New 16" MacBook Pro - Running Slow

Hi,


I just picked up a new MacBook Pro 16" (Base Model - 9th Gen i7, 16GB RAM, AMD 5300M, 512GB SSD) for my fiancee yesterday from the Apple Store.


I work with MacBook Pro's at my work (repair them, troubleshoot, run software installations and updates), with models ranging from early 2013 Pros to early 2019. However, when we set these up for new users, they are preloaded with a bunch of apps.


Setting up my fiancee's new laptop, we used the migration assistant from Windows to Mac, and moved over her files. When I rearranged them to make them easier for her to find, I noticed that the Mac itself was sluggish. Specifically in opening up different windows, it seemed as though they were stuttering when opening, not the smooth transition I am used to at work. I ran the most recent MacOS updates before proceeding and I'm thinking it has something to do with that? Has anyone else experienced any sluggishness on the most recent version of Catalina? We're still stuck in Mojave at work (can't update until we get all of our security apps up to 64-bit).


Thanks for any input!

MacBook Pro with Touch Bar

Posted on Nov 25, 2019 12:08 PM

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Question marked as Top-ranking reply

Posted on Dec 17, 2019 1:01 PM

Download and run Etrecheck. Etrecheck is a diagnostic tool that was developed by one of the most respected users here in the ASC and recommended by Apple Support  to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac's performance.


Copy the report


and use the Add Text button to include the report in your reply. How to use the Add Text Feature When Posting Large Amounts of Text, i.e. an Etrecheck Report


IMPORTANT:

Before running Etrecheck assign Full Disk Access to Etrecheck so that it can get additional information from the Console and log files for the report:



ALSO:


Then we can examine the report and see if we can determine the root of the problem.


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82 replies

May 31, 2020 12:06 AM in response to Old Toad

Thank you for your reply


I don’t think you should suggest anybody to bring back a new macbook :)


i knew your advice, and you missed repair permissions :)


As I told you I’m an Apple certified trainer, and I know all the “typical” troubleshooting


everything was working perfectly with a late 2011 and high Sierra...


Anyhow after different troubleshooting

problem seem related to WiFi


When macbook is downloading with my 2.4 ghz connection everything becomes really slow,even text editors


no, was not happening with same connection and router in old mac


now, problem of Catalina???


probably


any other advice except downgrade to Mojave?


thank you in advance



Aug 7, 2020 9:40 AM in response to TwoHandsome

I hope you see this. Did you ever figure out the problem?? I just bought the Macbook Pro 16 in May. I started with the 32GB, 1 TB storage and all the upgraded cards. I had a 13 Macbook Pro Retina 2014..and that one still works..a little tired overall, but thought this one would be zippy. Mostly an email problem as well. The fan would come on ALL THE TIME! And when the fan is on, the email woudl slow. I constantly had to reboot. So after several calls and them resetting stuff and taking into apple for diagnostics..I returned that and exchnaged for 64GB with all the same upgrades. Fan kicks on less..but email still a problem. Not as bad straight off as before..but now a few time a day I have to restart computer. I spent way too much money on this computer to be dealing with this. Would love to know if you ersolved it!


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New 16" MacBook Pro - Running Slow

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