Mac OS Catalina (10.15) with HP OfficeJet 8620 installed wirelessly. Has been working fine until today when I received subject message. I am unable to find "Easy Scan" on my computer so cannot delete it as indicated by previous support recommendations. Also, I am unable to connect to the printer and am a bit queasy about reinstalling it with the malware.
iMac 27″ 5K, macOS 10.15
I got both printer and scanner to work on my iMac.
I went to HP Support and searched and found " 'HPxxxxx.framework' will damage your computer," which is one of the many error messages I have received.
As instructed, I made sure my OS was up to date.
I followed the instructions to Download HP Easy Start. (Note, the first HP Easy Start link worked, but the second link did not)
Critical: After downloading this, do not go directly to installing the drivers. Follow the instructions which say "The following should not be necessary but if you want to be extra diligent and guarantee a clean new install."
As instructed, click on the HP Easy Start menu and select Uninstall HP Software. I did not do that the first time and the remaining HP files on my computer allowed me to get the printer working, but not the scanner.
After uninstalling HP software, I followed the instructions to download the Essential files and HP Easy Scan.
One of the final steps is to test the Printer (worked the first time) and Scanner (got an error message.) I tried the scanner again and the document I was scanning appeared in the Easy Start test area. Then, I tried Easy Scan and it worked also.
Remove the driver from System prefs then in the Macintosh HD/Library/Printers/HP/ Trash the Cups Folder and try to add the driver in system preference
I have an old HP psc 2410 photosmart all-in-one printer and had the same problem: after apple sent through the HP printer driver update, my printer worked, but not the scanner. I tried various approaches listed on HP site and here, and then decided I would search for the 5.1 driver update that I had tried to download on the HP website days ago to see if the credentials had been updated. The search landed me on the site listed below and it worked! I downloaded the drivers and installed them. My scanner is now working. https://support.apple.com/kb/dl1888?locale=en_US
This worked for me. I deleted my HP printer/scanner, selected + and added it again, selecting AirPrint. It is now printing, but not scanning. I tried to set up Image Capture for scanning and received all the warnings everyone is getting and, in the end, would not allow me to add my scanner.
I have HP Deskjet 3050a and downloaded this:
ftp://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essentials-S-5_14_8_4.pkg
and it now works to scan and print from computer.
Software for the scanner can be found on the HP website. I have the HP Officejet 8620 and is called Easy Scan. Downloaded from the sire and installed it without issue. Be sure and get the scanner software for your device.
For now, you're stuck until HP releases properly updated drivers. They are obviously already aware of this major SNAFU (the quick 5.1 release), but that was a shoddy fix released too fast.
This worked once I uninstalled EVERYTHING related to the printer and driver and then installed the driver listed above.
Thank you.
Unfortunately, the generic printer driver is just that - a printer driver. It won't help a multi-function printer's scanner become available. I'm not sure what adding a generic driver adds to the Library > Printers folder. Do you see anything new you could remove so you can try again?
FYI, I just got the CamScanner app on my phone. It was fantastic in scanning about 10 documents that I had to send out to Asia last night.
I'm so happy I didn't wait for HP to fix this problem. Not cheap, but a better quality scan and easy to learn.
Not a guru however several replies back someone posted a fix.
The only thing I can tell you is check HewlettPackard Printer Drivers.
They posted a icon which I clicked on and down loaded
This also may help
Have you tried the "Get Info" solution to overried malware protection? See my post above.
I think that "override Malware Protection" option is new to OS 10.15.7. I never remember seing it before and I just updated to 10.15.7. Maybe try updating the OS if you can.
It's not malware.
From sources familiar with the matter, HP Inc asked Apple to revoke its printer driver code-signing certificates. It appears this request backfired as it left users unable to print. A HP Inc spokesperson told us on Friday night:
We unintentionally revoked credentials on some older versions of Mac drivers. This caused a temporary disruption for those customers and we are working with Apple to restore the drivers. In the meantime, we recommend users experiencing this problem to uninstall the HP driver and use the native AirPrint driver to print to their printer.
HP supplied a new driver on Friday to fix the issue:
ftp://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essentials-S-5_14_8_4.pkg
However, that "fix" is producing this error for some users:
"Matterhorn.framework" will damage your computer…
If you're seeing that, try this fix. Go to System Preferences, select Printers and Scanners. Select your printer from the list then delete (-) it. Then add (+) your printer back and select the generic driver to use.
Update: HP Printer Software 5.1 should now be becoming available through Software Update to fix this issue. (2220 UTC 23 October 2020)
Open > System Preferences > Software Update (Command R will reload and do a fresh check)
I agree. I have tried to update the driver by going to System Preferences>Software update with no results. In the meantime, I have no printer and no scanner, both of which I use regularly. You mentioned a generic driver. Please bear with me, in simple terms, where might I find a working driver so I can use my device? I do appreciate your help.
Deleted the printer, attempted to add. Selected every option available in the drop down without success. Sometimes got the message HPDM.FRAMEWORK will damage your computer, moved it to trash, tried again , got message MATTERHORN.FRAMEWORK will damage your computer, moved it to Trash, tried again, got some other .FRAMEWORK message. At no time was the installation attempted by the computer.
HP Scanner 3 will harm your computer
