No video playback on safari ios 13.4

Apple Support helped me go into Recover Mode and force-reinstall 13.4.1. That seems to have fixed the can't call/receive issue (thankfully), but video playback in a browser is still audio-only. Also, the Voice Memo app still doesn't work.

Yea this is terrible they need to fix this ASAP and it’s sad they have to do it with a update it looks like there’s no fixing this only have to wait for the update i got the same problem and only started to happen after i update to 13.4.1 i hate to say it but apple S U C K S

I guess that is the same problem then, never measured the time, just got used to it and leave it for 10 mins before I use it after a restart... This is so clearly a problem of faulty hardware! My problem is furthermore that my screen has a crack in the upper right corner for a few weeks now. They will never admit their mistake and will make the damage responsible for the malfunctions >:(

I, too, experienced audio ic issues and black videos within browsers after updating. I took my phone to a local repair shop and had the audio ic fixed for $80. It only solved the audio/microphone issues. The videos seem to be a software issue. Hopefully they will push out an update soon.

That’s the same thing that happened to my 7plus. It’s done something to the headphone jack. When you try to enable Siri it says please disconnect headphones. The only way to watch videos is through the YouTube app

I think this is a software issue though. The software issues may not been compatible with the IC chip in IPhone 7’s, but either way there should be a response from Apple. Has anyone heard anything as to when they plan to fix this?

No problems, my phone works just as good as it did before. The shop permanently fixed it so I shouldn’t have the same problems again. Video playback, speaker button, Siri, voice memos etc... all work for me after having it repaired 3rd party. It may sound like a hardware problem but trust me it’s the infamous audio ic.

Good point, Sebohinz; it seems that there are too many people reporting this issue now for it to be random.

I mean, the iPhone 7 has the "audio IC" issue (just google "loop disease"), but my question is whether the number of people having the issue now is greater than the general IC issues that have cropped up with iPhone 7s in recent years.

One bizarre thing it the browser video playback issue; this wouldn't be related to the audio IC, so it's possible that that is a bug and the lack of ability to make/receive calls, use Siri, or voice notes (all tell-tale signs of audio IC) are separate.

But, as you called out, it seems like too much of a coincidence that people are having this together.

In any case, it's either a hardware or software failure on Apple's part, so they should be liable. There was a class-action lawsuit on the audio IC. Maybe we need to explore whether re-opening that lawsuit or taking some collective action is feasible.

If anybody gets a response from Apple, please share, as I haven't seen any response from them.

Having exactly the same issues you have all mentioned and been onto a Senior Adviser at Apple three times now for 4 hours. Have reset network settings, reinstalled phone as new via iTunes and erased phone independently. No luck.

I have been advised to speak with Vodafone where I bought the phone as the hardware is covered under consumer law for 6 years and they should investigatr and provide a new phone if it is deemed to be faulty. Has anyone tried this route? I don’t mind upgrading as well if needed but I’m not paying that out of my own pocket as this is an issue that I haven’t created and I feel only is attributed to the iOS update (phone was fine the day before).

At the end of my tether now. Should I just exchange and not tell Vodafone about the issue?

Apple out of the blue contacted me and I’ve just spoken to them. The person was very nice, as Apple staff are, but there still wasn’t an acceptance this is a problem many of us are experiencing.

Again I was being encouraged to do factory resets and a reinstall which I’ve already tried and said I won’t do again.

I stressed I’ve been unable to use my phone apps for nearly six months since 13.3 and 13.4 stopped video working in the standard web browsers. I also have the delayed WiFi connection issue following a restart.

She said she would raise it with some other department (I’m afraid I don’t know their internal structure or escalation procedures) so it feels the message still hasn’t got through to the right people.

I truly was hopeful Apple were contacting me with a practical solution - a replacement phone, a repair or a software fix - but instead I’m left feeling, actually, a hatred towards to company.

As I’ve mentioned before my circumstances mean I’m reliant on my iPhone to contact my parents and run my struggling business during this pandemic both of which I can’t now do through no fault of mine.

I know these posts are being monitored so I’m censoring myself whilst also desperately trying to get someone to listen.

Just gonna reply to my own comment. Spent an hour and a half with apple. They gave me basically 2 options. One was to send in for repair or 2 get the iPhone se at 399.99 and pay the 200 dollar difference after turning the iPhone 7 Plus.

Same. After I updated to 13.4, all these issues started to happen. The microphone stopped working and embedded video plays with audio only with a black screen. Youtube still plays on the youtube app but not if it's embedded on a webpage.

This is seriously a major problem. If there is an emergency, I do not have the ability to call out or receive as the microphone does not work.

Apple, please makes this a priority and fix this.

Hi rob I found a guy on eBay who is based in Norwood green industrial place in London,Hayes. You can email him for a appointment on eBay see link below

Ebay item number - 254567288764

it took him around 15 mins to replace the audio ic chip