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Printer problem mac OS Big Sur

Printing went well on Catalina. Now printing stopped and showed message 'Filter failed'. Using printer Lexmark C543 and removed and entered the printer once. Same problem. Printer supply is visible in browser. Seems to be OS problem.

MacBook Pro 13″, macOS 10.12

Posted on Nov 14, 2020 3:32 AM

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Question marked as Top-ranking reply

Posted on Nov 16, 2020 8:31 AM

Previously posted:


Just installed Big Sur on my Mac mini 2018.


Tried to print to a Canon Image Class MF 4150 and then to a Brother HL-L2360D printers to no avail.


Had to RESET the Mac printing system to solve a problem.  


As directed in Apple Support: https://support.apple.com/en-ca/guide/mac-help/mh14001/mac 


If you can’t print to your printer and you’ve tried all other solutions, reset the printing system. This process deletes all printers from your list of printers, deletes information about all completed print jobs, and deletes all printer presets.

Important: First, try other troubleshooting techniques in Solve printing problems on Mac.

  1. On your Mac, choose Apple menu  > System Preferences, then click Printers & Scanners.
  2. Press and hold the Control key as you click in the list at the left, then choose “Reset printing system” from the menu that appears.
  3. After you reset the printing system, the list of printers in Printers & Scanners preferences is empty.
  4. Re-add any printers.

OR GOOGLE


"iMore re how to reset printing system Mac" which includes screen shots

146 replies

Nov 16, 2020 9:52 AM in response to Speleman

I had the same problem with a Lexmark e360dn. It's a basic laser printer with no fancy features so I uninstalled the printer and installed it again using "Generic Postscript Printer" driver instead. It works but depending on your printer you may lose some functionality.


Lexmark has not updated the driver on this one since 2013 but it's unlikely to be replaced until it breaks.


I hope this helps someone else out.

Nov 19, 2020 7:55 AM in response to Richjohn

Sorry Richjohn, please pardon my technical ineptitude when it comes to the apple discussion group. Presumably you are asking what my issue was, and what fixed it? The Issue: After installing BigSur my Lexmark CX310 failed to print, generating a filter fail error. The simple fix, suggested by Daniel Marr, was to RESET the Mac printing system, as follows: 1.    On your Mac, choose Apple menu  > System Preferences, then click Printers & Scanners.

2.    Press and hold the Control key as you click in the list at the left, then choose “Reset printing system” from the menu that appears.

3.    After you reset the printing system, the list of printers in Printers & Scanners preferences is empty.

4.    Re-add any printers.

So that's it. Worked like a charm.

Nov 19, 2020 11:41 AM in response to Speleman

I did a hard drive erase and clean install of Big Sur, and the printer drivers that installed fine on Catalina didn't work. I found that since I had a Catalina Time Machine backup, I could just copy and paste the contents of my old "Printers" folder in the "Library" folder to the same folder in Big Sur, and the printer drivers I previously installed worked perfectly.

Nov 21, 2020 10:00 AM in response to JeffAlanLee

Printing to my Lexmark C544dn laser printer failed with a 'Filter failed' message. Deleting the printer and putting it in as new, and also resetting the printer system and adding it back also failed. This is a show stopper for me, so I will remain on Mojave unless it is fixed. Not buying another laser printer.


The workaround of adding a generic postscript printer may work for some people, but I am not buying it. Doing that means I lose black and white printing and 2 sided printing. Not an option.

Nov 22, 2020 10:13 AM in response to Old Toad

Although Apple says the problem is solved by one post, putting the printer as a generic Postscript printer is **not** a solution. You lose all the printer features like black and white, two sided, etc.


It is inexcusable for Apple to put out an "update" that breaks basic functionality like printing for so many people. Do they even test this stuff?

Nov 22, 2020 10:50 AM in response to Old Toad

Quark have informed me that they will not have a compatable version of Quark 2020 until sometime in December. That's not good enough, especially since I have been hounded by them to upgrade to 2020 for weeks! I also agree that one should check first before upgrading, but when one gets a reminder everytime the machine is switched, the temptation is to doit just to stop the messages coming up!

Quark just crashes when opening and the Oki printer gives a meassage: filter failed, I have tried deleting printer and adding it agan, but no joy.

Nov 23, 2020 8:13 PM in response to Speleman

Slightly different solution to printer problem mac OS Big Sur, where I suddenly couldn't print to my 1-year old HP M29 MFP monochrome laser. I suspected the Mac update because my phone and other non-upgraded devices could still print fine.


Deleting and re-adding the printer didn't work. I had to reset the printing system (control click the printer list) and then re-install my printer using Secure Air Print (which was an auto selected option, but didn't appear before I reset the system).


That did it. But boy, would it've been nice not to waste an hour dealing with it. :(

Printer problem mac OS Big Sur

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