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ios 16 photo import to Mojave

Anyone else experiencing the same problem trying to import photos to MacOS Mojave (10.14.16) form iOS 16? On plugging in my iPhone, I was asked to update iTunes (done) and restarted iTunes, but I get an error message "The operation couldn't be completed. (com.apple.ImageCaptureCore error -9956.)" and no images can be imported.


This will be problematic if I can't offload photos into my Mac!

Posted on Sep 12, 2022 8:21 PM

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Posted on Sep 13, 2022 6:46 PM

I have a MacPro running Mojave 10.14.6 and an iPhone 13Pro that I upgraded to IOS16 yesterday.

I took some photos today and got this error when I tried to import them into Photos, like I have always done.

I went into Settings/Photos, and made sure it was set to "Automatic" for transfer to MAC or PC.

Then I went into Settings/Camera/ and chose "Most Compatible" in the Camera Capture Settings.-

but then the error said it could not import the JPG files ...

This is troubling if I cannot import photos!


103 replies

Sep 28, 2022 8:57 AM in response to mykeymac

I like to turn lemon into lemonade, so I use Windows or in my case, in my Mac, I use VirtualBox to install Windows 10.


Then, in this VM Windows 10, I access my iphone and drag the entire DCIM folder to my Windows 10.


In my Mac, I created a shared folder that VirtualBox can access, so I copy the DCIM folder to this shared folder.


Then, in my Mac, I can access all photos and videos in their raw format. This also lets me save my photos/videos where I want to to.


In the past, when Photos used to work in importing photos/videos, I would have to import and then export because I prefer to save my photos/videos in a secondary drive.


So using Windows 10 just requires copying files over and not having to wait for the Photos app to convert each one; however, since Photos doesn't work, it's out of the equation here.


Hope texting each photo/video works out for you. My situation is that I like to keep copies on my storage drives to see them on a big monitor.


Cheers. Hakuna-matata.

Oct 2, 2022 9:50 AM in response to SQ25

I'm having the same problem. Error -9956. And it only started happening after my iPhone XR updated to iOS 16.


The same error happens in both ImageCapture (which I've been using for years) and the Photos app (which I haven't used in about a decade).


Interestingly, the app has no trouble importing images that aren't photos (e.g. screenshots or images downloaded from other apps.) It's only photos shot using the iPhone's own camera that fail to download.


Oct 3, 2022 10:05 AM in response to otherthings

For me, I had to connect my Iphone XR to Windows 10 either installed into my Macbook Pro or via VirtualBox.


From there, my Iphone will prompt to "Trust" my Windows 10, which I tapped on "Trust."


After that, I can access my iphone's DCIM folder to drag all of it over to my Windows 10.


I had an issue with a MOV H.265 file that was 18 minutes long in my iphone that would not transfer via Windows 10.


So in my iphone's Photos app, I selected this 18 minute clip and made it "Save To Phone." The saving process makes the app convert the clip. From there, I could transfer this 18 minute clip.


However, when I set my iphone to H.264 MOV, the codec that takes up more space, but is more compatible to most if not all devices these days, has no issue transferring over when it's a long and large file sized clip.


I guess you and I are doing QA testing for apple for free.


When my business booms one day, I'll reach out to hire you. As I don't like to freeload or freeloaders. Cheers.

Oct 5, 2022 5:24 AM in response to ivanovt

Photos in Mojave won't import since I upgraded to iOS16 on my iphone. I spoke to Apple this morning -the advice was to 'upgrade' to Monterey due to 'incompatability issues'. As the Photos app is commonly reviewed as 'buggy' in Monterey, I've avoided this so far. Seems we're stuck with it if we want to stay with an older system. What a pain...Apple should do better.


Oct 5, 2022 3:48 PM in response to ivanovt

If you need to download the photos/videos ASAP, doing this in Windows 10 worked for me.


Using the apps: Photo or Image Capture, did not work for me in OS X Mojave.


In Windows 10, after having your iphone trust the PC, your iphone's SSD will pop up and you can begin transferring photos/videos over.


The other route is to send photos/videos via airdrop to your Mac if it has airdrop. If not, uploading them to Google Drive or Dropbox with GDrive giving you more free space, 15GB vs 2GB from Dropbox or as some have done, texting it to yourself.

Oct 5, 2022 7:44 PM in response to WitteeGameApps

Same issue as described, '15 MBP with Mojave, and iPhone 12 Max, iOS 16.

Phone is my camera; gotta get my fotos on my laptop. I devised a quick work-around:

I have a "Live" Ubuntu on an external drive. Booted that, used the Linux "Files" to move the fotos from the phone file system to an ExFAT partition on the external drive, rebooted into MacOS, mounted the external ExFAT partition and imported the files as usual.

Worked like a charm, and all of the files open just fine; JPG, HEIC, RAR (Halide), and PRORAR.

Takes longer to tell the tale than to actually do it.

But I'll keep my fingers crossed for a fix via iOS upgrade.

Oct 5, 2022 11:55 PM in response to George T. Mule

Perhaps the fault is indeed in iOS, in which case, iOS 16.x will hopefully solve the issue in mid/late October as anticipated.


On the other hand, we may need to see an extra plug-in for Mojave/Photos/iTunes, too (and if you recall, on first plugging in an iOS 16 device, we were invited to download a file via iTunes/etc).


Either way, it's rather disappointing that we are the beta-testers for an important iOS upgrade. Still optimistic, and looking forward to the end of this month.

Oct 6, 2022 9:21 AM in response to George T. Mule

I understand it's useless to live in the past; however, there's a big difference with Apple being run when Steve Jobs is around and when he's not.


I tried what apple suggested about how to make my iphone appear as a drive in my OS x Mojave and yet, all I can do is add music via itunes on my Mac.


Tested this on both my Macbook Pro and Mac Pro.


In the end, Windows 10 is the solution. A competitor is the solution. Hahaha.


I'm sure because of this message, don't be surprised if suddenly, Windows 10 cannot access any iphones anymore. :)

Oct 6, 2022 3:12 PM in response to WitteeGameApps

Well, you used to be able to count on Apple for a fix, not so much any more.

Things in my Mojave installation have been breaking down right and left, and the only "support" offered is "Well, upgrade to Big Sur . . ."

Ain't gonna happen. Already tried that, and it breaks too many long-time favorite apps. Was **** (Hades then, Nanny) getting Mojave/Time Machine Restore back on the MBP, too.

Actually, this is why I happened to have the live Ubuntu mentioned above; very seriously considering ditching MacOS in favor of Linux. Ubuntu is a fairly well polished Distro right off of the download, and very configurable.

But I do like my iPhone, and I just ordered an iPhone 14 ProMax to take advantage of the 48MP camera. iOS 16.x will undoubtedly come on that, but not of much use if I can't get my fotos off of it. Nothing like "Cloud" where I live; our internet is not a whole lot faster than dial-up :-P

ios 16 photo import to Mojave

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