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Level 1

43 points

Macbook Pro STOPPED CHARGING after upgrading to Catalina 10.15.5

URGENT help is needed! My Macbook Pro (13', 2019, 2 ports) STOPPED CHARGING after upgrading to Catalina 10.15.5 (19F96). I'm using the default charger and cable, yet the battery keeps depleting! The top left battery icon shows as if the battery was charging, yet when I click on it, it says "Battery is not charging".

I keep disconnecting-reconnecting the charger, and also tried to change the cable, to no avail. The charger worked without any issue before updating to 10.15.5.

I am seriously worried my laptop is going to be bricked if I won't be able to download the fix on it before the battery runs out of juice. Please bring this post to the attention of Apple representatives immediately.

Posted on May 29, 2020 3:14 AM

Best reply

Grant Bennet-Alder

Level 10

128,335 points

Posted on May 31, 2020 10:56 AM

PPT006

The battery requires service. The battery is not functioning normally, though you may not notice a change in its behavior or the amount of charge it holds. You can continue to use your battery before it’s checked without harming your computer.

Contact Apple or take your computer to an Apple Authorized Service Provider or Apple Retail Store to determine which service and support options are available.

from:

Apple Diagnostics: Reference codes - Apple Support

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Similar questions

101 replies

Jun 13, 2020 12:27 AM in response to gyepi

Any news on this? I upgraded to Catalina 10.15.5 yesterday and My MacBook Pro (13", 2017) is also stuck at 1% and shutting down when unplugged.

itfiend

Level 1

63 points

Jun 13, 2020 1:41 AM in response to jaumemullol

No, according to Apple this is merely an unhappy coincidence and we should go ahead and pay for a new battery.

Jun 18, 2020 5:12 PM in response to itfiend

Forgot to mention the diagnostic code: ADP000 - no issues.

Jun 18, 2020 5:17 PM in response to NotAnotherUserNameComeOn

I was planning to re-install Catalina 10.15.5 but it seems some folks tried it and no luck. I may have to send it to Apple for repair then.

dalstott

Level 4

2,639 points

Jun 21, 2020 12:28 PM in response to Grant Bennet-Alder

Thank you for the info.

I had not seen this on any previous Macs, so now I understand.

ihatova

Level 1

21 points

Aug 20, 2020 10:26 AM in response to gyepi

I have the exact same issue

Aug 20, 2020 10:53 AM in response to A-Jack

Apple sent a bug along with the update so that WE ARE FORCED TO REPLACE OUR COMPUTERS!!

nathsway

Level 1

4 points

Aug 20, 2020 4:13 PM in response to designdesk

I can't believe it, I literally need my laptop to work and now that we are stuck in lockdown, I can't even do anything. Great job apple!!! (My laptop is just a year old)