Mac OS Catalina (10.15) with HP OfficeJet 8620 installed wirelessly. Has been working fine until today when I received subject message. I am unable to find "Easy Scan" on my computer so cannot delete it as indicated by previous support recommendations. Also, I am unable to connect to the printer and am a bit queasy about reinstalling it with the malware.
iMac 27″ 5K, macOS 10.15
I got both printer and scanner to work on my iMac.
I went to HP Support and searched and found " 'HPxxxxx.framework' will damage your computer," which is one of the many error messages I have received.
As instructed, I made sure my OS was up to date.
I followed the instructions to Download HP Easy Start. (Note, the first HP Easy Start link worked, but the second link did not)
Critical: After downloading this, do not go directly to installing the drivers. Follow the instructions which say "The following should not be necessary but if you want to be extra diligent and guarantee a clean new install."
As instructed, click on the HP Easy Start menu and select Uninstall HP Software. I did not do that the first time and the remaining HP files on my computer allowed me to get the printer working, but not the scanner.
After uninstalling HP software, I followed the instructions to download the Essential files and HP Easy Scan.
One of the final steps is to test the Printer (worked the first time) and Scanner (got an error message.) I tried the scanner again and the document I was scanning appeared in the Easy Start test area. Then, I tried Easy Scan and it worked also.
I got both printer and scanner to work on my iMac.
I went to HP Support and searched and found " 'HPxxxxx.framework' will damage your computer," which is one of the many error messages I have received.
As instructed, I made sure my OS was up to date.
I followed the instructions to Download HP Easy Start. (Note, the first HP Easy Start link worked, but the second link did not)
Critical: After downloading this, do not go directly to installing the drivers. Follow the instructions which say "The following should not be necessary but if you want to be extra diligent and guarantee a clean new install."
As instructed, click on the HP Easy Start menu and select Uninstall HP Software. I did not do that the first time and the remaining HP files on my computer allowed me to get the printer working, but not the scanner.
After uninstalling HP software, I followed the instructions to download the Essential files and HP Easy Scan.
One of the final steps is to test the Printer (worked the first time) and Scanner (got an error message.) I tried the scanner again and the document I was scanning appeared in the Easy Start test area. Then, I tried Easy Scan and it worked also.
Apple released an HP patch this week. Make sure your Mac is up-to-date. If that doesn't work and you are somewhat computer proficient you can try this which solved my problem before the patch was released: (see Kurt's answer)
It’s an HP issue, and is incredibly easy to fix.
1. Delete the HP folder here: /Library/Printers/hp
2. Open System Preferences → Printers & Scanners
3. Delete your HP device. (It may appear more than once; delete all instances.)
3. Download and reinstall the HP drivers and program from here: https://support.hp.com/us-en/drivers/printers
I found an easier solution that works for me. I, too, could not launch HP Easy Scan after upgrading to Catalina (although the HP printer has still been working fine). To launch the app, I right-clicked on the HP Easy scan app (found in Applications folder) and selected Get Info. There's a box you can check in that window called "Override Malware Protection". That must be something new, because I've never seen it before. I clicked the box and now my HP Easy Scan app is working!
I found that I was able to resolve this with just a few basic "desktop support" troubleshooting steps.
Worked just like new! No more pesky malware errors. I wish I had taken screenshots but I did not. Sorry... Hopefully this works for someone else.
I had the same problem in the last few days. Today, I solved that by downloading the new version of the Mac Printer Driver from the official site of HP.
Open the System Preferences, then click on Printers & Scanners. Ignore that your multi function device is already listed. Click the + button and choose the device from the list.
It will look for drivers for that device and most likely automatically choose it. Instead, click the drop down menu and choose the Generic PCL Printer option.
Better, if it appears as a choice, use AirPrint.
If your printer is Air Print capable, unless it is very old, forget the song dance with HP drivers.
My old HP Officejet 8610 all in one printer works with the scanning and printing with Air Print. If your printer is not Air Print capable, you will have to either wait for a driver that works, or buy a new printer that is Air Print capable.
Have a nice day.
The last drivers has available for that scanner is for macOS 10.14.x, Mojave.
No idea if these are 32 bit drivers or 64. The latter would be required for Catalina.
This same driver download page does point you to another page for a "fix".
https://support.hp.com/us-en/document/c06960563
So, you may want to download and run their fix first. Then download and install the 10.14.x drivers.
Rather than step c, I rebooted my iMac and the printer and scanner were functioning once again.
I trashed the Cups Folder in MacHD Library/Printers/HP/ and it worked fine 10.15.7
Under library/printers delete the whole HP map. Then reinstall the scanner/printer at the usual way. The latest software will be downloaded automatically. Hope this will help. It helped me.
I downloaded the HP Smart for Desktop app from the Apple App Store and set up for my OfficeJet 5740. Scanning works from that app.
Thanks to everyone for their comments/suggestions on the "HP scammer 3 will damage your computer" problem question.
I have now used Apple and then gone to HP SMART FOR DESKTOP. Then followed - open - select scan - then, at the bottom right there is another scan, then save and follow on from there. Success!!! !!! Used it twice and both worked - rather scared of a third attempt but that can wait for the present. Why on earth Easy Scan no longer works, perhaps HP could tell us????
Norman
Check this support page released by HP about the issue: https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/quot-HPxxxxx-framework-quot-will-damage-your-computer-quot/ta-p/7825233
This happens to most HP printer/scanner.
I hope that solves it.
The first HP link says, "We were unable to find drivers for your product."
Right. I tried to save the link with the drivers set to 10.14, but HP's site must need a cookie to remember it. Since I set it to 10.14, it remembers that choice on my Mac.
For you, click the "Choose a different OS" link. This box will pop open:
From there, you can choose Mac OS on the left, and macOS 10.14 on the right.
You'll then be able to download the last Mac drivers HP wrote for this scanner and see if they work.
HP Scanner 3 will harm your computer
