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Failed to update macOS 12.3

MacBook Pro 14 2021, I upgraded the macOS 12.3 that was just released this morning. After clicking Restart Now, the progress bar started to read. It restarted with a black screen in less than half (normally it should show how many minutes are left), and then flashed twice in white. Apple logo, and then restarted to enter the update progress bar (for more than ten minutes). After entering the system, I found that the macOS 12.2.1 version before installation was returned, and an error pop-up window was reported: Unexpected restart. The error report has only one line of code:


SOCD report detected: (iBoot panic)


There was also a problem with the installation when the beta version was released before. I tried three times, the first update failed and I returned to macOS 12.1. The second update failed, and the white Apple logo flashed repeatedly at startup. The third update failed. Black screen.


I have tried booting in safe mode, creating a new administrator, and downloading the full macOS installation package, but none of them work.


Anybody has the same problem? How can I troubleshoot the problem?

MacBook Pro (2020 and later)

Posted on Mar 15, 2022 1:56 AM

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Question marked as Top-ranking reply

Posted on Mar 21, 2022 11:43 AM

Was able to connect with Apple Support. Was told on Saturday (apologies for the delay in posting) that Apple engineering is aware of this issue and are working on a fix. It does seem to be related to those of us that have had logic boards replaced. No ETA on a fix, but I was told I would get a call/email letting me know a fix was available. My support contact said he believed it would come in the form of a new software update, perhaps 12.3.1 or a patch to 12.3, but the issue would be called out in release notes. It appears a fix is on the way.


Hope this is helpful.

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64 replies

Mar 29, 2022 3:39 AM in response to fyime

I've been through TWO logic boards. The first one died after my Touch key died. Took it to Apple store here in Sydney and they diagnosed a hardware problem requiring replacement of the board. (I got my MacBook Pro -- an M1-- only in mid-November.)


They replaced the board. I went got the repaired machine and took it home, excited I would have a laptop after almost a month of hassles. I tried downloading the 12.3 update and got the dreaded circle with an exclamation mark inside and tried to restore the system. NO luck. Took it back to the Apple Store. They couldn't fix it so replaced the SECOND logic board (if I wanted to be snotty, I'd note this was the THIRD logic board in this clamshell....) Not knowing about the problems with 12.3 I tried downloading it to keep my machine up to date. The laptop just cycles through over and over. At least it hasn't destroyed THIS logic board! But it's impossible to find out what's going on from Apple. I don't know if there is a problem with the plant making the logic boards for the new MacBook Pros, but something seems pretty weird here. In 25 years of relying on Apple products I've never had a problem like this.


ONE NOTE FOR APPLE -- you've got to consider having a single global policy for repair of your kit. I bought my laptop online in the US and no one in Apple here in Australia would agree to replace my machine, which didn't work at all. They noted different countries have different laws -- blah blah blah -- but no company is going to get into legal trouble by being TOO generous and thoughtful in helping their customers. I've logged more than a full week of time (including travel) trying to get these problems resolved. If Apple's policy had allowed I could have spent an hour or so (not including travel time) getting a new laptop each time -- as Australian law allows since the gear simply didn't work -- and walked out. Instead, Apple spent several thousand dollars having workers buy and replace the logic boards. And making this customer spend hours and hours on the phone and in two different Apple stores to find out what was going on and how Apple would fix it. And you left this Apple customer, stockholder (long time) and fan feeling very uneasy about my future relationship with the company.


Fix the upgrade please. Tell us what's happening with it. And produce a decent global replacement policy that will garner you nothing but praise, consumer loyalty and probably sell more kit.

Mar 29, 2022 10:58 AM in response to fyime

I have same problem with my MacBook Pro 16inch 2021 M1 Pro. I bought computer with a faulty fan probably the motherboard was replaced during the repair. Anyway, after update to 12.3 the computer went to repair again - black screen and blinking apple.

Yesterday came back from repair, everything works fine but I have ver. 12.0.1 again and I'm scared to get update.

I assume I have to wait to 12.4 right?


I have been using apple hardware for many years, I started from Tiger ;) I don't remember such a serious problem like this one.

Mar 31, 2022 10:08 PM in response to fyime

My MacBook Pro (16-inch, 2021) was yet another victim of a coffee spill (someone else's!) and had almost every component replaced (including the main logic board) when it was repaired. I saw the news about macOS 12.3 failing to install on these models if the logic board had been replaced, before I had time to install that update, so I did not even try, and waited to hear further news.


With macOS 12.3.1 mentioning an install problem had been fixed, I decided to risk it. After doing two backups, I updated from macOS 12.2.1 to 12.3.1 via Software Update. Worked just like a normal update, no strange problems at all.

Mar 31, 2022 10:13 PM in response to fyime

MacBook Pro 2021 16", with logic board replaced. Replaced board with macOS 12.0.1, first attempt to 12.3 failed with iBoot Panic, unwilling to update again until 12.3.1.


Today I have tried to install the newest version, after several restarts, the system updates well and I also managed to backup my Mac with Time Machine.

Mar 31, 2022 11:54 PM in response to jamesp15

Is there anyone that had an Intel Mac (with T2) that had the "bricking" issue without a replaced logic board?


Some days ago I updated my 2018 15" macbook pro (intel) to 12.3 and it couldn't open afterwards.

I could not revive it through DFU mode with the Apple Controller 2 because it was trying again to install 12.3 which could not boot with it and 12.2.1 was already unsigned.

I waited paitiently for this version and I did not restore it, to not erase data.

Do you think that if I try to revive it now it could work? (If 12.3.1 fixes the bricking issue in the Intel Macs too)

Apr 1, 2022 4:36 AM in response to Extrawdw

Yeah I will try even if it says that if fixes 2021 Macs, but I saw that the BridgeOS firmware for T2 was updated to a new version too so I hope they did something there too so it will be fixed.


Is there anyway to restore to 12.2.1? To find a whole MacOS version for Intel Macs?


Unfortunately there are no Apple Stores in Greece…


[Edited by Moderator]

Apr 1, 2022 1:27 AM in response to Extrawdw

Thank you for the answer.

It can’t be put in recovery mode. It doesn’t boot up. It is like is dead. (Because I think the T2 BridgeOS firmware is corrupted)

The only way I can communicate with it is with Apple Controller 2 through DFU mode with another Mac.

So I will try to revive it through that way and let it download 12.3.1 and see how that goes!


Ok if nothing works It would be a good a idea to create a USB installer, but if it is in the same state, it won’t recognize it.

Apr 2, 2022 3:22 AM in response to fyime

Welcome to Apple Roulette!!! I have 2019 MBP with a new logic board thanks to shoddy engineering by Apple and their need to replace the entire top module due to a space bar issue.


I've waited for 12.3.1 after going through cycles of trying to update to 12.3. I figured Apple must've fixed the problems because, well Apple. Nope. After 30 minutes of appearing to update, the machine restarted and I'm still on 12.2.1.


My advice, do not update to 12.3.1 until we get clarification from Apple (put on a pot of coffee, based on Apple's lack of communication on the bricking issues of 12.3, we ain't gonna' hear nothing from them).


I don't remember a screwup this bad from Apple and I've been on Macs for years.


Imagine paying the prices we pay for MacBooks and being afraid to update them accompanied by Apple's utter silence on this issue.


Crap.

Apr 2, 2022 3:36 AM in response to Extrawdw

Unfortunately the Mac could not be revived. It would enter the same cycle like 12.3 - not installing it.

But, I ended up restoring it (losing all data - good thing is I had all important things on backup but I lost some not important stuff) and I installed 12.3.1 - all through DFU Mode - and thankfully is now working.

Apple Support wanted to have my logic board replaced (with me paying it), thank God I waited for the next version and didn't do it. It is unbelievable they don't even inform their Support and Stores and didn't even give a heads up to people..



May 19, 2022 8:44 AM in response to fyime

Mac mini (2018) purchased late summer 2021

3 GHz 6-Core Intel Core i5

16 GB 2667 MHz DDR4

Intel UHD Graphics 630 1536 MB


Unable to upgrade beyond macOS Monterey 12.2 tried numerous times to each notice from Apple. Completes the download and states unable, please try again. Check your internet connection. No luck with 12.3.1, 12.3, and last try 12.4. I pay for and receive 80 mbps. I give up. The downloads were in the sequence noted all offered by Apple updates.


Apple used to be reliable. I am having my doubts.

Failed to update macOS 12.3

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