My system has crashed six times in a few hours. I have no idea what app is the cause. Most often it crashes when left for a while, running Mail, Photos, and a mix of others. Any ideas anyone?
iMac 27″, macOS 11.3
First thing that Jumps - Adware - Adware detected. Run the Malwarebytes and then run the Etrecheck again. It should be removed.
Second - Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure.
Run a Time Machine Backup Right Away and perhaps time to have machine Evaluated by Apple Authorized Service Centre.
First thing that Jumps - Adware - Adware detected. Run the Malwarebytes and then run the Etrecheck again. It should be removed.
Second - Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure.
Run a Time Machine Backup Right Away and perhaps time to have machine Evaluated by Apple Authorized Service Centre.
Hi derrickfromvic,
I believe we need to proceed with an EtreCheck report. EtreCheck is a useful app to diagnose and identify issues, both hardware and software. It is trusted by many users. Please follow the steps outlined below:
Cheers,
Jack
Thanks for the info. I am new to this app so I have been cautious, not knowing what I'm dealing with. I've run the app and have the results. I'm unsure what to make of them.
Shared files are with a second Mac in my household and this is safe.
System crashing after upgrade to Big Sur 11.3
I firstly upgraded to Big Sur 11.3.1, thinking that just maybe that would fix the problem. The system crashed partway through, so had to be started over, this time I nursed it through successfully. I then ran Malwarebytes and I quarantined the adware Mindspark, then ran EntreCheck again, report attached. The system is behaving as before i.e it crashes a couple of minutes of no operator action. Thanks for this advice so far.
See jeffreythefrog's response as well.
Cheers,
Jack
Thanks for your response, Jack. I'm unsure of using the app EtreCheck however. Firstly, since my issue began with the upgrade to Big Sur 11.3 it is likely that this is the source of the problem, not my mac and from what I've read it's the hardware that is being checked. Perhaps I'm wrong? Secondly, the reviews that I've read on EtreCheck are mixed. Thirdly, Jack are you connected with EtreCheck in any way? I see that the free part is limited and that there's a charge for the useful bit. Not that I'm against paying for a useful app you understand, but I'm wary that this is a sales pitch?
So, to sum up, I'm a little wary. I was hoping for any similar experiences and perhaps a work-around until Apple fix 11.3.
derrickfromvic wrote:
I'm unsure of using the app EtreCheck however. Firstly, since my issue began with the upgrade to Big Sur 11.3 it is likely that this is the source of the problem, not my mac and from what I've read it's the hardware that is being checked. Perhaps I'm wrong?
that is wrong on both points. problems after an upgrade are, more often than not, software issues that were not an issue with older software but become an issue when carried over to the new macOS. and, yes, etrecheck checks your hardware, but it also checks installed software. the report can show us if there is any software known to cause issues installed on your mac. and it automatically removes any and all things that are sensitive info, so there's no worry in sharing the report here.
as far as the free version versus the paid version, the free version is more than adequate for most users, and will give us the info we need to be able to isolate which software is causing your issue. if you don't want to use it, that's your choice, but it kind of limits us on how to help you without playing 100 questions.
and finally, we don't get any compensation from etrecheck for recommending it. it just helps us to help you.
System crashing after upgrade to Big Sur 11.3
