Unclear robotic voice on iPhone 13 Max Pro phone call

I have the same problem happening with my iphone 13 pro max. The sound happens randomly. Ive also heard the same robotic sound on some of my family member’s phone calls (they have iphone XR). We constantly have to be hanging up and then calling again to fix it.

I just got a 13mini and have the same issue. Any contact, wifi or cellular. I was on a call did not move and could hear next they sound like a robot. It was not an issue from the carrier or wifi. I never had this issue with my last phone and no one else in my family has this issue. I have had the phone for a week and it has happened at least 4 times. Different areas, different calls, different contacts. The only thing we all have in common is the phone itself.

I have iPhone 11 Pro, same issue, robotic voice calls going both directions. Wi Fi calling or cellular does not matter. My carrier, other caller carrier, does not matter. Everything is up to date. This is a hardware issue and Apple is denying.

Same issue. I have the iPhone 13 Pro (not max) and my husband has the iPhone SE. Both on Verizon. It happens more frequently on mine where the other person cannot hear me, I fade out, or I turn robot voice. It can last anywhere from a couple seconds to like 10 seconds. It doesn't seem to matter where I am, but I have found that most of the time it occurs when someone is on Speaker, which is 99% of my calls. I never had this issue with my iPhone X. This happens on most of my calls if they last more than a few minutes. This is interfering with my business, and I'm quite sick of it. Come on Apple!

I also have a dual sim have been wondering if maybe that’s the issue. I’ve spent hours and hours on this issue. Apple wanted me to send my phone in for 3 weeks to try and repair (lol… can’t do since I’m running 2 businesses and need my phone!). It’s been about a year and a half with my problem so far. :( Happened when I got the iPhone 13 Pro Max and then got a dual sim. SO frustrating. Anything blue tooth related really. Phone calls, connected to car, connected to Roku…

I have had this problem since I bought a second hand 8 plus. I was with Virgin and thought the problem lay there but I recently moved to Lebara and the problem is still there. The call starts well but within 30 seconds the voice becomes robotic for another 30 seconds before becoming clear again. After another 30 seconds it breaks up again. The fault seems to be with the phone rather than the telecom company.

Hi everyone, I have the iPhone 14 Pro which I bought back in December 2022, since then it’s been a nightmare with the garbled, robotic phone calls. I’ve been with T-Mobile for the past 8 years and never before had this problem. I had countless phone calls with T-Mobile to reset the network and also been to Apple twice with no solution from either of them. Apple finally agreed to replace my phone last week and for the first day it was working fine, on day 2 the robotic phone calls came back with a revenge. This is truly upsetting as this is the latest, and more expensive phone Apple has. I thought of switching carriers but after seeing all these replies I realize it is not carrier-related. Not sure what to do at this point. I hope they figure out a solution soon.

Exactly the same issue @Touchofasian28 and I had this with my last phone an iphone 11 and upgraded to the 13 Pro Max and have the same thing. All I can think is it's something in the settings that is causing the issue, because we back up our phones and import them into the new phone. It can't be a hardware issue, but something in the settings. If I didn't also run my businesses from my phone and have so many things, I'd wipe the phone myself and try and use it and see if the problem still exists. My wife and daughter got new phones, same plan, same network and no issues at all.

This has nothing to do with the carrier, I have changed carrier 3 times in the UK now and still have this problem. I had the same problem with my iPhone 7 over a number of years. I stupidly stayed with Apple and now have the 13pro and still have the same problem. I will jump over to Samsung next as my gf never has any problems and she’s on the same network as me.

I get these robotic voices through the phone, hands free etc. it’s an Apple problem that they don’t seem to acknowledge or want to fix

I have the same issue with my iPhone 13 Pro running iOS 16.4, though this has been happening since iOS 16 was introduced, that I've noticed anyway. The interesting thing is that this only happens when I am talking with someone else that is using an iPhone. It never occurs with an Android user. It also mainly occurs in my house when using my AirPods Pro 2 (FW: 5B58), however, it happened the other day without the pods in my ears, but I had just switched the call audio from AirPods to speaker, and put my pods away in their case.

I also have another issue where I receive duplicate messages (one as iMessage, the other as SMS) simultaneously, but only from other iPhone users, so I'll look for that thread (hopefully I'm not the only one with this issue). Drives me bonkers.

Same problem here with iPhone 14 pro max and iPhone 13 mini. Things worked fine for a few months after purchase then both started cutting out and going “robotic”. ATT tried to help but to no avail. They’ve created a service ticket to escalate the issue but could be a week before I hear from them. Happens on 5G, 5G Only, or LTE settings. Really ****** off I have $2K worth of phones and I can’t have a conversation with my doctor.

Didn't matter, 5G, LTE, tried it all. It was the craziest thing. These were two barely four month old phones, different models but both with eSims. Worked fine then boom, it started happening. There's three phones on the account, son's phone is a iPhone 11 Pro with standard sim, no 5G. We did a bit of an upgrade to our ATT service about 2 weeks before it started happening. Son who lives in another town about 100 mile from us has never had the issue. Our issue occurred no matter the location, so that would rule out the tower as the cause, at least for us. It could very well have been a multitude of related, snowballing issues. We've been iPhone 2, 4, 6, and 8, 10 users on AT&T prior to our current phone. Never any issues like this.

No afraid not. Apple checked the phone and said all okay - I then went to ee and they said “oh we get 4-5 Apple users a day with this problem” their best guess is that one of the iOS software updates created this problem. But Apple are blaming the network and the network are saying it’s down to Apple. I tried another network (Vodafone) same problem 🤬

Not resolved- but it’s not been quite so bad recently. I have found if I cut the call and ring back it’s okay - but sometimes I have had to recall 3 or 4 times by which time I then give up.

Its happens across all family members who have a range of apples - XR, 11 and 13 so it’s not handset specific. Apple don’t want to know!

I have tried multiple contacts. It doesn’t matter if on WiFi or not.