Facetime audio issue for the iPhone 11(s)

The issue for sure is the case. Really it’s the design. Once I take off the case the issue goes away immediately.

The Apple iPhone case don’t have any coverage over the mics. Probably why they designed it that way.

it’s pretty sad that Apple doesn’t acknowledge this design issue. Rather poor move from such a big company.

Wife is having the same issue. iPhone 11 Pro. Done every layer of troubleshooting possible. New phone, new case, new phone plan, factory reset with and without backup, on/off wifi, public beta, etc. Only audio skips.

This is deceiving listed as being solved. This is probably where the root cause lies but not solved. Would be nice if Apple said if this was or was not on their list to correct and removed this as solved.

Don’t bother. Their customer service on this matter has been very disappointing. They are not even acknowledging this is an issue. After going through every possible troubleshooting step, verifying it is OS or hardware, they offered my wife trade in credit, if she trades in the brand new phone she is leasing from Verizon, $400, haha. Embarrassing. Wish they would just say there are not enough people experiencing this to make it a priority if they are not going to fix it.

This issue still go unresolved. 11pro max FaceTime still continues to cut in and out. Wifi or data doesn’t matter, case or no case still happens. No resolve from Apple side. Only one Apple comment for one a years worth of communication. No issues on Mac book pro or ipads. Where you at Apple.

this is a hardware design issue for newer iPhones.

I just got the 12 pro, my mom has the 11. Both have this issue when trying to use FaceTime in a phone stand.

Problem disappears when held in our hands.

The speaker creates some feedback bouncing from the phone stand into the microphone and cuts the sound off.

This is a huge design flaw. Who doesn’t use a stand for FaceTime some of the time.

Design Fail Apple!

Has anyone else tried turning OFF "Phone Noise Cancelation" Under " Accessibility" > Audio Visual> Phone Noise Cancelation. I turned it off and I'm not sure, but it may have worked. I still need to test more

I also have had this problem with 11 pro max. Have tried 2 different carriers, replacement 11promax, worked with Apple on phone and in store. Still having issue. On my iPhone 7 I had I never had this issue. After reading these other posts the iPhone 11, 11 Pro, & 11 Pro Max seems to be the problem for the users. All I want is to be able to use FaceTime to call my children and grandchildren! I totally am at my wits end with this phone!!!! Been on 6 different internet services between my children and work and home, tried it in different areas of state and 2 other states. APPLE PLEASE LISTEN AND HELP!

Hello everyone, after lots of research with the same problems as everyone else, I am here to join the waiting game to find a solution (if any) for this problem. I tried taking off my case and that did nothing. I am on an iPhone 11 as well. When ft my gf, I can't hear a word she's saying when I talk. Very frustrating and annoying when I am out of town away from her and trying to have a conversation. Hoping that one day this can be resolved lol, before I end up buying a new iPhone because from what I have heard/read this seems to be an 11 problem.

Hello all! Did anybody get any solution for the same? I have eXchanged 3 iPhone 11 but I still face the same issue. I have the latest software 14.4 but I am still facing the same issue! I never had any such issues with my other iPhones or iPad. It’s been 8 months that I am still struggling now!

I have exchanged 2 iPhone 11’s and had a new SIM card put in as well still having issues went all the way up to developer and no one called me back they know there is a problem they don’t care. Soon as I can afford to pay off my phone I’m selling it and going with a phone that’s not an iPhone

I found this issue has to do with a case of the phone. When I takeoff the case the problem goes away.

iPhone 11 FaceTime issues

Following, experiencing the same issue.