Printer problem mac OS Big Sur

Printing went well on Catalina. Now printing stopped and showed message 'Filter failed'. Using printer Lexmark C543 and removed and entered the printer once. Same problem. Printer supply is visible in browser. Seems to be OS problem.

MacBook Pro 13″, macOS 10.12

Posted on Nov 14, 2020 3:32 AM

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Posted on Dec 27, 2020 8:04 AM

PROBLEM SOLVED!


Here is what I did. I downloaded the color driver package from Download Color driver package . The mono package is at Download Mono driver package . I deleted my old printer and reset the printing system first. Then I used the Find Any File utility to find all the files with Lexmark in it and trashed all of them and emptied the trash. Some require an admin password to delete. For good measure I rebooted then. At that point I ran the installer that I had downloaded. Then I added the printer. In my case bonjour printer showed up and I selected that and for driver I selected under Use: the Lexmark universal driver. Voila! It printed. All printer options are there.


I don't know who can mark this original question as solved but this is the solution and not selecting generic Postscript printer.


146 replies

Nov 16, 2020 10:54 AM in response to Benfulton03

You're not talking to Apple representatives here. We're all users like yourself. You should contact Apple via the phone number at the bottom of this page to talk to Customer Support.


If you have problems give the free, open source print driver Gutenprint. You can see if it supports your model here: Gutenprint Supported Printers  It might get you up and running till the official driver is found.


Nov 17, 2020 2:44 PM in response to Speleman

After the update, my Lexmark MS415dn stopped working, "Filter" Failed. I went to the Lexmark support page, no drivers available for the Big Sur update yet.


Additionally after the update when I purchase postage though PayPal, the label appears blank. If I close the page and select "reprint label, it appears and can be printed on my backup printer made by Epson.


I tried to install monochrome Lexmark printer driver and the installation failed. The only driver available was for OS 10.9, nothing yet for 11.01.


Still working on both issues.

Nov 19, 2020 7:55 AM in response to Richjohn

Sorry Richjohn, please pardon my technical ineptitude when it comes to the apple discussion group. Presumably you are asking what my issue was, and what fixed it? The Issue: After installing BigSur my Lexmark CX310 failed to print, generating a filter fail error. The simple fix, suggested by Daniel Marr, was to RESET the Mac printing system, as follows: 1.    On your Mac, choose Apple menu  > System Preferences, then click Printers & Scanners.

2.    Press and hold the Control key as you click in the list at the left, then choose “Reset printing system” from the menu that appears.

3.    After you reset the printing system, the list of printers in Printers & Scanners preferences is empty.

4.    Re-add any printers.

So that's it. Worked like a charm.

Dec 1, 2020 8:34 AM in response to nategold

I’m afraid the issue is in scripts produced by the printer and therefore not Apple’s. I complained to Lexmark but don’t expect a solution from them anytime soon and Apple is a non-starter as they’ve only deprecated the arcane POSIX call when migrating to a newer version of the open-source Perl toolkit.


Send your complaints to your printer manufacturers to get them update their drivers... or else fix the problem yourselves, which is what I did.

Jan 5, 2021 5:28 AM in response to titanium76

titanium76, glad that worked for you. My printer is not on the airprint list. The first time I installed the new driver it did not work. I think that it working has to do with finding every file starting with Lexmark and deleting it - there are a lot. The normal find in the Finder won't do it. You have to use the Find Any File utility, which is great.

Dec 1, 2020 5:23 AM in response to mputaala

mputaala I appreciate your work and finding a temporary workaround. But let's be clear - editing system Perl scripts is beyond the capability of most users. This is *not* a permanent solution. I suggest that everyone who has a printing problem call Apple and open a case with tech support, insisting that it go forward to engineering. That is what I did. Apple doesn't read this stuff and that it the way to get a potential solution to your printing problems.



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Printer problem mac OS Big Sur

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