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Apple Watch 6 wallet problem

The wallet app on my watch 6 is crashing when I use any store card with barcode.

I used wallet on my watch (series 6 with ios7.0.2) to buy a starbucks coffee. I opened the starbucks card from the wallet on the watch and used the bar code to buy a coffee. Closed the wallet app. Now the wallet will not open correctly with a double tap of the side button. I get a black screen. I tried to open the wallet app with the Icon and I still get black screen with the words "wallet" on top left and the time on top right.

After updating my fiancee's watch 3 with the latest software ios 7.0.2. we get the same errors.

Has anyone else have this problem?


Thanks,

Bill

Posted on Oct 18, 2020 1:44 PM

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55 replies

Mar 16, 2021 4:12 AM in response to anniefaul

Got my first apple watch a couple of days ago (S6 running 7.3.2) and I have the same issue with my grocery store app. I found a workaround for now though.


If you launch the wallet app from the app view instead of double tapping the home button, then choose your QR-card and try to go back - the view crashes in the same manner as via the home button. But since it's an open app instead of a built in view - you can simple the close the app and reset the state. Annoying? Yes. But at least you don't have to restart your watch in order to regain access to your wallet.


You can also just press the home button while the qr code is visible, and i won't crash at all. If you then double tap the home button the other cards show up as normal.


Here's a short video. Sorry for the bad quality, but I couldn't find a way to do screen recording on the watch:

https://share.getcloudapp.com/wbu9GJKY

Mar 20, 2021 12:27 AM in response to wildor

It seems like everybody posting on this thread is having problems with wallet cards that use QR codes or bar codes. I'm having the same problem but with my VISA card (both on my old Series 3 watch and my new Series 6). Double-clicking the side button should bring up my default payment card (the VISA). That's how it worked for years on my old watch. Now it brings up a black screen, and "Hold near reader" flashes at the top of the screen. BUT if I tap the crown and then tap the Wallet icon, I see all the cards in my wallet, with a "Double-click to pay" animation next to the side button. Double-clicking the side button then brings up my credit card as normal.


The extra step of launching the wallet first is not as handy as just double-clicking the side button, but it's a LOT simpler than some of the backup & restore processes described in other posts.

Apple Watch 6 wallet problem

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