New 16" MacBook Pro - Running Slow

Hi,


I just picked up a new MacBook Pro 16" (Base Model - 9th Gen i7, 16GB RAM, AMD 5300M, 512GB SSD) for my fiancee yesterday from the Apple Store.


I work with MacBook Pro's at my work (repair them, troubleshoot, run software installations and updates), with models ranging from early 2013 Pros to early 2019. However, when we set these up for new users, they are preloaded with a bunch of apps.


Setting up my fiancee's new laptop, we used the migration assistant from Windows to Mac, and moved over her files. When I rearranged them to make them easier for her to find, I noticed that the Mac itself was sluggish. Specifically in opening up different windows, it seemed as though they were stuttering when opening, not the smooth transition I am used to at work. I ran the most recent MacOS updates before proceeding and I'm thinking it has something to do with that? Has anyone else experienced any sluggishness on the most recent version of Catalina? We're still stuck in Mojave at work (can't update until we get all of our security apps up to 64-bit).


Thanks for any input!

MacBook Pro with Touch Bar

Posted on Nov 25, 2019 12:08 PM

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Question marked as Top-ranking reply

Posted on Dec 17, 2019 1:01 PM

Download and run Etrecheck. Etrecheck is a diagnostic tool that was developed by one of the most respected users here in the ASC and recommended by Apple Support  to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac's performance.


Copy the report


and use the Add Text button to include the report in your reply. How to use the Add Text Feature When Posting Large Amounts of Text, i.e. an Etrecheck Report


IMPORTANT:

Before running Etrecheck assign Full Disk Access to Etrecheck so that it can get additional information from the Console and log files for the report:



ALSO:


Then we can examine the report and see if we can determine the root of the problem.


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82 replies

Apr 25, 2020 11:45 PM in response to Jared_Tech97

I bought in January a brand new 2019 Mac book Pro 16", 2.3GHz 8-Core Intel Core i9, 16GB RAM AMD Radeon 5500 4GB 1TB SSD.


It is sad to admit that this computer does not perform any better than my 2013 Macbook Air 11" with an old i5 4GB RAM and a 128GB SSD or my 4-year old Lenovo X1 Yoga Intel Core i7 with 16GB, which does not even have a proper graphics card. It is just a fact, not my opinion. Nonetheless the mac book pro here heats up so much that I could even sue Apple for burn injuries! For now I can fry eggs and boil water by running Apple's screensaver.


Still now I am very disappointed with the purchase, regret every single cent spent on it. Sorry to **** you off Apple fanatics and fans, but I cannot lie to myself thinking this computer is superior in any aspect to all the other Windows PCs of the same specs. And yes, the applications FREEZE and CRASH!


As my contribution: Please do not bother wasting time trying to solve the sluggishness with any of the good-intention-suggestions below about outdated the macOS (I have Catalina 10.15.4 installed on mine) or blame it on any third-party programs such as anti-virus, anti-malware, etc. (mine is clean as it came from Apple), but even YouTube, Excel, PowerPoint, Adobe Fusion 360 to name a few bring up the beach ball a lot! These above have absolutely no negative impact whatsoever on the performance of this computer. If my mac book pro is not defective, components malfunctioning causing it to heat so much and consequently performing so, so bad, I can only say it is a design flaw. I am hopeless and will have to swallow this computer as it is.


I fell for all that marketing nonsense from Apple commercials and YouTube useless "independent" reviews about power and speed.

May 2, 2020 1:50 AM in response to barkhead

I follow the advice and contacted Apple Support. They are very nice and professional. Due to the deadlock no Apple Store (they are very good too) open, so Apple directed me to an authorized service center operating. That is where things get a bit inefficient and ineffective. Travelled 31 miles to leave the PC for them to assess... 3 days later they ask me to collect the "the PC is ready". They reset my PC to factory, what I've done 1 month ago-told them earlier--and said no issues. I asked why I can fry eggs on the PC and why does it runs like a snail, and they told me the OS gets "entangled" causung this behavior. Fair enough, after my 36 years of IT, I learned a new cause of problem. After another 31 miles trip arrived home, turn on my Mac Pro and the PC still runs like my mac book air 2013, in 15 minutes of screen saver fries eggs, the fan screams loud, applications crash, and the beach ball spins faster...

Called Apple yesterday support again: very nice guys, promised will contact the service center, and will fix the PC to what it's supposed to perform.


Bottom line: Core i9, 16GB RAM, GPU w/ 4GB memory does not mean nothing if you cannot use it. I bought this to use Autocad on a project las January, not simply because I had $4K to spend on a 16" paper weight. I simply had to go back to my 4-year old Lenovo Core i7 to conclude the job, and leave the mac book in its box.

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New 16" MacBook Pro - Running Slow

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