Facetime audio issue for the iPhone 11(s)

I have faced this problem for months. My wife has a iphone 11 pro. I have an iphone 10. When we communicate on Facetime her voice and video are choppy. I hear every second or third word. I thought the phone was defective. I then tested it with friends who have various iphones (not iphone 11). No issues at all with Facetime. I then tested it with another iphone 11 pro. Same choppy conversation.

The problem appears to be with some sort of feedback through the non iphone 11 phone. I discovered this by testing it with my bluetooth headset. The problem stopped immediately. I then tested this by muting my phone (iphone 10). The problem again disappeared. As soon as i turned off the mute the problem started again.

Her iphone was reset to factory settings, the TMobile SIM card was changed, calls to Apple Support, etc. did not resolve anything.

Try muting the non iphone 11 phone. (The one receiving the choppy audio).

i put in another call to Apple Support and will contact them again when I have her phone available for testing.

PLEASE POST YOUR RESULTS.

The issue for sure is the case. Really it’s the design. Once I take off the case the issue goes away immediately.

The Apple iPhone case don’t have any coverage over the mics. Probably why they designed it that way.

it’s pretty sad that Apple doesn’t acknowledge this design issue. Rather poor move from such a big company.

I found this issue has to do with a case of the phone. When I takeoff the case the problem goes away.

I have faced this problem for months. My wife has a iphone 11 pro. I have an iphone 10. When we communicate on Facetime her voice and video are choppy. I hear every second or third word. I thought the phone was defective. I then tested it with friends who have various iphones (not iphone 11). No issues at all with Facetime. I then tested it with another iphone 11 pro. Same choppy conversation.

The problem appears to be with some sort of feedback through the non iphone 11 phone. I discovered this by testing it with my bluetooth headset. The problem stopped immediately. I then tested this by muting my phone (iphone 10). The problem again disappeared. As soon as i turned off the mute the problem started again.

Her iphone was reset to factory settings, the TMobile SIM card was changed, calls to Apple Support, etc. did not resolve anything.

Try muting the non iphone 11 phone. (The one receiving the choppy audio).

i put in another call to Apple Support and will contact them again when I have her phone available for testing.

PLEASE POST YOUR RESULTS.

this is a hardware design issue for newer iPhones.

I just got the 12 pro, my mom has the 11. Both have this issue when trying to use FaceTime in a phone stand.

Problem disappears when held in our hands.

The speaker creates some feedback bouncing from the phone stand into the microphone and cuts the sound off.

This is a huge design flaw. Who doesn’t use a stand for FaceTime some of the time.

Design Fail Apple!

Has anyone else tried turning OFF "Phone Noise Cancelation" Under " Accessibility" > Audio Visual> Phone Noise Cancelation. I turned it off and I'm not sure, but it may have worked. I still need to test more

Hello, foreverelc.

I understand that you are having an issue with FaceTime in which it is, at times, harder to hear. Also, the connection is occasionally spotty. I use FaceTime to keep in touch with my friends and family, and I am glad to help.

Based on the fact that you have a new iPhone and the issue is still occurring, along with that it is less noticeable when in your hand, I believe that this is an environmental connectivity issue. This means that, in certain instances, the device isn’t getting a strong enough connection to the Internet based on its surroundings. The signal strength of the person you are calling can also have a part in this.

My best advice here is to avoid placing it in areas where you know that it doesn't work as well. It might help to place FaceTime calls using Wi-Fi whenever possible and try to be closer to your Wi-Fi router.

The Apple Support article, If you can't make a FaceTime call on your iPhone, iPad, or iPod touch, has more information.

Be Well.

Can I ask everyone who's responding to this post: do you have a case on your phone (and if so, what type? Does the bottom have holes or is the middle of the bottom completely open, with just the corners of the phone covered)? If you use a case, have you tried removing it and checked whether the problem persists?

I downloaded Google Duo which is like FaceTime. It worked great. You just have to ask your contacts to also download the App.

Same here!! ANY Facetime call that phone is not close enough to you the other says; “I can’t hear you, cracking alot” I get my airpods pro on and issue solved. I believe its a microphone issue. Why as soon as the microphone moves to the airpods call is smooth? Is annoying to not be able to make a regular facetime in 2020z never had and issue with any other previois generations until I got iphone 11 pro

I’m having the same issue on my iPhone 11, audio breaks up and I’m told they can’t here me but they see me fine. Have had audio issues on calls as well breaking up and phone says I have great signal, I also just had Verizon exchange for a new iphone 11 and guess what still have the same problems so that tells me it’s the phone itself or the software.

Can we change this to unresolved? Deciding it’s an issue with the phone is not a resolution. I have a new 11 pro and it’s driving me crazing that I can’t use FaceTime. The person on the other end hears maybe every 4th word. If I use headphones and rely on the headphone microphone, it’s fine. Try using FaceTime while wearing headphones and carrying around a 7 month old - IMPOSSIBLE.

Apple needs to address this issue. This phone has to be good for more than just nice pictures.

My wife's Iphone 11 and then the 12 both have this issue. When using facetime, the person on the other end reports the audio cutting in and out. I have the Iphone SE(2020) and this does not happen. If she holds the phone less than arms length away, it gets considerably better but not completely. Almost like the sensitivity of the microphone is less than it should be. None of the suggested fixes I have seen responding to these posts has corrected this. The fact that my SE doesn't do this suggests a hardware issue.

I had this problem with my IPhone 12Max. I took it to an Apple store and was told one of my microphones was out. They gave me a new phone

I am sure you have contacted Apple but thought I would share