So the app works fine except when I go to watch anything(movie or show) I get sound, but with a black/blank screen.
Anyone else have this problem???
Apple TV 4K, tvOS 13
Never mind. I figured it out.
If someone else comes across this with the same problem the fix is change HDMI input.
I have a Sony Bravia and for some reason it works fine in HDMI Input 1, 3 and 4. HDMI Input 2 gives me just sound with black screen.
Changing Inputs did the trick for me. Thank you for the tip!😊
Reboot fixed it for me.
It could be your HDMI cable itself. Make sure you have one that is 4K HDR rated.
I didn’t do both, but going to SDR worked. I will try again. Thanks!
Change the Apple TV input to a different TV Input?
****, I wish that had fixed mine. I even reset the **** thing and for me it was the input on my Sony TV.
Seems odd to me that after buying a streaming device that does 4K HDR on several apps (Netflix Amazon) just fine that anyone would be satisfied needing to set the device to output Disney+ to 1080 SDR. Unless of course your TV is only capable of that lower quality setting. Disney or Apple needs to fix their app on Apple TV 4K as anyone who owns a 4K HDR TV should insist on it. If Netflix and Amazon can get it right so should Disney.
Here is the link that tells you where to change the setting: https://www.samsung.com/us/support/answer/ANS00082465/
Error Code 42
This means that the video you are trying to watch cannot be watched at this time. This could be a rights availability or other issue with Disney+.
thx ..that worked..
Having the same problem. I can't believe the answer is to change the input. (hard for me to do given our AV cabinets. Why would Netflix, Hulu, Apple TV+ and other 4K HDR sources work fine, but just Disney Plus needs a different input??!
Restarting the Apple TV did not work. Changing the HDMI input did not work. I have tried watching from the Disney+ app and from the Apple TV app. I get audio and closed captioning, but no video for any program on Disney+. Has anyone found a reliable solution?
I agree 100% with you. I have cat 6 wire so changing an HDMI is not an option for me I mean I would had to if it’s dead but that’s not the case. And as well just like yours Hulu, Netflix and tv+ work just fine. I have only audio and captions playing on selected movies. Pretty much all the new ones don’t have video. Someone mentioned something about 4K HDMI and mine is 4K so really not sure whats up with that. Tried to restart apple tv few times as well.
This is apple tv issue since everything plata on my iphone and macbook
jg001 thank you for the suggested fix. I changed my settings and it worked for me as well! As a matter of fact, my screen looks more crisp now with 1080 SDR than with 1080 HDR. I believe the 1080 SDR may have resolved my freezing / connection issue too! Thanks a million!!
Does Apple provide any update or made any communication about this issue??? I just get a new Apple TV 4K and I'm facing same problem with Disney +.
Frustrating how much money we expend hoping for the better quality of audio and video and something like this happens...
AppleTV 4K Disney Plus app black screen with sound...
