iPhone XS screen right side not responding for touching

Very upsetting that Apple can do this to their customers considering what we pay for their products and how much money they make, as they are one of the richest companies on the planet !

Many upset customers on here.

Shame on you Apple.

I fully agree with you, I refuse to pay for their mistake. And if they will never fix this problem for all of us, I am not buying Apple ever again. These phones cost more than rent and yet they seem to not care to fix or even speak up about this problem.

it is nearly 2 month and i tried everything except replacement of screen which cost 1/3 of iphone. My screen totally okay without any damage on itself , now i am using my old iphone 6 to work and other stuff, and iphone xs only for calls and whatsapp cause it has horizontal mode xd.

apple, give us iphone xs free screen replacement program🙌

What I really wanted to try was downgrading that IOS version. I wonder if anyone has tried that as it’s a real hack job to do this however it would help isolate the issue. I can’t do it now because I bit the bullet and replaced screen 😑

Yup that’s what I saw too. Only way I saw to do it was find a version on dark web some where and restore it. The problem was you could not restore any of your data however it would prove the software / hardware issue. I just didn’t want to go through that hassle 😂

Same here

i have iPhone 6 Plus and CS and use them both equally although the 6plus model for couple of years more .

I deal with both of them equally avoiding so far successfully extreme temperatures , water , dust, accidental droppings etc. yet just few days ago all of sudden (just 3 months after the warranty was over) my xs started to act strangely . And the issue is exactly same as described here. I don’t believe it’s hardware problem . Can apple please stop being silent and address the issue ?!

it’s so F frustrating. I spent fortune on their products and I think I’m just gonna start using other phones cause paying 1500$ for a phone just so you’d have to replace screen for 300$ or more...it’s pointless. Even the glass at the back of the iPhone is super expensive to replace . I miss times when Jobs ran the company. Now with Cook it’s all about the money and money. They want compete with watch makers, VOD providers, and soon probably gonna start making shoes or kitchen accessories because cool wants to make profit . But what about us users who need just a device that we can rely on?

Have the same issue after update to latest version 14.4, right top to bottom not working unable to type p l, have tried this with screen rotation. Similarly at times screen freezes and cursor moves randomly and randomly text selecting.

Does apple care about their customers ? As you can see there is a lot of us with the same problem. Why does apple not accept the same problem that that is happening with the iPhone X is also happening with the iPhone XS. There is a repair program for the iPhone X but no repair program for the iPhone XS? Makes me feel so frustrated. Come on apple do the right thing as set a repair program for the iPhone XS !!!!

And how is it working now after a few months ? Can you describe what you did? For me it started with ability to swipe the screens left / right after a mayor update . Don’t recall what one . When I touch the “p” the “o” comes up.

Screenshot below*

Yeaaaa, I have the same issue. I bought my iPhone xs from Amazon renewed. Wasn’t sure if it was their fault or not. But now that I see this same issue on these discussions, I now know this isn’t just me but a lot of people are experiencing it too! Very sad tbh. I hope they fix it soon... bc I don’t wanna return my phone, my other phone is not good for daily use anymore. I am disappointed that Amazon sent me this phone with this problem, but now I am even more disappointed with Apple because this is a legit problem many people are having, it’s dumb. It’s now April 4, 2021 :(

Other than that, I really like this phone. I just hope one day it works or Apple will puts out a software update for this problem. (I am using left side keyboard rn. I wasn’t able to touch p and 0 and many other things from other apps as well and I can’t swipe my finger up to go to home screen on the right side when I’m on horizontal mode on YouTube and things like that.) But yeah Apple if you see this, pls I want you guys to fix this ASAP

I have the exact same issue! Well at first I couldn't use P or 0, and then it fixed itself after a week. But then a few months later, now it's even worse and basically, the right side of my screen doesn't work! It's difficult for me to press the letters 'o' 'k' and 'm'

I have the same problem with my iPhone Xs. This is my second iPhone, I didn’t have any problem with my earlier experience, I liked that a lot. Therefore I switched almost all my devices to apple from laptop to speakers etc. However, this problem annoyed me a lot and I don’t feel like i want to buy a new apple stuff. It is so sad, because I didn’t use my phone harshly or anything, however, Genius Bar didn’t help me except suggesting replacement of screen 1/3 of a new apple iPhone cost. I still have hope though. Maybe someone sees this and responds.

Experienced the same issue here but now it's affecting both sides of the screen in my case about 1cm of each side.

It started first with the right side but now left edge has the same symptom, what a disappointment.

I did it and I let it run till 100 percent. And I found out that this “method” doesn’t work. I still have my issue of my right side of my screen not working. The screenshot is when the benchmark is finished, which is when the benchmark reaches 100 percent. (I am just being cautious btw, that’s why there are scribbles, plus this app is from China, I don’t wanna share anything that I am unsure of but it probably wasn’t necessary to scribble it, but whatever lol) But yeah, I knew in the back of my mind it wouldn’t work. All I can say is... it didn’t work for me.

Argh mine has just started doing this intermittently over the last couple of weeks. I assume Apple have not got a fix yet without ripping you off for £200 for a new screen despite it clearly being their issue which they should be addressing. Clearly a widespread issue with so many people having the same fault. Super frustrated.