iPhone XS screen right side not responding for touching

I’m currently experiencing the same issue on my iPhone SE 2nd gen. It was working fine. And then all of a sudden it just stopped working. And I don’t know how to fix it. I was on a chat support with an apple tech earlier and he couldn’t help me also. I’m currently on iOS 14.6

I took my iphone to apple last week and they did nothing whatsoever. To be honest i wasnt overly surprised but the outcome was its out of warranty and definitely a screen issue. They advised to change the display which would of cost be £286. More than the phone is probably worth!

Sold it instead, managed to buy a second hand iphone xs max in the same price so a free upgrade so to speak. iSmash are charging a reasonable £140 with a lifetime warranty (doesnt include damage) in the UK.

I dont think apple will do anything about this. From what they told me, if this was a software issue a lot more users would be affected and apple would've heard of it by now.

Will continue to monitor this as it'll be interesting to see how this play out. Apple are clearly to blame. My iphone was brand new and i can not exaggerate its condition. Easily pass it off as brand new. Never been dropped. Always in a case and protected with a screen protector.

Time will tell...

Hi all,

I want to inform you i contact apple and they said if you have your iPhone before 3 years they will change your screen for free but if you have it for more than 3 years it will be on your account.

Unfortunately, I changed the screen on my account but the good thing is my iPhone now working very good.

Thank you

Hi

I have the same issue. My Xs was bought new in October 2018. Went into my local Apple store today (In Cribbs Causeway Bristol) and was told I had to pay for a new screen as they confirmed the edge of the right hand side was faulty to touch. Saw this thread and now on to Apple support who won't do anything. I have said there are over 11 pages of people with the same problem and there is a service repair for the X and 11 which also have touch screen issues. I asked for it to be raised as a complaint as the customer support advisor said it was outside the 1 year warranty (I did have apple care for year 2) Had iPhones since the 1st one launched and never had any problems.

Just been back to the Apple store in Bristol. Another part of the screen has failed. Apple won't do anything. I registered a complaint with Apple Support just in case there is a future recall/service repair. Bought the phone from Very so submitted a claim to them. Apple store did a report which I have emailed to Very. Just need to wait now, I have cited UK consumer law and said I would expect a phone costing £999 to last at least 3 years.

Oops idk why it didn’t load my text (so I’m pasting it in the replies) I’m just now getting this issue too. My c and f key don’t work (I have to use other means I.e. autocorrect or mic which is very annoying/tedious.) also when I first looked this up a tip told me to restart my phone (didn’t work) but the first 20 times I couldn’t do it bc I couldn’t slide the power off button bc (same issue for the keys and also answering calls- weird bc when I answer calls I sometimes get the two (red and green) hang up or pick up buttons which I can answer but sometimes get sliding to answer which is weird why this is inconsistent but I can’t answer calls when the sliding option is what appears.)

So beyond frustrated and annoyed at the useless “genius” bar. Not helpful and reset my phone which did absolutely nothing but erase my data. Out for our $$$ and this issue of my right side of xs not working is going to make me an android user instead of purchasing all apple products which I do now along with my husband. No more apple for me if they don’t respond to people’s questions regarding why this is happening to so many of us!!! And repair for free instead of charging an outrageous fee.

having same issue iphone xs, cant type letter p or 0 . sometimes it will work but not very often,, did the note draw thing and whole right side is out, it started yesterday and also when it started the phone was acting really slow and freezing, so when i got home i ended up updating to io15 thinking it may help, but nope, nothing i have tried has helped , besides using left handed keyboard... got my phone thru att and have insurance on it but havnt contacted them yet. anybody found a solution ?

I have exactly the same problem on the right side of the screen. It must be a software problem after system update.

It's really annoying, can you please fix this problem?

Did you try restoring as new? I am having the same problem with the right side of the screen.

It has to be software specific. Please advise if you get any updates taking the phone to the apple store.

THanks

And look at this. Now they are having problems with the 11 screens. WOW

iPhone 11 Display Module Replacement Program for Touch Issues - Apple Support

The "X" has a replacement program. This is what makes me so angry about all of this --

iPhone X Display Module Replacement Program for Touch Issues - Apple Support

Were you able to fix it ? Have the same issue.