Pixelated screen using Apple CarPlay

This is not a new topic here, as far as I see, I think it is the right thing to open this discussion for those of you having new generation cars from the VW group:


The Apple CarPlay problems are not only on Honda models. My Skoda Octavia 4 (VW MIB3 Infotainment System) has the same problem.


When using navigation apps (Waze, Apple Maps, Google Maps) on both my iPhone 11 Pro Max and iPhone 7, after a while, the navigation part of the screen is getting blurry.


Both iPhones have the newest updates, the car also. Restarting the iPhones or the car infotainment system doesn’t help.


You can refresh the blurred screen by changing shortly to a car menu and then back to Apple CarPlay. This holds for a while (5-10 Minutes) and then you go again.


iPhone 11 Pro Max, iOS 16

Posted on Oct 1, 2022 7:47 AM

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Posted on May 9, 2023 5:36 AM

I can still confirm after weeks of driving that SW update 1896 (or higher) definitely solves this problem!

For months my dealer also mentioned that there was no SW update listed for my car but instead I threw in other infotainment issues like "reboots frequently" and "faults" until the dealer finally wanted to update to 1896. Very frustrating but very happy that this issue is finally resolved and hope all of you reading this topic can benefit from this info.



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249 replies

Nov 28, 2022 7:28 AM in response to Eldar_89

Having read this discussion from the beginning, I’m well aware other car makes have this same issue - but it’s very possible that many components and tech. found in a Chevy or any other car could be made on the same production line as those found in a VW or Aston Martin for that matter. Most (if not all) car makers buy in their electronic hardware rather than produce it in house.


My own issue became apparent on the 28th October 2022. My iPhone is running IOS 15.7.1, my wife’s iPhone 8 is running IOS 14.8.1 - the problem arises using either/both these phones.


Using the same phones (with those different IOS versions) they work perfectly well with the CarPlay in our BMW.


When I dropped my van into VW for them to appraise the pink screen issue they gave me the loan of a brand new caddy van for the 2 days. It has the same hardware and was running the same VW software that my van is …. and there was no pink screen issue with that …again using my phone with IOS 15.7.1


It’s my opinion that it could just as easily be a hardware issue - or a software update issue from the supplier of the VW/ VAG/ Chevy/Honda ..whatever manufacturers tech.


…Or it could be Apple related 🤷🏻‍♂️.

But I don’t think everyone should conveniently point the finger at IOS 16 simply because the issue arose in around the same time as it was released when there are a number of variables out there.


I don’t work for apple … I’m looking at the issue objectively.


I do hope it gets sorted soon. Not enjoying apple or vw maps.

Dec 16, 2022 5:36 AM in response to CharlesEA

My Seat did not have any updates in the last months, and it started only recently on my 3 yr old iPhone 11.


My wife's new iPhone 11, bought a few days ago and upgraded on 16.2 for now does not have any issue, so my conclusion is that it is Apple related.


VW/Seat services and support, I do not have any positive experiences related to software updates, so personally I do not rely on their answers.

Dec 28, 2022 8:32 AM in response to cristiandrg

I installed an aftermarket BOSS Audio Systems BVCP9850W Wireless CarPlay into my Jeep Wrangler and have been having the same Pixelated screen problems, stemming from the use of google maps after a while of driving. as others have said - jumping back to the stereo menu screen and then back into car play will reset things, but only for a 3-4 minutes or so. I returned the Radio for a replacement and the same problem persists. I'm not sure it's VW issue at all - rather a CarPlay issue with the use of maps. I am using wireless car play, have not tried wired yet (and don't want to).


Dec 28, 2022 1:52 PM in response to daften

I have another product that works with my apple devise - a Dexcom G7 for glucose monitoring. Dexcom have said fair and square that their product does not work with IOS 16 and advise users (because it’s a medical advise) not to update to IOS 16 until they find a work around / solution. There is no responsibility on apple’s behalf 🤷🏻‍♂️… it’s upto Dexcom to find the solution.


As a result, my phone is still on IOS 15 and I do have the CarPlay issue in my VW… and that only arose after it updated It’s software via the pre installed SIM card by itself. So who’s responsible there?

Also, the people (including myself) that have 2nd cars or other brands like BMW that car play continues to works 100% with???

Why?

Possibly because their hardware is made by a different 3rd party tech company to that found in VW etc.


I’m guessing google maps still works on your iPhone… right?



Jan 15, 2023 9:26 AM in response to lorenzopir

After answering all the questions that were posed to me by vw connect - I received another email from them only yesterday asking me to confirm if the issue was now resolved? … and on yesterdays and then todays 2 hour long journeys- it was and is.

In fact, the imagery on google maps looks even sharper than it did before the pixelation issue ever began. Hopefully, it will now continue to work perfectly.


I believe I said from the get-go that I believed that this was a VW issue .. (or at least an issue from the people that write VW’s software/firmware which likely means they write it for other car manufacturers also) and not an apple one ….some others in this group told us that they knew better. Hymph! 🤷🏻‍♂️

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Pixelated screen using Apple CarPlay

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