Apple Watch 6 wallet problem

The wallet app on my watch 6 is crashing when I use any store card with barcode.

I used wallet on my watch (series 6 with ios7.0.2) to buy a starbucks coffee. I opened the starbucks card from the wallet on the watch and used the bar code to buy a coffee. Closed the wallet app. Now the wallet will not open correctly with a double tap of the side button. I get a black screen. I tried to open the wallet app with the Icon and I still get black screen with the words "wallet" on top left and the time on top right.

After updating my fiancee's watch 3 with the latest software ios 7.0.2. we get the same errors.

Has anyone else have this problem?


Thanks,

Bill

Posted on Oct 18, 2020 1:44 PM

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Question marked as Top-ranking reply

Posted on Jan 31, 2021 9:55 AM

Hi Everyone, After speaking with the Tier2 rep, there is an issue with the pairing with iPhone and Watch. The only option to resolve is a complete wipe and restore But Not from normal iTunes or iCloud backup.


> If you do not have iCloud storage purchase the 50Gb for [.99] one month.


>On iCloud settings make sure photos, contacts, messages, health, wallet, key chain are enabled.

a)Make sure you're connected to power and on WiFi


1:Create a list of all your apps

2:Make sure the key chain is updated with all your app information [username, email, pw] or 3rd party app like 1 password.

3:As for music If you have an iMAC or iPad and you share across devices your music will be restored.

4:Once complete go to iCloud backup and backup now. This will push all data. when finished.


Wipe data from iPhone and Apple Watch

1:Apple watch settings erase all content and settings but keep the cellular plan.

2:iPhone erase all content and settings.


Restore iPhone

1:Setup iPhone as new [manual] Do not restore from recent iCloud backup.

2:Once you re-add your account from iCloud all data photos, contacts, messages, health, wallet, the key chain will get pushed back down. estimate 1.2 hrs

3:Go into Wallet and re-add cards and go back through the verification process.

4:Re-add Apple watch manually not from backup.

5:Apple watch setup wallet app and re-add cards.

6:Reinstall all iOS apps.


>I did these steps on iOS 14.3 & Watch 7.2 and now the Apple watch wallet app works as expected, I have my QR Star bucks, Panera, dave n buster loaded back. I'm now finished update to iOS 14.4 and watch 7.3 working as expected.


-My only left-over issue was re-doing all my custom ring tones, as they're kept in the files app but cant be pushed so had to do those over again.


>Delete any Prior iTunes or iCloud backup and create a newer one to move forward.


Good Luck, All.

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55 replies

Nov 17, 2020 6:53 AM in response to newb_bar

Sorry to hear you have same problem, but at least I know it's not just me.

I also haven't factory reset my phone yet.

The only way I can fix it is to hard reset my watch (hold crown and side button at same time until apple logo comes up)

I'm going to go to Genius Bar at Apple store again to see what the think. I'll keep you informed.

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Apple Watch 6 wallet problem

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