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Outlook prompted me to change password and now it won't update mail. I get a message to enter password thru Edit Settings but does not let me re-enter password. I get a message the says Account not Authenticated. There is no keyboard for me to re-enter it. Any suggestions? Thank you
Tried to delete email account and it won't let me as it is my Apple ID. Tried to do as TheLIttles suggested however, I can perform items up to number 3. #4 More Security options (far left) not there, but third box over is Advanced Security Options and when I click on it , it just asks me to verify whom I am by the security I've given them. I don't get anything that ask for App Passwords. I will try to contact Microsoft Support. Thank you all for your input.
Tried to delete email account and it won't let me as it is my Apple ID. Tried to do as TheLIttles suggested however, I can perform items up to number 3. #4 More Security options (far left) not there, but third box over is Advanced Security Options and when I click on it , it just asks me to verify whom I am by the security I've given them. I don't get anything that ask for App Passwords. I will try to contact Microsoft Support. Thank you all for your input.
Thank you, I have tried several times to do this before your reply and after and I get as far as Re-enter Password and when I click on Reenter Password another window starts to pop up and it says cancel and disappears. I do not get any type of keyboard to enter the password.
Thank you
Hello AAGorman,
Thank you for using Apple Support Communities.
We understand that you were prompted by Outlook to change the password for your email account and now your mail will not update on your iPhone. It sounds like you may need to update the password settings in your email account on your iPhone. Go to Settings > Mail > Accounts > Your Outlook E-Mail account > Password.
You can also take a look at this support article for more information on troubleshooting mail on your iPhone: If you can't receive email on your iPhone, iPad, or iPod touch - Apple Support
Best regards.
AAGorman,
Thank you for this information. At this point, we would recommend you Contact Apple Support directly for more specific assistance in sorting out what might be happening to get in the way of you logging in.
Cheers
Follow my instructions in post Feb 8, 2022 3:07 PM in response to AAGorman. You will not have any issue deleting the existing profile, all of your contacts, emails, folders etc will just reappear under the new email profile. Of course make sure you can access the email account on a PC or Mac prior to deleting it on your phone.
AAGorman Said:
"outlook email will not update on Iphone after changing email password: Outlook prompted me to change password and now it won't update mail. I get a message to enter password thru Edit Settings but does not let me re-enter password. I get a message the says Account not Authenticated. There is no keyboard for me to re-enter it. Any suggestions? Thank you"
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Are you using and outlook.com/hotmail.com eMail? If so,...
Use a New App Password for Hotmail:
I remember chatting with Microsoft not too long ago, and going through this to set up other accounts to be accessed on Mail, Outlook, and on other Apps. A new App Password fixed this.
While in Hotmail, Go To:
You might need to chat with Microsoft about this. So, Go Here: Contact Us - Virtual Agent - Microsoft Support
NO I have not deleted email. I think it's the default mail app. I went to download the Outlook App and as I don't have data on my phone it wouldn't let. The default app I can use wifi at the various safe locations that I have it set up at. Don't use data.
If you are using the native Mail app on the iPhone, you can delete the account, the power the iPhone off and back on again and then add the account back. However, if Outlook requires an app specific password, you will need to do what TheLittles has instructed to get it back again.
If you need storage, try deleting your Facebook and YouTube accounts. Reload the apps and sign in. iPhones track and store tons of data from these sites. Deleting them will delete them from your phone
Just because it is your Apple ID should not prevent you from deleting an account in Mail. Deleting a mail account has nothing to do with the email address which is your Apple ID. You can delete the account and then add it back again.
Thank you to all for your suggestions. I did try them all. When I tried to delete my email it originally wouldn't let me. I gave my phone to my daughter who was successful in deleting the email account and re-installing it and now the original account shows but doesn't update and a secondary account with the same email addy shows. We had to 'name' the new account. So all in all deleting and reinstalling the email account was successful. Thank you all again for your input.
MKJ1 Said:
"outlook email will not update on Iphone after changing email password: Having the same issue. Sooo frustrating!!!“
———-
So, Contact Microsoft Support:
They are the developer of Outlook eMail
software.
Tip: Just do you best not to mention to them about Apple being part in this or the Microsoft Agent may just blow off the chat.may just blow off the chat. Arrogant by so.
Start Here: Microsoft Contact Us Virtual Agent - Microsoft Support
I tried deleting the account from the phone and reinstalling it like someone suggested and that did not work. I wasn’t able to restore it until I did the latest apple update. Tried again after the update and had no issue restoring it. No issues now. 🤞
Hello, please scroll up I reply in early August that I was successful after trying everyone's ideas and ended up reinstalling email under the heading of exchange. There is some good info in others responses. Good luck.
It seems like your situation is more closely involved with your Microsoft Account, Microsoft, has many preventive mesures so your account is not easy to have a random person come across your device, and try’s access your email from your device. The authentication, that Microsoft has either attempted to send code, or link to your personal email, or phone number. Usually you can use the link and log in, and Verify that it is you, and your email, should automatically log in. If you go to https://www.microsoft.com/en-us/ and log in you should be able to check, what type of verification method is set up.
outlook email will not update on Iphone after changing email password
