Facetime audio issue for the iPhone 11(s)

I'm having an issue with facetime. When Im talking majority of the time the person on the other end cannot hear me or its going in and out. Often times I notice the issue happens alot more if the floor is laying flat instead of me holding it in my hand. I've done all the steps possible to solve the issue, even have gotten a replacement phone and im still having the issue. Theres no water damage nor has the phone been dropped or damaged in any sort. I've had the replacement phone now for about 3 weeks at the most and before I had my last one since Feb. Im starting to notice my mothers iPhone 11 Pro doing the same thing as well. Never had this issue before until I got this iPhone 11

iPhone 11

Posted on Jun 9, 2020 1:39 AM

Top-ranking reply

Sparky1403

Level 1

9 points

Posted on Oct 14, 2020 5:08 PM

I have faced this problem for months. My wife has a iphone 11 pro. I have an iphone 10. When we communicate on Facetime her voice and video are choppy. I hear every second or third word. I thought the phone was defective. I then tested it with friends who have various iphones (not iphone 11). No issues at all with Facetime. I then tested it with another iphone 11 pro. Same choppy conversation.

The problem appears to be with some sort of feedback through the non iphone 11 phone. I discovered this by testing it with my bluetooth headset. The problem stopped immediately. I then tested this by muting my phone (iphone 10). The problem again disappeared. As soon as i turned off the mute the problem started again.

Her iphone was reset to factory settings, the TMobile SIM card was changed, calls to Apple Support, etc. did not resolve anything.

Try muting the non iphone 11 phone. (The one receiving the choppy audio).

i put in another call to Apple Support and will contact them again when I have her phone available for testing.

PLEASE POST YOUR RESULTS.

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52 replies

Dec 25, 2020 5:31 PM in response to Icharis7

I’ve never used a stand I mostly hold it and still have the FaceTime issue

Jan 13, 2021 8:47 AM in response to Lsemp0929

My iPhone 12 Pro is having the same problem 🤦🏼‍♀️... and I have no idea what to do with it.

Ljo0923

Level 1

4 points

Jan 19, 2021 10:46 AM in response to foreverelc

Having same audio problems on IPhone 12 Max Pro as being mentioned in this post

Jan 19, 2021 10:59 AM in response to catsup26

I tried, but it doesn’t work 🤨

Mar 24, 2021 10:18 AM in response to catsup26

So I've been having the same issue with my phone and I just tried your suggestion and it WORKED!! Thank you!

Sep 20, 2020 11:09 AM in response to .avih

Do you have any other suggestions on this issue? I am now on my second 11pro max and having the same issue. Person on end can only hear like every 3rd word. If I hang up and call from my iPad Pro no issues. Same WiFi, same spot same everything. From all of the post this seems to be a software issue. And yes I am running iOS 14

Kjcweb

Level 1

8 points

Feb 4, 2021 6:42 PM in response to foreverelc

I also have had this problem with 11 pro max. Have tried 2 different carriers, replacement 11promax, worked with Apple on phone and in store. Still having issue. On my iPhone 7 I had I never had this issue. After reading these other posts the iPhone 11, 11 Pro, & 11 Pro Max seems to be the problem for the users. All I want is to be able to use FaceTime to call my children and grandchildren! I totally am at my wits end with this phone!!!! Been on 6 different internet services between my children and work and home, tried it in different areas of state and 2 other states. APPLE PLEASE LISTEN AND HELP!

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Facetime audio issue for the iPhone 11(s)