13 pro max camera freeze

I started experiencing these freezing problems on the 0.5 camera about two months after having the phone, after countless resets and phone calls I sent the phone to apple who said nothing was wrong with it, luckily I sent it bk to amazon for a replacement, my new phone does exactly the same, freezes when filming in this mode, completely unacceptable as I use it for work and have now had none stop problems and every time having to put all my passwords back in, I’ll be sending this one back to Amazon too and picking a better phone I think, I used to like apple but this is damaging my work

its terrible my brother has also since had these camera freezing issues but only when it was really hot, apple really need to fix this, iv sent 2 back now for a refund, first one started doing it after 2 months and the 2nd one done it straight as I got it out of the box before id installed any back ups, its unacceptable for a product at this price , iv since gone with Samsung though I don't like there operating system, a far far cheaper phone and doesn't have these freezing issues

I also experienced the same thing on my 3 iPhones (11 Pro max, 13 & 13 Pro).

All three are running on the latest software, not resolved by reset, or restore ios. Now I'm trying to contact apple support regarding this problem. I hope it's just a software problem

the 0.5 camera lens seams to struggle with the device, hopefully an update will resolve it, or maybe there technology is a bit behind the other phones on the market, its such an expensive phone it shouldn't be bugged with these issues, when I spoke to apple they told me it was a very rare thing but I find that hard to believe as my 2nd one done exactly the same after 2 minutes having it

Latest IOS installed, I’m just shocked it’s done exactly the sane thing on the replacement handset (remember that there has been two full manual deletions, which included re-installing apps manually, as opposed to from the backup/iCloud). I’ll try the thing you mentioned about using specific settings on the camera, but my feeling on this is that it should be able to cope with any setting/scenario.

One thing I have noticed via this thread, is that it is people who are shooting video for more than a couple of minutes, which might mean it’s a bigger problem with this particular model, but people who don’t shoot video for longer periods just aren’t experiencing it ?

Also, the phone was fine for the first 12 months, which might mean that it’s in some way connected to one of the updates ?

Thank you for your information. Yesterday I visited the Apple store and tested they show room's iPhone and reproduced the same bug. I showed this bug to the sale person. He was surprised. So, every iPhone 13 pro has this bug with 0.5 camera. I think the problem is with iOS.

Yes, that's right, I think the problem is in iOS.

Because in the checks I did on many iPhone 13 pro with the same ios, iPhones belonging to several friends and those in several apple stores that I visited also experienced the same thing.

Hopefully Apple's next update will solve all serious problems with the device,

[Edited by Moderator]

The phone has had two full deletions (not restored from back ups to avoid any bugs), a new camera fitted and finally a replacement, but the replacement did exactly the same thing, hence why now I am hopeful that a future software update will resolve the issue.

I hasten to add that my local Apple Store have been very supportive and excellent at keeping me up to date regarding any progress.

Hard to believe, Is the new phone you got using the latest ios? If not, maybe there is damage from the apple side. Wish you luck,

The camera freezes when shooting video (seems to be when there’s light changes in the room, like going past a window with the sun shining through for example).

Mine does exactly the same thing. I use mine for business, photographing jewelry for sale online. It’s now to the point where I’m ready to fling this brand new gorgeous phone into the wheelie bin and put the sim card back in my iPhone XR. Even closeups were better on the other. I thought about contacting Apple, but now I see this is a known issue. Great. Are we stuck with 1K lemons?

My camera , when taking pictures glitches often. The macro setting is off and there is decent lighting. I have the 13 pro max and haven’t had it for a month :( hopefully this is something that an update can fix.

I’m having a similar issue with my iPhone 13 Pro. My software version is 15.3.1. When using the video recorder on the back of the phone, sometimes the video starts recording without pressing on the button and it shuts off automatically. Also, I can not zoom or pan out when this happens. I’ve powered my iPhone down and turned it back on and the issues continue. I came from the iPhone XS Max that had no issues and I bought the iPhone based on its reputation. What can be done to correct all of the issues?