Apple Music draining battery

Hi,


I have an iPhone 8 running IOS 13.4.1 everything is up to date and was performing well until this weekend. All of a sudden my battery started draining much quicker than previously. Looking at the battery usage it seems that Apple Music is causing it. I have attached two screenshots below; one for the last 24hrs and one for the last 10 days. You can see that up until Friday there was little or no background activity however this jumps massively over the weekend. I have turned background app refresh off for all app and yet Apple Music is still draining the battery when not in use; 53% of battery use in the last 24hrs without using the app.


What has changed and what can I do about it? I even tried uninstalling Apple Music and yet it continued to drain the battery!!


iPhone 8

Posted on Apr 21, 2020 5:59 AM

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Posted on May 26, 2020 9:38 AM

On the advice of Apple Support I restored my phone using iTunes as this reinstalls a clean version of the IOS software. Apparently if you factory reset from your phone it wipes the data but doesn't reinstall the software. It worked perfectly and I haven't had any issues since.

182 replies

Jul 6, 2020 9:53 AM in response to mr_woodpecker

I just upgraded to the iPhone 11 pro and was finding the same problem. I turned off Background App Refresh for Music and it did nothing. I turned off Cellular and it did nothing. What I did notice was that it seemed to be trying to download tracks. I could see a bunch of spinning wheels.


When you click on the spinning wheels, it stops the download. I'm hoping that will help with the background activity. Will update tomorrow.

Jul 6, 2020 11:25 PM in response to Bernd Lutz

I had just the same problem. Didn't know about Battery Health and ended up having the battery replaced as I thought it must be old and worn out. No! Problem persisted! When I read all these posts I discovered the Music App was draining the phone.


In the end I just deleted the Music App. Rebooted the phone and it's sorted.


Okay it cost me a new battery, but I was very closed to buying a new phone because of this.


GET IT SORTED APPLE!!!!


Apr 23, 2020 10:03 AM in response to raina_b22

Hi Becky,


On further testing the problem appears to be being caused by Apple Music trying to sync with my Apple Watch even though I have cleared both the phone and watch of any music files.


If I disconnect my watch from my phone by switching off wifi and bluetooth on the watch, the phone then starts to behave like it used to last week with no abnormal drain on the battery. When I reconnect the watch the batteries on both the phone and watch drain much quicker than they used to. Note that this isn't just because they'll use battery syncing with each other normally as prior to last weekend they were both fine; they'd use battery life obviously but not an abnormal amount.


For example when I went bed last night both were fully charged on 100% and overnight, with no use on either device, the phone drained to 25% and the watch to 30%. All throughout the night the battery monitor shows the cause to be Apple Music and lists it as background activity. Bear in mind that only one week before I was using the watch for sleep tracking overnight which worked perfectly with no battery drain on either device.


I have tried re-pairing the watch and even resetting the watch completely but the problem remains and generic battery saving tips are not going to cure this.


Any ideas?

Apr 23, 2020 4:22 PM in response to mr_woodpecker

mr_woodpecker,


This update is appreciated.


You've done great work so far in monitoring and pin-pointing the cause of the unexpected battery drain. Thank you for taking the time to complete these steps as well. With the issue remaining even after all of the steps taken, I would recommend getting in touch with Apple Support next: Contact - Official Apple Support. They should be able to investigate this behavior further to determine next best steps to get this resolved.



Thank you for your time. Take care.

Jul 7, 2020 4:20 AM in response to testcouch

Well, it's a closest thing to actual help. In my case, I first noticed problems with downloading music from ICML. Than, after trying to resolve this one for a few days, I thought about battery usage and phone being hot.


Deleting music app and restarting phone seem to solve battery draining problem for now. As to the music app - after those steps I've managed to to download few tracks and the app is stuck again. So it is not completely helpful, but as I said - as close as it gets now.


Let's wait for 13.6.

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Apple Music draining battery

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