Apple Watch 6 wallet problem

Hi Everyone, After speaking with the Tier2 rep, there is an issue with the pairing with iPhone and Watch. The only option to resolve is a complete wipe and restore But Not from normal iTunes or iCloud backup.

> If you do not have iCloud storage purchase the 50Gb for [.99] one month.

>On iCloud settings make sure photos, contacts, messages, health, wallet, key chain are enabled.

a)Make sure you're connected to power and on WiFi

1:Create a list of all your apps

2:Make sure the key chain is updated with all your app information [username, email, pw] or 3rd party app like 1 password.

3:As for music If you have an iMAC or iPad and you share across devices your music will be restored.

4:Once complete go to iCloud backup and backup now. This will push all data. when finished.

Wipe data from iPhone and Apple Watch

1:Apple watch settings erase all content and settings but keep the cellular plan.

2:iPhone erase all content and settings.

Restore iPhone

1:Setup iPhone as new [manual] Do not restore from recent iCloud backup.

2:Once you re-add your account from iCloud all data photos, contacts, messages, health, wallet, the key chain will get pushed back down. estimate 1.2 hrs

3:Go into Wallet and re-add cards and go back through the verification process.

4:Re-add Apple watch manually not from backup.

5:Apple watch setup wallet app and re-add cards.

6:Reinstall all iOS apps.

>I did these steps on iOS 14.3 & Watch 7.2 and now the Apple watch wallet app works as expected, I have my QR Star bucks, Panera, dave n buster loaded back. I'm now finished update to iOS 14.4 and watch 7.3 working as expected.

-My only left-over issue was re-doing all my custom ring tones, as they're kept in the files app but cant be pushed so had to do those over again.

>Delete any Prior iTunes or iCloud backup and create a newer one to move forward.

Good Luck, All.

The issue is with pairing and since we have had this behavior for some time [7.02] this is the next step. I understand it takes time for me was about 2 hours but I'm working back as expected while feeling comfortable using the watch again without being tethered to iPhone.

As noted only a few of us is having this issue so you can resolve it now or wait for iOS 15 and probably be in the same spot yet still.

Nach dem 2 mal aufsetzen und 3 mal karte gelöscht funktioniert es jetzt bei mir wieder außer wenn ich Mcdonald’s gutscheine mit qr code in Wallet hinzufüge spinnt die apple watch wieder und nach 2 maligen drücken der seiten taste kommt nur kurz ,, tippe:details ‘‘ und dann bleibt der screen Schwarz bis ich den crown drücke Also meine diagnose ist dass was mit den Gutscheinen zu tun hat weil Apple pay karten gehen problemlos wenn du keine gutscheine mit qr code hast !

I have this same problem. I have a 6 with iPhone 7 and all up to date software. I’ve only had the watch a month. I read another poster’s message about factory resetting the watch and the phone but that seems ridiculous! I’m not prepared to do that. I’m guess I’ll just have to use the store cards on my phone wallet which means I may as well pay with my phone too. What a faff! Hope this gets fixed in future updates!

The main loyalty card I want to use is my Tesco supermarket one and that doesn’t have an Apple Watch app. I haven’t tried opening the wallet from the app screen and using it that way... have you been having the same problems with that method too?

Jan 31, 2021 9:55 AM in response to wildor

Hi Everyone, After speaking with the Tier2 rep, there is an issue with the pairing with iPhone and Watch. The only option to resolve is a complete wipe and restore But Not from normal iTunes or iCloud backup.

> If you do not have iCloud storage purchase the 50Gb for [.99] one month.

>On iCloud settings make sure photos, contacts, messages, health, wallet, key chain are enabled.

a)Make sure you're connected to power and on WiFi

1:Create a list of all your apps

2:Make sure the key chain is updated with all your app information [username, email, pw] or 3rd party app like 1 password.

3:As for music If you have an iMAC or iPad and you share across devices your music will be restored.

4:Once complete go to iCloud backup and backup now. This will push all data. when finished.

Wipe data from iPhone and Apple Watch

1:Apple watch settings erase all content and settings but keep the cellular plan.

2:iPhone erase all content and settings.

Restore iPhone

1:Setup iPhone as new [manual] Do not restore from recent iCloud backup.

2:Once you re-add your account from iCloud all data photos, contacts, messages, health, wallet, the key chain will get pushed back down. estimate 1.2 hrs

3:Go into Wallet and re-add cards and go back through the verification process.

4:Re-add Apple watch manually not from backup.

5:Apple watch setup wallet app and re-add cards.

6:Reinstall all iOS apps.

>I did these steps on iOS 14.3 & Watch 7.2 and now the Apple watch wallet app works as expected, I have my QR Star bucks, Panera, dave n buster loaded back. I'm now finished update to iOS 14.4 and watch 7.3 working as expected.

-My only left-over issue was re-doing all my custom ring tones, as they're kept in the files app but cant be pushed so had to do those over again.

>Delete any Prior iTunes or iCloud backup and create a newer one to move forward.

Good Luck, All.

Jan 31, 2021 9:55 AM in response to wildor

Hi Everyone, After speaking with the Tier2 rep, there is an issue with the pairing with iPhone and Watch. The only option to resolve is a complete wipe and restore But Not from normal iTunes or iCloud backup.

> If you do not have iCloud storage purchase the 50Gb for [.99] one month.

>On iCloud settings make sure photos, contacts, messages, health, wallet, key chain are enabled.

a)Make sure you're connected to power and on WiFi

1:Create a list of all your apps

2:Make sure the key chain is updated with all your app information [username, email, pw] or 3rd party app like 1 password.

3:As for music If you have an iMAC or iPad and you share across devices your music will be restored.

4:Once complete go to iCloud backup and backup now. This will push all data. when finished.

Wipe data from iPhone and Apple Watch

1:Apple watch settings erase all content and settings but keep the cellular plan.

2:iPhone erase all content and settings.

Restore iPhone

1:Setup iPhone as new [manual] Do not restore from recent iCloud backup.

2:Once you re-add your account from iCloud all data photos, contacts, messages, health, wallet, the key chain will get pushed back down. estimate 1.2 hrs

3:Go into Wallet and re-add cards and go back through the verification process.

4:Re-add Apple watch manually not from backup.

5:Apple watch setup wallet app and re-add cards.

6:Reinstall all iOS apps.

>I did these steps on iOS 14.3 & Watch 7.2 and now the Apple watch wallet app works as expected, I have my QR Star bucks, Panera, dave n buster loaded back. I'm now finished update to iOS 14.4 and watch 7.3 working as expected.

-My only left-over issue was re-doing all my custom ring tones, as they're kept in the files app but cant be pushed so had to do those over again.

>Delete any Prior iTunes or iCloud backup and create a newer one to move forward.

Good Luck, All.

Jan 31, 2021 9:55 AM in response to wildor

Hi Everyone, After speaking with the Tier2 rep, there is an issue with the pairing with iPhone and Watch. The only option to resolve is a complete wipe and restore But Not from normal iTunes or iCloud backup.

> If you do not have iCloud storage purchase the 50Gb for [.99] one month.

>On iCloud settings make sure photos, contacts, messages, health, wallet, key chain are enabled.

a)Make sure you're connected to power and on WiFi

1:Create a list of all your apps

2:Make sure the key chain is updated with all your app information [username, email, pw] or 3rd party app like 1 password.

3:As for music If you have an iMAC or iPad and you share across devices your music will be restored.

4:Once complete go to iCloud backup and backup now. This will push all data. when finished.

Wipe data from iPhone and Apple Watch

1:Apple watch settings erase all content and settings but keep the cellular plan.

2:iPhone erase all content and settings.

Restore iPhone

1:Setup iPhone as new [manual] Do not restore from recent iCloud backup.

2:Once you re-add your account from iCloud all data photos, contacts, messages, health, wallet, the key chain will get pushed back down. estimate 1.2 hrs

3:Go into Wallet and re-add cards and go back through the verification process.

4:Re-add Apple watch manually not from backup.

5:Apple watch setup wallet app and re-add cards.

6:Reinstall all iOS apps.

>I did these steps on iOS 14.3 & Watch 7.2 and now the Apple watch wallet app works as expected, I have my QR Star bucks, Panera, dave n buster loaded back. I'm now finished update to iOS 14.4 and watch 7.3 working as expected.

-My only left-over issue was re-doing all my custom ring tones, as they're kept in the files app but cant be pushed so had to do those over again.

>Delete any Prior iTunes or iCloud backup and create a newer one to move forward.

Good Luck, All.

I posted my response on Jan 31, 2021, after speaking with Apple support.

By doing the reset and restore I have not had any issues. As of today updating to the current iOS 14.4.1 & Watch OS 7.3.2 'm still not having any problems. I can use my QR code for Starbucks, Panera, and Dave n Busters.

As I mentioned I did think a software update would resolve but this is now been ongoing for 6 months It's time for you to perform a reset and get back option to use the watch as stand-alone.

You can resolve this yourself.

I posted my response on Jan 31, 2021, after speaking with Apple support.

By doing the reset and restore I have not had any issues. As of today updating to the current iOS 14.4.1 & Watch OS 7.3.2 I'm still not having any problems. I can use my QR code for Starbucks, Panera, and Dave n Busters.

As I mentioned I did think a software update would resolve but this is now been ongoing for 6 months It's time for you to perform a reset and get back option to use the watch as stand-alone.

You can resolve this yourself.

Hi Kaiwind

Thank you for your clear instructions and am really pleased this worked for you, sadly it hasn’t for me. 

I developed this problem after moving from my old iPhone 6s to new SE last month and tried every suggestion before yours. 

I followed your instructions to the letter and even deleted every card from my wallet before erasing all content and settings on iPhone and watch. 

After re downloading my apps and adding to wallet, the first time I tried closing down a store card the wallet crashed and went black. 

This has taken me about 5 hours with setting up as new without iTunes or iCloud back ups - having to go through all my settings and although I don’t have a lot of apps, I still had to re do my Home Screen with new folders etc. I also had to reset up a few apps like Google Authenticator.

I am at a loss at what else I can try and really hope Apple sorts this, as although powering off and on my Watch brings my Wallet back, it is not something I want to do every time I use a store card.

At least I tried this and now know the result.

Hello Anniefaul,

It seems there still a certificate issue as this has worked not just for me but others I know as well.

I would suggest attempting again, and this time reset apple watch after completes remove it from your iCloud devices. Then reset iPhone.

This issue happened to me when I moved from S5 to S6.

Hi kaiwind

Thank you for your reply. I was so very nearly there.

I have tried twice again and both times did as you suggested and deleted my watch from my iCloud devices before resetting watch. Then I reset iphone.

First time I tried to set up apps on watch it crashed.

I started process all over again and this time - I was over the moon because it worked for the first time in months.

Opened and closed my Costa card on my watch and no crashing.

I was literally just about to send a reply saying how fantastic that it now worked and would you believe it has now crashed and gone black again.

Powered watch off and on and wallet came back - tried again and consistently crashing when closing card.

Really don’t understand why this hasn’t worked for me as I have literally done everything manually from new and ensured my watch was nowhere in my iCloud devices/ account etc.

Thanks once again for your time with this.

I guess I now have a waiting game to see what happens.

It’s going to be a bit of a chore to finish resetting up my phone knowing that I haven’t achieved my goal but as I said before at least I tried.

Hopefully Apple will eventually sort this as they are obviously aware of the issue.