then back again to SDR for Disney+.

Disney+ has had a number of problems on startup and this seems to still be one they have not resolved. HDR is a little appreciated high quality setting by the general public so Disney must not have a high priority to fix this. Most general public would probably be happy with 480i Disney movies.

For now, I am happy to just have 4K 60p SDR because the picture does look good. But Netflix and Amazon Prime looks even better because it can do HDR. The contrast ratio is better and the highlights do not wash out the rest of the picture with HDR.

Disney+ needs to get their act together!!!!

For some, not all, Disney+ movies that state HDR, the solution to the black screen is turn off HDR and just watch with SDR. In the past week I am now getting some HDR movies on Disney+ with HDR one that previously were black screen. So they must be aware of the problem and are fixing it gradually.

OK- This evening we watched Remember the Titans in 3840x2160 30P HDR. I tested at 60P but my projector doesn't support 4K 60P when in HDR, only SDR.

Most of the movies are still black screen if I keep HDR active on the Apple TV for Disney+ but a few are now coming through in HDR 4K.

I might add that HDR, I think is over rated for a projector because it just doesn't develop enough brightness to make it noticeable. I'm using a Sony VPL VW665ES.

Still the weird thing is both Netflix and Amazon Prime do all HDR programs fine in 4K 30P HDR on the AppleTV 4K.