Level 1

26 points

Facetime audio issue for the iPhone 11(s)

I'm having an issue with facetime. When Im talking majority of the time the person on the other end cannot hear me or its going in and out. Often times I notice the issue happens alot more if the floor is laying flat instead of me holding it in my hand. I've done all the steps possible to solve the issue, even have gotten a replacement phone and im still having the issue. Theres no water damage nor has the phone been dropped or damaged in any sort. I've had the replacement phone now for about 3 weeks at the most and before I had my last one since Feb. Im starting to notice my mothers iPhone 11 Pro doing the same thing as well. Never had this issue before until I got this iPhone 11

iPhone 11

Posted on Jun 9, 2020 1:39 AM

Top-ranking reply

Sparky1403

Level 1

9 points

Posted on Oct 14, 2020 5:08 PM

I have faced this problem for months. My wife has a iphone 11 pro. I have an iphone 10. When we communicate on Facetime her voice and video are choppy. I hear every second or third word. I thought the phone was defective. I then tested it with friends who have various iphones (not iphone 11). No issues at all with Facetime. I then tested it with another iphone 11 pro. Same choppy conversation.

The problem appears to be with some sort of feedback through the non iphone 11 phone. I discovered this by testing it with my bluetooth headset. The problem stopped immediately. I then tested this by muting my phone (iphone 10). The problem again disappeared. As soon as i turned off the mute the problem started again.

Her iphone was reset to factory settings, the TMobile SIM card was changed, calls to Apple Support, etc. did not resolve anything.

Try muting the non iphone 11 phone. (The one receiving the choppy audio).

i put in another call to Apple Support and will contact them again when I have her phone available for testing.

PLEASE POST YOUR RESULTS.

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52 replies

foreverelc Author

Level 1

26 points

Jul 6, 2020 10:15 PM in response to .avih

I would agree but if it was a connection issue me putting in AirPods or simply just using another Apple device wouldn’t help... but it does. Anytime I have to FaceTime I just use another device! They tried to tell me it was a connection issue & I know it’s not. My WiFi is very good & I have no issue with the internet unless I’m on FaceTime using my iPhone 11.

lucas053

Level 1

4 points

Nov 21, 2020 4:00 PM in response to foreverelc

Wife is having the same issue. iPhone 11 Pro. Done every layer of troubleshooting possible. New phone, new case, new phone plan, factory reset with and without backup, on/off wifi, public beta, etc. Only audio skips.

nati22

Level 1

4 points

Nov 23, 2020 10:54 PM in response to foreverelc

FaceTime audio cuts out every third or fourth second when the other persons iPhone is resting on a surface. Looking forward to an update on this fix @Apple

Jul 6, 2020 1:06 PM in response to .avih

Hello,

im currently having the same issue where ive had Facetime calls elsewhere and still the issue persist. I've restore the device and set it up as new, issue persisted. Facetime call through cellular service and different wifi, issue persisted.

somer80

Level 1

13 points

Jul 6, 2020 3:14 PM in response to schengerr

I’m having the same issue With my iphone11 - FaceTime calls have frequent audio issues with the other person not able to hear me (audio cuts in and out). The issue happens in numerous locations and both on WiFi and cellular.

Jane S

Level 1

19 points

Oct 11, 2020 4:43 AM in response to foreverelc

Same problem here on my IPhone 11. FaceTime works brilliantly on my very old IPad but sound cuts out on my IPhone. Same problem with making ordinary calls, whether on wifi or mobile network! Please do

something Apple.

Oct 11, 2020 5:31 AM in response to Jane S

I called Apple support about this problem and was told after a diagnostic check that my phone didn’t show any problems but that they were sending my issue to the developer and I would get a call back it’s been over a month and still no call and I still have a problem. Not happy with the iPhone 11 at all

lucas053

Level 1

4 points

Nov 21, 2020 4:01 PM in response to sherrie527

This is deceiving listed as being solved. This is probably where the root cause lies but not solved. Would be nice if Apple said if this was or was not on their list to correct and removed this as solved.

lucas053

Level 1

4 points

Nov 23, 2020 10:57 PM in response to nati22

Don’t bother. Their customer service on this matter has been very disappointing. They are not even acknowledging this is an issue. After going through every possible troubleshooting step, verifying it is OS or hardware, they offered my wife trade in credit, if she trades in the brand new phone she is leasing from Verizon, $400, haha. Embarrassing. Wish they would just say there are not enough people experiencing this to make it a priority if they are not going to fix it.

Dec 7, 2020 7:27 PM in response to lucas053

This issue still go unresolved. 11pro max FaceTime still continues to cut in and out. Wifi or data doesn’t matter, case or no case still happens. No resolve from Apple side. Only one Apple comment for one a years worth of communication. No issues on Mac book pro or ipads. Where you at Apple.

KUNComm

Level 1

4 points

Feb 21, 2021 10:11 PM in response to foreverelc

Hello everyone, after lots of research with the same problems as everyone else, I am here to join the waiting game to find a solution (if any) for this problem. I tried taking off my case and that did nothing. I am on an iPhone 11 as well. When ft my gf, I can't hear a word she's saying when I talk. Very frustrating and annoying when I am out of town away from her and trying to have a conversation. Hoping that one day this can be resolved lol, before I end up buying a new iPhone because from what I have heard/read this seems to be an 11 problem.

Feb 27, 2021 11:14 PM in response to Ljo0923

Hello all! Did anybody get any solution for the same? I have eXchanged 3 iPhone 11 but I still face the same issue. I have the latest software 14.4 but I am still facing the same issue! I never had any such issues with my other iPhones or iPad. It’s been 8 months that I am still struggling now!

Feb 28, 2021 5:43 AM in response to daksha290

I have exchanged 2 iPhone 11’s and had a new SIM card put in as well still having issues went all the way up to developer and no one called me back they know there is a problem they don’t care. Soon as I can afford to pay off my phone I’m selling it and going with a phone that’s not an iPhone

foreverelc Author

Level 1

26 points

Aug 2, 2020 8:19 PM in response to six3events

I change cases very often & the case never made a difference for me.

Aug 7, 2020 2:09 PM in response to foreverelc

iPhone 11 FaceTime issues

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Facetime audio issue for the iPhone 11(s)