outlook email will not update on Iphone after changing email password

AAGorman Said:

"outlook email will not update on Iphone after changing email password: Outlook prompted me to change password and now it won't update mail. I get a message to enter password thru Edit Settings but does not let me re-enter password. I get a message the says Account not Authenticated. There is no keyboard for me to re-enter it. Any suggestions? Thank you"

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Are you using and outlook.com/hotmail.com eMail? If so,...

Use a New App Password for Hotmail:

I remember chatting with Microsoft not too long ago, and going through this to set up other accounts to be accessed on Mail, Outlook, and on other Apps. A new App Password fixed this.

While in Hotmail, Go To:

1. User Name(Top-Right)
2. View account (Second Option Down)
3. Security (third tap in from top-left)
4. More security options (Far-Right)
5. App passwords (Third Pane Down)
6. Create a new app password
7. Click Done
8. Use the app password provided for a synchronized app

You might need to chat with Microsoft about this. So, Go Here: Contact Us - Virtual Agent - Microsoft Support

I had this issue on my iPad and, as the Outlook account was a waste of space unless I could enter my password, I deleted it (Settings/Mail/Outlook/Delete Account).

I then tried adding the account (Settings/Mail/Add Account/Outlook.com) but I couldn't get it to work.

So I gave in and set it up manually:

Settings

Mail

Add Account

Other (NOT Outlook.com!)

Add Mail Account

Name (the name you want to be known by)

Email (your email address)

Password (your Outlook password - the one you've been trying and failing to enter)

Description (Outlook)

Then it requests some incoming server info:

Host Name (outlook.office365.com)

Username (your email address)

Password (should be filled in from previous screen)

and some outgoing server info:

Host name (smtp.office365.com)

Leave the rest blank and continue.

Worked for me. :-) Good luck!

Evidently, the Outlook.com profile on the iPhone does now not do a correct redirection using the built-in iPhone browser. I even logged into my outlook.com email account on the browser and it still would not authenticate via the re-enter password on the mail account settings. This problem surfaced on an iPhone 6 running iOS 12.5.5 (last version it can run) after years of no issue. I am not sure if a more updated iOS has the same issue.

If you try to go the IMAP route by choosing "Other" account when you add, that will work but you will only get mail and notes sync (no contacts).

My resolution was to delete the outlook.com account and re-add it by choosing "Exchange". Enter your email and password and auto-discover the account (I forget what the exact syntax is shown as but do not choose manual). It then auto-discovered the account with no more settings needed and added the full suite of synced applications (email, contacts, notes, etc).

If you are using the native Mail app on the iPhone, you can delete the account, the power the iPhone off and back on again and then add the account back. However, if Outlook requires an app specific password, you will need to do what TheLittles has instructed to get it back again.

I ended up going to the apple store for advise. They deleted the email account then re-instated it as an outlook account rather than exchange which it had been. Vice versa to what most were saying on this community. No issues now.

I haven’t managed to find the exact way to resolve this but try this for anyone who needs it still:

1)Delete the account from the device

2) Go to settings and click on “Passwords and accounts”

3) Click on “Add account”

4) Instead of clicking outlook (try it first but unlikely considering the login issues), click on “other” instead and just type your email address and password in.

That should sync. : )

Hello use “exchange” not outlook when you are signing in for your hotmail email. This worked like magic.

I tried deleting the account from the phone and reinstalling it like someone suggested and that did not work. I wasn’t able to restore it until I did the latest apple update. Tried again after the update and had no issue restoring it. No issues now. 🤞

Hello AAGorman,

Thank you for using Apple Support Communities.

We understand that you were prompted by Outlook to change the password for your email account and now your mail will not update on your iPhone. It sounds like you may need to update the password settings in your email account on your iPhone. Go to Settings > Mail > Accounts > Your Outlook E-Mail account > Password.

You can also take a look at this support article for more information on troubleshooting mail on your iPhone: If you can't receive email on your iPhone, iPad, or iPod touch - Apple Support

Best regards.

I found a solution to the problem Outlook password not authenticated nor being able to re add my Outlook account to my iPhone or iPad after updating to iOS 15.2 earlier today.

I deleted each account in Mail, then I added each account back by choosing Exchange instead of Outlook.com. It worked for both accounts on an iPhone 11 Pro and an iPad 11 Pro. I sent myself a test email and it worked.

All the best!

Did you try deleting the mail account and then adding it back again? Are you using the default Mail app or the Outlook app?

It seems like your situation is more closely involved with your Microsoft Account, Microsoft, has many preventive mesures so your account is not easy to have a random person come across your device, and try’s access your email from your device. The authentication, that Microsoft has either attempted to send code, or link to your personal email, or phone number. Usually you can use the link and log in, and Verify that it is you, and your email, should automatically log in. If you go to https://www.microsoft.com/en-us/ and log in you should be able to check, what type of verification method is set up.

AAGorman,

Thank you for this information. At this point, we would recommend you Contact Apple Support directly for more specific assistance in sorting out what might be happening to get in the way of you logging in.

Cheers

Follow my instructions in post Feb 8, 2022 3:07 PM in response to AAGorman. You will not have any issue deleting the existing profile, all of your contacts, emails, folders etc will just reappear under the new email profile. Of course make sure you can access the email account on a PC or Mac prior to deleting it on your phone.