iPhone XS screen right side not responding for touching

Hi! Ever since I upgraded to 13.6.1 my screen’s right side faults to respond touching . It’s very strange because it doesn’t work all across the edge straight from the bottom to the top (see the screenshot, I tried to fill a note with a pencil). I actually have to flip my phone and type horizontally because the buttons on the right aren’t reachable. 

Yesterday I tried switching the screen to larger mode in the settings and then switched back to standard and it helped for a while. But then it failed again and remains unresponsive until now. Any ideas what it could be caused by and what should I do now? I didn’t go for repairs service yet cause it doesn’t look like a hardware issue. Thanks!



iPhone XS, iOS 14

Posted on Aug 21, 2020 12:32 PM

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Posted on Oct 16, 2020 10:18 AM

Had the same issue after the ios 14 update. Cant type P or 0 or basically anything along the right side of the screen on my XS. Apple store said to restore the phone as new and not from a backup. Ill wait for the next update before I mess with that. They also suggested replacing the screen... no thanks since it was perfectly fine before the update.

166 replies

Jun 3, 2021 3:05 AM in response to fadayopaul

So a quick update to my last post. I’ve not yet experienced the same issue since. I’ve noticed another update for iOS 14.6 but again now reluctant to update given battery issues I’ve read.


I was on iOS 14.4.1 then updated to 14.5 if that helps you @fadayopaul.


Still think this needs to be addressed by Apple. Wanting to keep this thread alive as long as possible for it to be taken seriously by them.


who knows they may even put out a free repair program ;P.

Jul 1, 2021 1:17 AM in response to GRRSS

So another update to this issue. I'm now experiencing it for the second time. Since the last update noting has changed whatsoever. Same iOS - no screen protector etc.


Charged the phone overnight (left on charge around 12am and took off 7am).


Waiting for iOS 15 - anyone else had any further look contacting or getting Apple's attention on this?


From what I'm reading all over the place is this is certainly a software issue.


@Apple really need to look into this as I cannot continue to use my phone like this.

Aug 18, 2021 8:06 PM in response to renatolla

Same problem just happened to my iPhone XS 45 minutes ago, came on my laptop and started googling and found this thread. Bc of travel plans, cannot address the issue until the weekend but from reading responses seems as if Apple is ignoring the problem anyways. Admittedly, I didn't read all 11 pages on here, but some info about my situation: I was in the middle of playing a game on my phone when it the entire screen became unresponsive. I closed the app and suddenly my phone had a mind of its own. It was opening and closing apps, and I was swiping like crazy to try and get to settings. Once I opened settings the phone was going in and changing up things so fast I still have no idea what was changed. Thought I was hacked, powered down phone. Waited some time, powered on, and now right side will not work. Did the ghost touching happen to anyone else? Also, I am not savvy with technology at all, but is there anything in the Assistive Category in settings that might help temporarily patch the problem? Saw this on another site but was for older software.

Sep 3, 2021 2:39 AM in response to Ilovehanakokun

Oops idk why it didn’t load my text (so I’m pasting it in the replies) I’m just now getting this issue too. My c and f key don’t work (I have to use other means I.e. autocorrect or mic which is very annoying/tedious.) also when I first looked this up a tip told me to restart my phone (didn’t work) but the first 20 times I couldn’t do it bc I couldn’t slide the power off button bc (same issue for the keys and also answering calls- weird bc when I answer calls I sometimes get the two (red and green) hang up or pick up buttons which I can answer but sometimes get sliding to answer which is weird why this is inconsistent but I can’t answer calls when the sliding option is what appears.)

Sep 9, 2021 9:41 PM in response to renatolla

So beyond frustrated and annoyed at the useless “genius” bar. Not helpful and reset my phone which did absolutely nothing but erase my data. Out for our $$$ and this issue of my right side of xs not working is going to make me an android user instead of purchasing all apple products which I do now along with my husband. No more apple for me if they don’t respond to people’s questions regarding why this is happening to so many of us!!! And repair for free instead of charging an outrageous fee.

Sep 27, 2021 9:15 AM in response to renatolla

having same issue iphone xs, cant type letter p or 0 . sometimes it will work but not very often,, did the note draw thing and whole right side is out, it started yesterday and also when it started the phone was acting really slow and freezing, so when i got home i ended up updating to io15 thinking it may help, but nope, nothing i have tried has helped , besides using left handed keyboard... got my phone thru att and have insurance on it but havnt contacted them yet. anybody found a solution ?

Sep 30, 2021 8:50 PM in response to renatolla

This seems to have resolved my issue - at least temporarily.

iPhone XS was not responding to touch for about 1” along the left edge of the screen.

I noticed when the Lock Screen is displayed, the flashlight button worked even though it was located in the non-responsive area.

I hard pressed and held the flashlight icon (feeling the haptic/3D touch sensation) while swiping up to unlock my phone.

My touch issue was immediately gone - although it might just be coincidence.

Perhaps doing the same thing with the camera icon on the Lock Screen may resolve a touch issue along the right side of the screen.

Good luck and best wishes.


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iPhone XS screen right side not responding for touching

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