No video playback on safari ios 13.4

I am another 7+ user that had my microphone crap out earlier this year. I think it coincided with the update just prior to 13.4. I rarely make phone calls and don't record a lot of video so am not 100% sure, but that seems to be the timing. That issue ended my ability to record sound on videos as well as hear or be heard on phone calls without a bluetooth ear piece. Now 13.4 has killed my ability to play videos on the various browsers (video is black with audio), though they work fine within certain apps like youtube. I don't have home internet so am reliant on my phone. As such, I use Apple's hdmi adapter to stream content to my televison. Using this, video plays normally, when viewed in fullscreen. Does anyone else use the adapter with the same positive effect?

I have a 7 plus with the video playback going to a black screen and have had problems calling out. I have restored my phone twice with call audio fixed temporarily the first time. So far, call audio is working after the second restore which I did a couple of days ago. I was able to make and receive calls using AirPods. Hulu App plays video. Safari, Google and Firefox all seemed to be affected by the video black screen. The bulk of my problems seemed to be coming from the 13.4 update with no help from 13.41. Before these updates call audio was week holding the phone to my ear. I was also unable to connect Itunes via the cable before these updates which may or may not be related to my new problems. Restoring the phone fixed my pc ITunes connection.

An example of my weekly emails to Apple "Customer Support" about this issue. If you're having these issues, PLEASE call Apple and complain about its lack of responsiveness. There is power in our numbers.

• United States: 800-275-2273
• Canada: 800-263-3394
• Brazil: 0800-761-0880
• Mexico: 001-866-676-5682

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Hello [senior support rep's name removed],

I'm sure by now you've seen that many, many iPhone 7/7+ users are seeing

the EXACT issues that I did after upgrading to 13.4.1.   I'm now seeing

dozens of posts on the support forum

(https://discussions.apple.com/thread/251215369) every day.   Many of

these users have followed your diagnostic protocol by wiping their

phones clean and re-installing the update, and the problems persist. 

Some users have updated to the beta 13.4.5, it doesn't fix the problem,

either.

When is Apple going to start taking this problem seriously?  My phone is

basically unusable.  I've been a software development professional

(developer and engineering manager) for 40+ years, and have always

relied on support organizations to help prioritize feature development

and bug resolution, and I refuse to believe that Apple engineering is

any different.  It's the role of support engineers and managers to

advocate for users, which is why it's called Customer Support.  Yet, all

indications are that you and your organization are turning a blind eye

to our problems and simply waiting for them to go away.  They will not. 

WE will not.  Please do your job.

Just got off the phone with Apple customer service. Took about an hour.

I encourage you all to go to this link: https://www.apple.com/feedback/iphone.html

and submit a description of issues that we all are having in common. Hopefully if enough of us to it they will acknowledge and fix the issue.

For what it’s worth, I can confirm that I switched to another iPhone 7, and the video playback and phone call issues are resolved. So, I now agree that this is totally due to a hardware issue vs a software update (I’m running 13.4.1 on same generation of device).

i think it’s totally an Audio IC issue, as all the signs point to that.

When This happened to me It was immediately after syncing a second pair of AirPods. I didn’t unpair the first set of AirPods. That could just be coincidence.

it could be an issue regarding airplay. When I open a video in safari it’s black but when I airplay it to my Apple TV the video plays on the television. When I stop the airplay I can see an image on my phone where I could not at first.

also, when I toggle airplay option in advanced setting and web setting I can see an image appear in the browser where I could not originally. But I still can’t get the video the play.

and I CANT USE THE PHONE FUNCTION without AirPods.

Outside of getting a new phone the options are a risky expensive repair or adapting to a dying phone. You can use apps to play videos such as the YouTube App or Hulu and Bluetooth devices to make and receive calls. UC Browser will play videos somewhat clumsy, but works. I’m concerned about UC Browser for security and privacy reasons as it is Chinese in origin. If someone has found a better working browser please leave a post. 

All of these work arounds are only temporary from my research as the end game is your phone will get stuck in a loop booting up.

I would send as many people to this thread as you can and also fill out Apples feedback/bug report that I put a link to bellow. Its unfortunate that we are struggling to stay connected with an ever troubled world.

https://www.apple.com/feedback/iphone.html

The video issue is at the moment fine, but I’m not convinced it is gone till Apple updates to an IOS that recognizes the glitch. It came back once out of the blue. I had just tried the Opera Browser and noticed it was working a few weeks ago on that and then it was also working on Safari again. Maybe try the Opera web Browser. When I took my phone into get repaired I did a restore before hand and wiped the phone of all my info for privacy and security. I think that is when the videos stopped playing again. After the repair I noticed the videos were not playing and the only thing that worked was a restore here. I’m not sure if the audio IC issue has any tie in or if it is entirely IOS 13.4 and above causing it. Some one else here said the O Browser worked for them and I think they were referring to Opera, not sure.

No hardware issue would stop videos from playing in web browsers only. Video still plays in apps just fine. It’s clearly iOS 13

Just got mine back from 3rd party. It was the audio ic and they repaired it, fixing all the problems everyone on this forum is having. $120, and I got a loaner iPhone 6

Here’s a link to Apple’s feedback/bug report form. If we all complain loud enough maybe they will get the message.

https://www.apple.com/feedback/iphone.html

I have the same issue. What’s even more frustrating is Apple just blocked the downgrade to IOS 13.1. So now we’re stuck with this issue until Apple acknowledge’s there’s an issue and creates a fix for it. Which most likely won’t come out til 13.5. This, along with many other issues is making me seriously consider going back to an Android device.

I have a iPhone 11 Pro and upgraded to 13.4 last night - now videos that I load to my Camera Roll are not playing. All I get is a spinning wheel & circle with an exclamation point. Ugh! Wish I didn't do the update!

Safari videos show a black screen but audio works. When I answer phone calls, I can’t hear the person nor can they hear me. Sometimes the wifi is greyed out and the flashlight greys out sometimes as well. iPhone 7 Plus

Mine was strictly with running a web based playback in Safari on the iPad Pro. IF I use the apps instead of the web it works fine as well as through the other browsers. On another note I don’t have the issue on my iPhone 8 With Safari. All config settings are the same on both devices. Ah well bring on the next update Apple so we can see what else happens.