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Question: AirPods Pro Rattling Noise

I’ve only had my AirPods Pro for a bit over a month and my right AirPod has a rattling noise which originally was just when I coughed or cleared my throat and now it’s litterally every slight move it rattles. I use them primarily at the gym and it is the most annoying experience. I have disconnected my AirPods and re set them up but it’s still occurring. I don’t have the money for new ones as I’m about to start University is this something that Apple can fix?

Posted on Jan 6, 2020 10:53 PM

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Answer:
Answer:

Hello,

See this:

AirPods Repair - Official Apple Support

Good luck.

Posted on Jan 7, 2020 5:58 AM

Feb 4, 2020 9:05 AM in response to penthalis In response to penthalis

Unfortunately, this is now happening with my left Airpod (Happened with my right one a month ago). Started the same way, with the rattling happening with certain frequencies with a phone call. And now, it's happening when listening to music or if I cough. Hopefully, replacing this one is as easy as getting the replacement for the right. *Sigh*

Feb 4, 2020 9:05 AM

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Feb 4, 2020 9:21 AM in response to penthalis In response to penthalis

My right one started this behavior last night too. Had the left one replaced a few weeks ago. I went to chat with Apple support and they’re shipping me replacements for the left, right, and case this time. I can’t say I’m confident this will be the last time it happens though :(

Feb 4, 2020 9:21 AM

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Feb 6, 2020 2:50 AM in response to Leroy2798 In response to Leroy2798

I've had this problem as well. I took it to the Genius bar. It was my right AirPod Pro. They replaced it for me. For awhile the pair of them worked great, old and new. I've had the new one for about a month now and it's begun rattling again. It seems as if there's some inner membrane that is gradually coming loose.


I recommend asking Apple to replace an earpiece if you experience this problem yourself. The AppleCare cost for the Pros are totally worth it if this keeps happening. I would say if you haven't gotten AppleCare for them yet, do it right now.

Feb 6, 2020 2:50 AM

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Feb 11, 2020 9:33 PM in response to Leroy2798 In response to Leroy2798

To anyone concerned it seems the latest beta update (ios 13.1.4) fixed this issue. I first noticed the problem in a bus so I’ll update as soon as I’m able to test them on one, but from my testing by shaking my head and walking I cannot longer hear the rattle. :)

Feb 11, 2020 9:33 PM

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Feb 19, 2020 6:03 AM in response to Leroy2798 In response to Leroy2798

I had same thing. Did a chat with Apple. They sent me new airopod pro. All good.


As an aside, while I was at it, I replaced both since they gave me the option.


Beware, they may send you two that have different firmwares. That what occurred for me.


So if your new pair of airpods pro won't "pair", check the firmware on both.


To do that, I had to pair each separately to check the firmware.


To repair, I just placed both in case and charger overnight. Firmware was upgraded.


HOWEVER, if you do this, you will then need to have your iphone (or whatever) unpair each before you reset them. That means, hit the "i" button and tell it to forget this device.


Then place both in case and reset them.



Feb 19, 2020 6:03 AM

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Feb 20, 2020 1:56 PM in response to Leroy2798 In response to Leroy2798

i am having the same issue with the left one, rattles when I cough or certain frequencies. Called Apple support, went through the motions of resetting, checking firmware, they are making me go to the Apple store So some Genius can tell me they have to replace it. Sounds like a waste of both are time, just send me a replacement and stop the hassle. Expected more from Apple guess I will share this issue with social media.

Feb 20, 2020 1:56 PM

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Feb 26, 2020 2:43 PM in response to jaceAce2000 In response to jaceAce2000

AppleCare shouldn’t come into it... they’re covered by a 1 year manufacturer’s warranty. And, in the UK, we’re covered by the Consumer Rights Act 2015 which also compels a retailer to replace faulty goods within the first 6 months.

Feb 26, 2020 2:43 PM

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Question: AirPods Pro Rattling Noise