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foreverelc Author

Level 1

26 points

Facetime audio issue for the iPhone 11(s)

I'm having an issue with facetime. When Im talking majority of the time the person on the other end cannot hear me or its going in and out. Often times I notice the issue happens alot more if the floor is laying flat instead of me holding it in my hand. I've done all the steps possible to solve the issue, even have gotten a replacement phone and im still having the issue. Theres no water damage nor has the phone been dropped or damaged in any sort. I've had the replacement phone now for about 3 weeks at the most and before I had my last one since Feb. Im starting to notice my mothers iPhone 11 Pro doing the same thing as well. Never had this issue before until I got this iPhone 11

iPhone 11

Posted on Jun 9, 2020 1:39 AM

Top-ranking reply

sherrie527

Level 1

18 points

Posted on Aug 19, 2020 6:05 PM

I’m having the same issue on my iPhone 11, audio breaks up and I’m told they can’t here me but they see me fine. Have had audio issues on calls as well breaking up and phone says I have great signal, I also just had Verizon exchange for a new iphone 11 and guess what still have the same problems so that tells me it’s the phone itself or the software.

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52 replies

espymom

Level 1

8 points

Aug 31, 2020 1:49 PM in response to sherrie527

I've been having the same issues over and over with the Iphone 11. Have tried everything, no luck.

espymom

Level 1

8 points

Sep 20, 2020 11:25 AM in response to Lsemp0929

Why is there not a response from Apple about this problem?

Jane S

Level 1

19 points

Oct 11, 2020 5:50 AM in response to sherrie527

I suspect it’s going to be a long waiting game.

Oct 11, 2020 5:53 AM in response to Jane S

I also have issues with calls not ringing with sound , when the ringer is on. Anyone else having this issue?

Oct 18, 2020 7:31 AM in response to meaghan280

My issue has not been resolved either

Jane S

Level 1

19 points

Oct 18, 2020 7:41 AM in response to meaghan280

Quite happy to mark this as unresolved. Not sure how though.

Nov 10, 2020 3:31 PM in response to AdrianaNL

i have an otterbox bit its open at the bottom its not the defender where the whole phone is covered. mine is like the commuter case where the front is open

Nov 10, 2020 3:32 PM in response to AdrianaNL

i haven't tried it without the case because it should not matter with the wholes open over the speakers

espymom

Level 1

8 points

Nov 10, 2020 5:13 PM in response to six3events

It does not go away when I take away my case. My mics are not covered by my case.

espymom

Level 1

8 points

Nov 10, 2020 5:14 PM in response to espymom

As far as I'm concerned this case is not resolved. Why is there no response from Apple?

Nov 10, 2020 5:16 PM in response to espymom

ive been waiting for a response for 2 months now.

catsup26

Level 1

4 points

Nov 13, 2020 11:25 AM in response to foreverelc

Same issues with iPhone 11 and FaceTime even upgraded to WiFi6 and have fantastic speed but audio quality is aweful. Hope iOS14 solves

KiltedTim

Level 10

205,584 points

Nov 21, 2020 4:03 PM in response to lucas053

The original poster is the one who marked it solved. No one else can do so.

nati22

Level 1

4 points

Nov 23, 2020 10:54 PM in response to foreverelc

FaceTime audio cuts out every third or fourth second when the other persons iPhone is resting on a surface. Looking forward to an update on this fix @Apple

Dec 25, 2020 5:16 PM in response to Icharis7

Ours does it no matter. COuld suspend it in the Air and still have the issue.

Facetime audio issue for the iPhone 11(s)