No video playback on safari ios 13.4

He need help fix the issue after i updated to ios 13.4 no video playback on safari but there is sound, tried youtube app yeah video works fine but i went to safari and tried youtube there and as expected no video playback just plain black screen.....also i did try other streaming sites and hot nothing...

Posted on Mar 26, 2020 5:10 AM

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Posted on Mar 30, 2020 7:47 PM

It's 110% an iOS 13.4 issue affecting iPhone 7. There is a video out there that showed this issue even in the beta (https://www.reddit.com/r/iOSBeta/comments/f0yrtp/bug_cant_watch_browser_video_on_134_beta_7_plus/).


Furthermore, it's broken on all browsers, not just safari. It doesn't work on chrome or firefox either. Doesn't work even if you request the desktop website.


I downgraded my phone to 13.3.1 and the video returns and works perfectly. Upgraded back to 13.4 on a clean install and the browser video breaks again. Not related to wifi, or poor connection, or anything else. I've tried restarting, erasing all settings, restoring the phone etc etc.


Absolutely infuriating bug, especially seeing as that it was present in the beta which was released over a month ago. Plenty of time to fix this nonsense issue. No reason for this to be happening. Bad oversight by the software development team. Guess this is how they force upgrades on consumers...

419 replies

May 9, 2020 4:02 PM in response to Golly1983

I updated my iPhone 7 to iOS developer beta 13.5 beta 4 and it fixed the wifi being disabled after a restart and also fixed video playback on safari. If you really need the video playback on safari you can update to a beta version at your own risk but if not I suggest just waiting for an official update. It shouldn’t be long before another update.

My microphones are still dead but they were detected for a short period of time after the restart, this was only like a minute though.

May 31, 2020 2:33 AM in response to Stuphone7

A short update on my experience.


I lost the use of my phone apps after 13.3 in December 2019. The local Apple store only offered me the option to buy a new phone. 13.3 also caused my WiFi to take about 5 minutes to come back after a restart. It felt like a poor upgrade.


13.4 and 13.4.4 didn’t fix anything but also stopped video playback in all the common web browsers. Another poor upgrade.


I contacted Apple support five times, wrote to their head office, joined this thread and completed the online form to report a problem.


13.5, which I installed about two weeks ago, fixed the video playback in browser problem, the WiFi restart issue and for me things like my Canon Camera WiFi connection worked better. But it didn’t fix my phone apps which people on this forum said was related a known Audio ic chip problem caused by flexing of the iPhone 7 Plus. How this related to a software update is unclear.


An Apple representative contacted me out of the blue. She was very nice, as are all Apple people are, but after offering a €440 repair said she couldn’t help.


Someone here recommended someone on eBay in London who undertakes the Audio ic repair for £30 so last week I posted it to him from Northern Ireland (item 254567288764). A week later it was returned and my phone apps now work. This service is highly recommended.


Whilst I’m now happy this took six months to resolve and I can’t understand why Apple didn't take responsibility and offer this repair at a similar cost.


May I thank everyone here for their thoughts and suggestions.


Take care because I guess things like a global pandemic are more important.


Rob

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No video playback on safari ios 13.4

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