I have recently purchased an iPhone 13 Max Pro. I have a problem on occasion (often) when I get a phone call or when I make a call, the other person sounds like a robot. It switches to normal voice and back to the robotic sound. Any suggestions is greatly appreciated, thanks.
[Re-Titled by Moderator]
iPhone 13 Pro Max, iOS 15
So I posted already about experiencing the same issues as everyone else. But I want to give an update because I found the problem for my phone. I have an iPhone 11 Pro Max on Verizon. What I noticed was that the problem wasn’t happening when I was on my car speaker phone or simply talking on speaker. It was only happening when I had my AirPod Pros connected. So once I realized that, I have given it a few tests to ensure that that was the issue. And sure enough if I am not connected to my AirPod pros than the distortion and breaking up does not happen. So now I realize that the problem is not the phone but the AirPod Pros when they are connected. Still annoying, because the AirPod pros work fine listening to music but for some reason they distort every phone conversation. Sounding as if there’s interference or as if I have a bad signal. So it’s very weird. These are my third AirPod pros because something has always been wrong with them. So I’m assuming Apple sent me a refurbished pair and that may be the issue. But everyone in my family who uses regular AirPods do not have this problem. Hope this helps someone maybe narrow down the issue.
I wish it was that with the iPhone 13. Unfortunately I have the issue on AirPod pros, Bluetooth in car, and speaker on phone. It has been getting worse. It is not the carrier I have 4 lines and only 1 the iPhone 13 has an issue.
I switched from android to apple to get an iPhone 13 pro max and have regretted it since I did it. Never had any trouble on my android and now I can barely hold a conversation. It doesn’t make a difference whether on Bluetooth in my car or an Apple Watch. The robotic voice comes on all devices connected to apple it seems
Apple, what are you doing to rectify this issue? We are spending thousands of dollars on your products and we are faced with robotic voices during phone calls. Mobile phones have successfully made phone calls for two decades and yet somehow you haven’t got it right?! Please respond with a rectification.
:( Thank you for trying. I turned off all location, all background processes, everything, and it still happens. For around 10 seconds everything goes robotic, then it goes back to normal. To me, that says that something in the phone is reaching out over the line and either sending or receiving something causing the distortion. I use WIFI calling but it happens on LTE and 5G as well.
The older iPhones didn't seem to do this. This shouldn't be that difficult to pin down.
I have a 10 XS max and this has been going on for weeks now and getting worst!!!! I know that it has to be with the update and not the phone because last week I got the new apple watch and it does it too!!! I got a fatality call today and couldn't even have the conversation with my clients THIS WAS A VERY VERY important phone call and that it set me over the edge with this phone!!!!! I am so upset that I cant take calls because of this problem and very unhappy that Apple seems to be not interested in this problem at all! I refuse to buy another phone because my phone is in perfect 100% shape and no need to get a new phone when it has been working just fine until the new update, its like APPLE is forcing people to get new phones by creating issues in their updates. I can't bring myself to spend a 1000 dollars on a new phone one month before their new release of the 14 when I just paid this phone off just a little over 6 months ago. I also refuse to go to the apple store because it was going to be 250 dollars to diagnose my phone. FIX THE PROBLEM APPLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Same thing here. All the solutions they suggest don't work (I think they know they don't work). They just say try it because they don't know what else to say. Seems like they just don't know how to fix it. Clearly a flaw in the iphone technology.
I am having exactly the same issue and it’s very frustrating, happens a few times during a single call and then reverts to normal, however I have only noticed this happen with one particular person that I do business with, very odd! No idea how to resolve this
Why is apple support so quiet here when this is obviously a major issue? I have switched carriers and now even purchased the iPhone 14pro to replace my 11pro and guess what- the problem persists. It is obviously not a carrier issue as I've now switched (for no reason other than this) and it happens on wifi as well.
Apple- this is unacceptable!!!
I have the same problem with a brand new shiny $1,100 iPhone 14 Pro Max !! ha! I've had it for about a month. I use it for work and I am constantly having to call people back or they just hang up and call me back. It's known amongst my department. My co-workers just hang up and call me back. I keep thinking it's T-Mobile Service but doesn't appear so after reading all these posts on this thread. Also I was having the same problem on my iPhone 11 for about 6 months before turning it in for the 14 Pro Max. So it must be due to a software issue or something. I don't think there is anything I can even do?? I'm not trading my phone in for a refurbished used repaired one. I'm stuck with it. And it doesn't appear Apple cares. I'll keep checking this thread to see if anyone has or finds out a fix for this. Thanks
Don’t know what good this additional comment will do, but I’ve been having the same problem for months now with my iPhone 13. Apple told me it was my carrier (Telus Canada), but clearly this is not a carrier specific issue. It does not matter where I am, or what earphones are connected, etc. I have tried everything, but nothing works…very frustrating
I was looking to change my iPhone 8 to a 13 because of the robotic voice that happens really often since months ! I’m glad to read this before changing my phone ! As I see the problem is clearly not the model of iPhone or the carrier !
Ahhh, no solution for this yet? I had this with my last iPhone and then I upgraded and it does it with this phone too. I'm on AT&T. We have 5 people in our home all with iPhones and only mine does this with every single call. When it happens I can switch to speaker phone and it seems to circumvent it for that time, but then it will do it again within a few minutes of the same call. Does it with Airpods, on Speaker, on normal calls. I haven't had it do it on facetime yet. I've tried on wifi and off and no difference. My Carrier is up to date. HEEELLLPPP!!
My IPhone 13 Pro Max is facing the issue of receiving calls or making calls, it will suddenly turn from normal voice to robotic voice. I hope Apple will take the issue seriously, I’ve complained many times to the apple support and following the useless ways and still facing the same problems after all
I have the exact same experience as GigiFtLaud and it’s been with multiple phones, cell companies, with or without AirPods, happens on speaker phone, thru earpiece,… doesn’t matter. Call is good for a bit then a moment of 30-60 seconds of in and out robotic wave then restores, but happens every call.
I’m having same problems with IPhone 13 multiple times over a call. I’m with EE network doesn’t seem to do it when on what’s app call. Have had multiple calls with EE and resets and changes made to speaker. But still same issue. No updates from Apple?
Unclear robotic voice on iPhone 13 Max Pro phone call
