So the app works fine except when I go to watch anything(movie or show) I get sound, but with a black/blank screen.
Anyone else have this problem???
Apple TV 4K, tvOS 13
Never mind. I figured it out.
If someone else comes across this with the same problem the fix is change HDMI input.
I have a Sony Bravia and for some reason it works fine in HDMI Input 1, 3 and 4. HDMI Input 2 gives me just sound with black screen.
Same problem, find a solution yet?
This worked. I hate it but it works
I have purchased 3 different brands of ultra high speed HDMI cables and I’m still having this black screen no audio issues. Match dynamic and frame rate on. HDMI is not always the answer!!!!
How do you disable the Digital Signal Plus? I can't seem to find how to do this...Much thanks!
How do you disable the Digital Signal Plus? I can't seem to find how to do this...Much thanks!
Using an LG Smart TV here.
Disney plus doesn’t work on my Apple TV says can’t connect to service error 42 any ideas why?
This worked for me too. Crazy it won’t work in HDR. Thanks for sharing your solution. Been working on this for over a week!
Just tested this and it works just as you described! Thank you o much for sharing!
Work great thank you
Well said Don!
OK- This evening we watched Remember the Titans in 3840x2160 30P HDR. I tested at 60P but my projector doesn't support 4K 60P when in HDR, only SDR.
Most of the movies are still black screen if I keep HDR active on the Apple TV for Disney+ but a few are now coming through in HDR 4K.
I might add that HDR, I think is over rated for a projector because it just doesn't develop enough brightness to make it noticeable. I'm using a Sony VPL VW665ES.
Still the weird thing is both Netflix and Amazon Prime do all HDR programs fine in 4K 30P HDR on the AppleTV 4K.
Disney+ is a real puzzler. It should not be that the only way to watch HDR content on Disney+ is to shut off HDR and watch in SDR. If all providers, like Netflix and Amazon can do HDR fine than it must be Disney+ encoding methods. If these other services also had the same problem then I would say it's AppleTV. Maybe it's the Disney+ app on ATV4k that's the problem???
I'm hoping to find another Hardware and their Disney+ app combination that works fine so I know where the problem is. Disney or Apple.
A restart of my AppleTV fixed this problem.
It looks like Disney plus has compatibility issue with tv that supports HDR10. For Samsung, disable Digital Signal Plus and the dim video issue goes away. Disney needs to fix this.
AppleTV 4K Disney Plus app black screen with sound...
