iPhone XS screen right side not responding for touching

I plan on going into a retail store next week to see what they say. I plan on taking a printout of this thread as well. See right side of my screen.

I don’t think that’s possible for now, Apple won’t admit it as that’s no much people share the same issue. What we can do is just report it on the internet. I thought I am the only one got this issue before I see this page too.

btw, I have been to an Apple Store in Hong Kong, they just asked me to replace it by ~$US300 or trade it.

Hi all,

I am also facing the similar issue where top portion of the screen of my iPhone XS Max has stopped working after software update. I called the service centre with regard to this and they have told that if lots of customers are facing g the similar issue and they receive lots of calls then they might be able to escalate the issue for screen replacement. So please all of you find time to call the customer service to complain about the issue you are facing. Also, let me know if any of you have got successful resolution.

I have the same issue with the right side. Just took it to the Apple Store in Bethesda, Maryland. (Not so)Genius Bar guy said "did you have the screen replaced by an unauthorized dealer" or did you drop it? Then he tried to pry his fingernail under the edge and show us that the screen was detached in the upper right corner. Because he was behind the COVID screen I really couldn't see but just agreed with him. His solution was a $275 screen replacement or I should use the $300 credit to upgrade to another phone. I told him I'd think about it. When I got home I examined the phone and could not see the screen detached. Total lie to get me to upgrade or pay to fix it. Such a BS conversation with Apple. I'm going back to the store and mention this thread. The phone has been in a case and has no sign of damage.

I have the same issue. I called customer service and they asked me to go to an Apple store. Today i went the the Genius bar in World Trade Center, New York City and they said it was a hardware issue and they can fix it if I pay $275 to replace the screen. I asked them that, in this thread, there are over 120+ "i have this problem too" complaining for the same issue since Aug 21, 2020, i.e. in less than 4 months, how do you know it is not a product defect but my fault causing it, so I have to take the cost of fixing it? The guy at Genius bar just said "it is not my job answering you this question. You need to call customer service again to reflect this to the engineering team. It is not my job to reflect this". He also said, "obviously this issue is not widespread enough for Apple to give you a free replacement. We cannot give you a lenience.". I argued back that "I'm not even asking for a lenience at all, I want to make sure there is a channel Apple can know its potential product defect, rather than having consumer suffer from it and fix it at their own cost. In this thread all the complains are about the same model having the same issue and this not normal to me at all. I bought my iPhone 256GB really expecting to use it for more than 3 years, and now less than 2 years I cannot use it any more. I didn't do anything about it and it just suddenly happened, and I do see it as a product quality issue rather than my fault." I do encourage everyone seeing this problem here to REPORT your issue to customer service to make them aware. As long as they notice that it is a widespread issue, they might have a free replacement or recall, just like what they did for iPhone X or 11.

iPhone X user here. 4 days ago updated to iOS 14.3 and started having ghost touches and lags. Did a reboot, it seemed to fix it for couple of days. Now the right side is lagging as well and it doesn’t seem to be phone wide, because on some apps only the right lower part is unresponsive, for some its the top part. This incosistency shows that it probably is an issue with software not hardware. Will not pay for screen replacement until there is a definitive answer that software is not to blame. I rather use that money as a starting saving for a new phone if this is not fixed in next updates.

Hi -- i'm having the exact same issue. I don't live in the USA and will definitely not pay for a new screen (not only because it is not reasonable, but also because in my country there is no genius bar or apple store where to do this safely). Does anyone have any idea on how to solve this? P, 0 and delete are simply not working. I already made the reset. Nothing (plus i lost all my stored passwords). This is crazy.

There is no way that this is a hardware issue.

This started happening to me with my Xs. A few days later is resolved itself only to start again a few days after that.

I set my keyboard to left handed and that got me by for a while. With the new iOS update it solved the problem again. Only for it to return again after a few days.

I changed some settings which seemed to help. Stopped using dark mode and turned off bold text. Haven’t had the issue for a good while now.

my phone was reestablished and working for two days and is completely insane now. Not responding, randomly the screen starts as if I were typing and nobody is touching it, letters P, 0 and backspace do not work.

This is happening to me as well 😔 what is going on? Last week it was flashing the apple logo nonstop and had to reset it to factory settings 12x then finally the following day it worked... has anyone gotten an answer of it has to do with the updates?!?

Do you think this this will be solved by Apple? I’ve lost faith. When you say to shift the keypad to the left side you mean to turn the phone with the unlocked screen? Sorry for the question but maybe you are referring to something else. Thanks.

Same issue for me, about a 1cm strip down the right side that is unresponsive, and has occurred 3 time - all of which were just after running an update (first was after upgrading to ios 14), most recently to 14.3. Tried removing case, screen protector, warming phone, hard resets, restoring to factory settings, and restoring from backups, none of which resolved the issue. Both of the times it happened before, it seemed to resolve itself after about 1-2weeks.

This time it has been about 3 days since it happened. I tried calling Apple and was told that it is a hardware issue (potentially caused by a software update that is interacting with the hardware or that may not be compatible), and would cost the same as a new phone to get it repaired... Disappointed with the response and lack of accountability for validating their software and products, but also not paying $800 to repair an old phone so wasn't much to do. I am hoping it will resolve itself again in a few days, and then will be turning off automatic updates.

I have the same problem with my iPhone X after updating to IOS14 back in sep/nov.

My left side doesn't work. In the beginning I could use it randomly, but then it permanently just stopped working. It even went further towards the middle. I could still scroll if I pressed really hard though - which led me to believe this wasn't a hardware issue.

I tried restoring my phone about a week ago, but now I am stuck at "setting up" screen because I still can't use my left side. So now I am not able to use my phone AT all. Back to my old 5s I guess for now.

I am shocked to see so many people have the same problem and apple not doing their job to fix it.

Apple speak up and fix this for FREE!

I spoke with apple a million times today over the phone. I have restored it but it didn't work. My 3 year warranty has ran out by one month - even though my problem started late September after updating it. So they basically told me to just pay for repairing it or buy a new phone, he even suggested buying a Samsung - which was interesting. But the other guys I spoke with were very nice and helpful, just not the last one.

I don't know what to do, I'm gonna try to restore it again just to see, but I doubt its gonna do anything. They broke my phone and thinks it's fair for me to pay for it. Nobody with a decent IQ would think it is fair, but alright.

It is sad as my phone could still have many good years in it, I haven't even finished paying for it. If this really won't get fixed, I might as well do as he suggested - buy a Samsung or something else.

This is just ridiculous.