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Level 1

26 points

Facetime audio issue for the iPhone 11(s)

I'm having an issue with facetime. When Im talking majority of the time the person on the other end cannot hear me or its going in and out. Often times I notice the issue happens alot more if the floor is laying flat instead of me holding it in my hand. I've done all the steps possible to solve the issue, even have gotten a replacement phone and im still having the issue. Theres no water damage nor has the phone been dropped or damaged in any sort. I've had the replacement phone now for about 3 weeks at the most and before I had my last one since Feb. Im starting to notice my mothers iPhone 11 Pro doing the same thing as well. Never had this issue before until I got this iPhone 11

iPhone 11

Posted on Jun 9, 2020 1:39 AM

Best reply

sherrie527

Level 1

18 points

Posted on Aug 19, 2020 6:05 PM

I’m having the same issue on my iPhone 11, audio breaks up and I’m told they can’t here me but they see me fine. Have had audio issues on calls as well breaking up and phone says I have great signal, I also just had Verizon exchange for a new iphone 11 and guess what still have the same problems so that tells me it’s the phone itself or the software.

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52 replies

Nov 10, 2020 4:57 PM in response to AdrianaNL

The issue for sure is the case. Really it’s the design. Once I take off the case the issue goes away immediately.

The Apple iPhone case don’t have any coverage over the mics. Probably why they designed it that way.

it’s pretty sad that Apple doesn’t acknowledge this design issue. Rather poor move from such a big company.

lucas053

Level 1

4 points

Nov 21, 2020 4:00 PM in response to foreverelc

Wife is having the same issue. iPhone 11 Pro. Done every layer of troubleshooting possible. New phone, new case, new phone plan, factory reset with and without backup, on/off wifi, public beta, etc. Only audio skips.

lucas053

Level 1

4 points

Nov 21, 2020 4:01 PM in response to sherrie527

This is deceiving listed as being solved. This is probably where the root cause lies but not solved. Would be nice if Apple said if this was or was not on their list to correct and removed this as solved.

lucas053

Level 1

4 points

Nov 23, 2020 10:57 PM in response to nati22

Don’t bother. Their customer service on this matter has been very disappointing. They are not even acknowledging this is an issue. After going through every possible troubleshooting step, verifying it is OS or hardware, they offered my wife trade in credit, if she trades in the brand new phone she is leasing from Verizon, $400, haha. Embarrassing. Wish they would just say there are not enough people experiencing this to make it a priority if they are not going to fix it.

Dec 7, 2020 7:27 PM in response to lucas053

This issue still go unresolved. 11pro max FaceTime still continues to cut in and out. Wifi or data doesn’t matter, case or no case still happens. No resolve from Apple side. Only one Apple comment for one a years worth of communication. No issues on Mac book pro or ipads. Where you at Apple.

Icharis7

Level 1

4 points

Dec 25, 2020 4:58 PM in response to foreverelc

this is a hardware design issue for newer iPhones.

I just got the 12 pro, my mom has the 11. Both have this issue when trying to use FaceTime in a phone stand.

Problem disappears when held in our hands.

The speaker creates some feedback bouncing from the phone stand into the microphone and cuts the sound off.

This is a huge design flaw. Who doesn’t use a stand for FaceTime some of the time.

Design Fail Apple!

catsup26

Level 1

4 points

Jan 19, 2021 10:56 AM in response to Ljo0923

Has anyone else tried turning OFF "Phone Noise Cancelation" Under " Accessibility" > Audio Visual> Phone Noise Cancelation. I turned it off and I'm not sure, but it may have worked. I still need to test more

Kjcweb

Level 1

8 points

Feb 4, 2021 6:42 PM in response to foreverelc

I also have had this problem with 11 pro max. Have tried 2 different carriers, replacement 11promax, worked with Apple on phone and in store. Still having issue. On my iPhone 7 I had I never had this issue. After reading these other posts the iPhone 11, 11 Pro, & 11 Pro Max seems to be the problem for the users. All I want is to be able to use FaceTime to call my children and grandchildren! I totally am at my wits end with this phone!!!! Been on 6 different internet services between my children and work and home, tried it in different areas of state and 2 other states. APPLE PLEASE LISTEN AND HELP!

KUNComm

Level 1

4 points

Feb 21, 2021 10:11 PM in response to foreverelc

Hello everyone, after lots of research with the same problems as everyone else, I am here to join the waiting game to find a solution (if any) for this problem. I tried taking off my case and that did nothing. I am on an iPhone 11 as well. When ft my gf, I can't hear a word she's saying when I talk. Very frustrating and annoying when I am out of town away from her and trying to have a conversation. Hoping that one day this can be resolved lol, before I end up buying a new iPhone because from what I have heard/read this seems to be an 11 problem.

Feb 27, 2021 11:14 PM in response to Ljo0923

Hello all! Did anybody get any solution for the same? I have eXchanged 3 iPhone 11 but I still face the same issue. I have the latest software 14.4 but I am still facing the same issue! I never had any such issues with my other iPhones or iPad. It’s been 8 months that I am still struggling now!

Feb 28, 2021 5:43 AM in response to daksha290

I have exchanged 2 iPhone 11’s and had a new SIM card put in as well still having issues went all the way up to developer and no one called me back they know there is a problem they don’t care. Soon as I can afford to pay off my phone I’m selling it and going with a phone that’s not an iPhone