iCloud Mail not syncing across devices

I've been using iCloud Mail for years now. I have a MacBook Pro, iPad and iPhone 11 Pro. About 3 weeks or so ago, my email stopped syncing. All devices receive the emails, however; when I delete or read emails on my iPhone, this doesn't sync with my other devices. I haven't made any changes to my accounts to cause this, so I am at a loss. I've tried signing out of iCloud on all my devices and then logging back in, to no avail. If I go to iCloud.com and read/delete emails, then my devices will update.


Please help!!

MacBook Pro 13", macOS 10.15

Posted on Apr 3, 2020 9:17 AM

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Posted on Nov 27, 2020 10:05 AM

I had this exact problem on the new iPhone 12 Mini.


I was receiving email across all devices, but any changes made on the phone wouldn't reflect on the other devices, inc. laptop and iPad. (Changes made on other devices synced just fine - even on the iPhone.)


I tried EVERYTHING: signing in and out of iCloud (on all devices), deleting and reinstalling accounts, etc.


The solution was to DELETE THE MAIL APP ON MY IPHONE. I reinstalled it and suddenly everything worked fine, syncing between all devices. Hope this helps.

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Nov 27, 2020 10:05 AM in response to JD135

I had this exact problem on the new iPhone 12 Mini.


I was receiving email across all devices, but any changes made on the phone wouldn't reflect on the other devices, inc. laptop and iPad. (Changes made on other devices synced just fine - even on the iPhone.)


I tried EVERYTHING: signing in and out of iCloud (on all devices), deleting and reinstalling accounts, etc.


The solution was to DELETE THE MAIL APP ON MY IPHONE. I reinstalled it and suddenly everything worked fine, syncing between all devices. Hope this helps.

Dec 2, 2020 3:57 PM in response to WJB007

Thanks! That worked and seems to be the easiest solution.


  1. I just deleted the Mail app.
  2. Then re-downloaded the Mail app from the app store.
  3. And then went to settings -> Apple ID -> iCloud to turn Mail on again.

(If you don't do the last part and try to open the Mail app, you'll be asked to sign in and when you do it'll tell you that that account already exists).

Apr 6, 2020 11:32 AM in response to JD135

Hello JD135,


Thank you for posting in the Apple Support Communities. I understand that iCloud Mail isn't syncing between your Mac and iPhone, and signing out, then in to your iCloud account on all devices hasn't resolved the issue. I'd like to assist you today.


For this issue, I suggest ensuring that you have enough available iCloud storage. Here's how to check:

Manage your iCloud storage


From there, I recommend ensuring that your devices are fully updated per the, "First things first" section here:

Get help using iCloud Mail


If this concern isn't resolved, contact Apple Support for further assistance: 

Get Support


I hope this information is useful. Kind regards.

Apr 14, 2021 1:23 PM in response to lassalymac

It's documented that people were no longer able to search their mail following a Big Sur upgrade. The solution was to rebuild the mailboxes and re-index Spotlight.


Perhaps trying to rebuild the mailboxes that fail synchronization might shed light on the issue since Mail.app needs to communicate with Mail server to re-build... thinking somewhat like synchronization. Here's something on the topic https://discussions.apple.com/thread/252495099


Hope proves helpful.


Jun 10, 2020 3:39 AM in response to tygb

Mail should be synced between ALL Apple devices not just between iPhone and Mac or iPad and Mac. I don’t own a Mac. I own an iPhone and iPad. This was never a problem before mid 2019. I used watch the notifications disappear from my iPad as I read mail on my iPhone. I should NOT have to go to each one and open the Mail app to clear them. There’s something wrong with iCloud services themselves because the same happens with reminders as well.

Jun 2, 2020 8:33 AM in response to JD135

I am so glad to know that this is a problem for someone else. However, mine is a little different.


If I read a message on my iPhone, it gets marked read on iCloud.com but not my iPad. If I read it on my iPad, it will get marked as read on iCloud.com but not on my iPhone. If I read it on iCloud.com it will not get marked as read on my iPhone OR my iPad. This is an issue I have had since mid 2019 and iOS 12. I used an iPhone 7 Plus with an iPad 2nd gen. I have used am iPhone 7 Plus with an iPad 6th Gen. I am now using an iPhone 11 Pro with an iPad 6th Gen.


No matter the combination of devices, the only time the Mail app will update is when I open it on BOTH devices which defeats the purpose. So frustrating.


I have been in touch with Support and a Senior Support Rep who was supposedly working with the engineers. Somehow, that communication has fizzled out and the last 2 messages I sent to him have gone unanswered. I have a case number and everything.

Jun 10, 2020 3:12 AM in response to JD135

Mails are only synced ( mirrored ) between iPhone / Mac when same Apple ID and password are signed in on the same network the Apple ID say should be example1@icloud.com

When ever a mail is deleted from a single device it will be deleted from its hardware address and not deleted from another device it could be Mac / iPhone and moved to bin folder of the web account / and simultaneously in IMAP accounts .

See these https://support.apple.com/en-us/HT208661

https://support.apple.com/en-in/guide/mail/mlhlp1001/mac


Aug 22, 2020 6:20 AM in response to William Franklin

✅ CONTINUED BEST PRACTICE (for me):


As long as I keep my Mac running 24 hours a day, Mail seems to sync properly. That means no standby mode, disabling any energy saver settings and no sleep. Turn the [docking station] monitor off (or reduce brightness) when not using. Currently using wi-fi but I plan to connect directly to a router in the new office.


Currently, I’m using a MBP on 10.15.6. I have two iPhone models on slightly different iOS receiving and syncing mail properly.


What the Mac has to do with Mail syncing, I have no idea. If I disconnect the MBP from power and it goes into standby mode, I'll start seeing a slowdown and messages not working well together.

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iCloud Mail not syncing across devices

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