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iPhone XS screen right side not responding for touching

Hi! Ever since I upgraded to 13.6.1 my screen’s right side faults to respond touching . It’s very strange because it doesn’t work all across the edge straight from the bottom to the top (see the screenshot, I tried to fill a note with a pencil). I actually have to flip my phone and type horizontally because the buttons on the right aren’t reachable. 

Yesterday I tried switching the screen to larger mode in the settings and then switched back to standard and it helped for a while. But then it failed again and remains unresponsive until now. Any ideas what it could be caused by and what should I do now? I didn’t go for repairs service yet cause it doesn’t look like a hardware issue. Thanks!



iPhone XS, iOS 14

Posted on Aug 21, 2020 12:32 PM

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Question marked as Best answer

Yes, turned out to be a hardware issue. Prior to going to the service centre I tried everything to eliminate the problem with the iOS, software etc, that is I did a hard reset and then restored as a new device. The issue still persisted. I even activated developer mode/profile and upgraded to iOS 14 beta 5 and still got the issue.

Posted on Aug 24, 2020 12:55 PM

166 replies

Jan 5, 2021 9:46 AM in response to zita162

I could not fix it. I am not in the US so I took my phone to an Apple representative (since Apple is not in my country) and they run multiple tests. The screen touch is not working properly and they informed this to Apple. Since my phone is not under warranty (although it is in mint condition as stated by the Apple representative), Apple has rejected to authorize this repair which is completely unfair and super disappointing for a brand like Apple. This problem has been caused due to them and they expect us to pay for the repair --which is super expensive! They do have an Apple Service Program for this new reason for iPhone 11 which was launched on December 4, 2020 [https://support.apple.com/en-in/iphone-11-display-module-replacement-program] but they told me that they have not identified a problem for iPhone XS which is unbelievable since so many of us are reporting the exact same problem. Shame on Apple. I work with my phone and cannot afford right now such expenditure which is a result of a problem they caused.

Jan 13, 2021 2:25 PM in response to renatolla

Same issue for me, about a 1cm strip down the right side that is unresponsive, and has occurred 3 time - all of which were just after running an update (first was after upgrading to ios 14), most recently to 14.3. Tried removing case, screen protector, warming phone, hard resets, restoring to factory settings, and restoring from backups, none of which resolved the issue. Both of the times it happened before, it seemed to resolve itself after about 1-2weeks.


This time it has been about 3 days since it happened. I tried calling Apple and was told that it is a hardware issue (potentially caused by a software update that is interacting with the hardware or that may not be compatible), and would cost the same as a new phone to get it repaired... Disappointed with the response and lack of accountability for validating their software and products, but also not paying $800 to repair an old phone so wasn't much to do. I am hoping it will resolve itself again in a few days, and then will be turning off automatic updates.

Jan 22, 2021 10:07 AM in response to renatolla

I have the same problem with my iPhone X after updating to IOS14 back in sep/nov.

My left side doesn't work. In the beginning I could use it randomly, but then it permanently just stopped working. It even went further towards the middle. I could still scroll if I pressed really hard though - which led me to believe this wasn't a hardware issue.


I tried restoring my phone about a week ago, but now I am stuck at "setting up" screen because I still can't use my left side. So now I am not able to use my phone AT all. Back to my old 5s I guess for now.


I am shocked to see so many people have the same problem and apple not doing their job to fix it.

Apple speak up and fix this for FREE!

iPhone XS screen right side not responding for touching

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